Office Experience Senior Specialist

hace 6 meses

San José, Costa Rica Boston Consulting Group A tiempo completo

**WHAT YOU'LL DO**:
We are looking for a dynamic and driven, team-centric individual who thrives in a fast-paced and challenging environment. The Office Experience Senior Specialist will coordinate, implement, and contribute to a variety of operational and people-based initiatives in support of the Nexus Costa Rica office working closely with the Office Experience Manager. This role is essential to the culture of the Nexus Costa Rica office and is based in-office Monday through Friday.

Key responsibilities of this role include:

- Working in collaboration with the Office Experience Team to ensure the smooth day-to-day operation and consistently high level of customer experience and support services for the office.
- Working with the Office Experience Manager to develop, implement, and project manage initiatives that improve the office experience for all staff.
- Creating processes to capture, document, and maintain information relevant to OE projects including internal initiatives (eg, staff engagement), vendor partners (eg, caterers, property management) and processes (eg, safety & security and workplace technology).
- Analyzing data to determine trends and potential areas for improvement to inform recommendations to the Office Experience Manager.
- Driving content creation for internal staff communication and distribution, ensuring information is accurate, current, and aligned with BCG regional and global guidance (eg Marketing, Legal, Risk).
- Coordinating in-office and offsite meetings, collaborating with the OE Team to ensure a high level of customer service and seamless logístical support for every detail including catering, room reservation, room set-up, coordination of AV needs with the IT Team, meeting needs of visitors.
- Managing Digital Tools for the team, such as Sharepoint sites and Slack workspaces.
- Providing backup to the other members of the Office Experience Team as necessary, including Concierge and Events teammates, especially on days with multiple internal events.

**YOU'RE GOOD AT**:

- Making judgment calls - you’re highly professional and diplomatic, you know when to ask for help or advice, and you are perceptive and practical.
- Building strong working relationships with a broad and diverse set of stakeholders - both senior and junior. You are continually looking outwards and you have a client service mentality that drives your behavior.
- High degree of flexibility in a fast-paced environment. You manage and balance changing priorities seamlessly and are levelheaded under stress.
- Leading by example and influence. You are an excellent partner and coach to your teammates.
- Driving culture and positive and supportive team dynamics.
- Driving the business forward by connecting the dots.
- Organization - excellent at time and project management, has clear systems and composure to deal with multiple tasks at once and ensures everything gets done in a timely manner.
- Committing to improving the status quo - we respect and hire people who are willing to ask questions or make suggestions, even if it is turned down.
- Being Self-motivated - a "can-do" attitude with an entrepreneurial spirit and a desire to take on an increasing level of responsibilities.

**YOU BRING (EXPERIENCE & QUALIFICATIONS)**:

- A bachelor’s degree with a minimum of 2 years’ experience in a fast-paced environment, ideally within a professional services context.
- Strong service orientation and hospitality mindset, sensitivity to responding to customer needs.
- Strong attention to detail and accuracy, particularly when under pressure.
- Excellent communication, analytical, and stakeholder engagement skills.
- An “up for anything” attitude and willingness to go above and beyond what is written in this job description.
- High degree of integrity, a positive attitude, and the ability to maintain absolute confidentiality.
- A strong work ethic and positive attitude. You exude calm under pressure and drive consensus in tough moments.

**YOU'LL WORK WITH**:
Our business management and operations team members work to ensure that BCG is running smoothly, efficiently, and productively. We are made up of executive and administrative (or case team) assistants, visual service artists, receptionists, facilities staff, and the team leaders and office coordinators who manage these operations and business management jobs.

  • Office Experience Senior Specialist

    hace 2 meses

    San José, San José, Costa Rica Boston Consulting Group A tiempo completo

    **ROLE SUMMARY**:We are seeking an exceptional Senior Specialist to join our Office Experience team in Costa Rica. As a key member of the team, you will be responsible for coordinating, implementing, and contributing to a variety of operational and people-based initiatives in support of the Nexus Costa Rica office.**KEY RESPONSIBILITIES**:Collaborate with...

  • Transformation Office Lfo Specialist

    hace 2 días

    San Francisco, Heredia, Costa Rica Citi A tiempo completo

    Citi is seeking a highly experienced Transformation Office Lfo Specialist to join their team. This senior finance role involves analyzing financial results, generating reports, and contributing to process improvements.Key Responsibilities:Strategic issue resolutionQuarterly reviewsFinancial forecastingIn this role, you will work closely with the finance team...

  • Senior Customer Experience Specialist

    hace 2 semanas

    San José, San José, Costa Rica Encora A tiempo completo

    We are seeking a highly motivated and organized professional to provide exceptional customer service as a Senior Customer Experience Specialist. This role is responsible for responding to customer inquiries, resolving issues, and delivering outstanding service in a fast-paced environment.Key Responsibilities:Responding to customer inquiries via various...

  • Senior Customer Experience Specialist

    hace 1 mes

    San José, San José, Costa Rica Ibm Careers A tiempo completo

    Company Overview:Ibm Careers is a leading technology company dedicated to delivering innovative solutions to our customers.Salary:We offer a competitive salary range of $120,000 - $180,000 per year, depending on location and experience.Job Description:As a Senior Customer Experience Specialist, you will play a critical role in ensuring our customers have a...

  • Senior Automation Specialist for Adobe Experience Platform

    hace 4 semanas

    San José, San José, Costa Rica Publicis Sapient A tiempo completo

    Job OverviewWe are seeking a highly skilled Senior Automation Specialist to join our team at Publicis Sapient. As a key member of our team, you will play a critical role in ensuring data quality and the effectiveness of customer journeys within Adobe Experience Platform (AEP) and Adobe Journey Optimizer (AJO).

  • Senior Office Coordinator

    hace 4 semanas

    San Francisco, Heredia, Costa Rica Sgf Global A tiempo completo

    Sfg Global seeks an experienced and detail-oriented Senior Office Coordinator to work 1 day a week from home and 4 days onsite.Job SummaryThe Senior Office Coordinator will be responsible for managing correspondence, scheduling appointments, preparing and coordinating meetings, conferences, and events, supporting recognition programs, and collaborating with...

  • Senior Business Analysis Specialist

    hace 1 mes

    San José, San José, Costa Rica Western Union A tiempo completo

    Senior Business Analysis SpecialistWestern Union seeks a Senior Business Analysis Specialist to join our Global Network Compliance & Risk Operations team. The successful candidate will be responsible for providing timely assistance to stakeholders and monitoring progress of KYA/KYCC recertification plans.Key Responsibilities:Assist stakeholders in achieving...

  • Senior Telecommunications Specialist

    hace 6 meses

    San José, Costa Rica Encora A tiempo completo

    At Encora we are looking for a great talent like you to join our team as the next Senior Telecommunications Specialist (3910) Would you like to join our great team of engineers? Here we will tell you more about us and the role! **About the role**: As a Senior Telecommunications Specialist, you will be part of a highly skilled technology and agile team by...

  • Back Office Operations Specialist

    hace 4 semanas

    San José, San José, Costa Rica Monifai A tiempo completo

    We are seeking a diligent Back Office Operations Specialist to support the front office functionality and smooth operations for our site in Costa Rica.This role is part of the back office team, responsible for aiding in administrative and managerial aspects of our staff in the front office. The ideal candidate will contribute to the efficiency of the...

  • Senior Quality Assurance Specialist

    hace 1 mes

    San José, San José, Costa Rica Publicis Sapient A tiempo completo

    Job Summary We are seeking a highly skilled Senior Quality Assurance Specialist to join our team at Publicis Sapient. As a Senior Quality Assurance Specialist, you will be responsible for ensuring the quality and effectiveness of customer journeys on our Adobe Experience Platform. Your strong technical expertise will help validate audience segmentation,...

  • Senior DevOps Specialist

    hace 1 mes

    San José, San José, Costa Rica Moon hi A tiempo completo

    Job Title: Senior DevOps SpecialistAbout the Role:We are seeking a Senior DevOps Specialist to join our team at Moon hi. As a Senior DevOps Specialist, you will be responsible for designing, implementing, and maintaining an efficient and reliable infrastructure to support our software development and delivery processes. You will use your experience and...

  • Customer Experience Specialist

    hace 4 semanas

    San José, San José, Costa Rica Nitel A tiempo completo

    Company Overview: Nitel is a leading organization dedicated to delivering exceptional service to its customers. Our team works tirelessly to ensure that every interaction with our clients meets the highest standards of quality and professionalism.Salary: The estimated annual salary for this position ranges from $55,000 to $75,000, depending on experience and...

  • Senior Accounting Specialist

    hace 1 mes

    San José, San José, Costa Rica Emerson A tiempo completo

    At Emerson, we're seeking a highly skilled Senior Accounting Specialist to join our team. As a key member of our finance department, you'll be responsible for completing various accounting activities related to the general ledger.Main Responsibilities:Completing and processing large numbers of journal entriesPerforming account reconciliations and maintaining...

  • Senior Anti-Money Laundering Specialist

    hace 4 semanas

    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    **Job Overview:** Amazon Support Services Costa Rica Srl is seeking an experienced Senior Anti-Money Laundering Specialist to join our expanding compliance programs globally.The ideal candidate will have a minimum of 2 years of experience in AML or screening, with proficiency in Microsoft Office and English language skills. Key responsibilities include...

  • Senior Mechanical Design Specialist

    hace 1 mes

    San José Province, Costa Rica Uptalent A tiempo completo

    Uptalent.io connects top professionals with exciting US companies. As a Senior Mechanical Design Specialist, you'll collaborate with engineers to design and develop mechanical projects remotely. Your responsibilities include providing design support, collaborating on design development, solving technical problems, and documenting...

  • Office Space Optimization Specialist

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Jll A tiempo completo

    About the RoleWe're seeking a skilled Office Space Optimization Specialist to join our team at JLL.

  • Senior Trade Marketing Specialist

    hace 1 mes

    San José, San José, Costa Rica Grupo Preseleccion A tiempo completo

    Role OverviewWe are seeking a Senior Trade Marketing Specialist to join our team at Grupo Preseleccion. This role will be based in San José and will require the individual to have strong analytical and problem-solving abilities.Job DescriptionThe Senior Trade Marketing Specialist will be responsible for driving business growth through effective trade...

  • Customer Experience Specialist

    hace 4 semanas

    San José, San José, Costa Rica Maersk A tiempo completo

    Exciting Opportunity at MaerskWe are seeking a highly motivated Customer Experience Specialist to join our team in Average Salary: $90,000 - $110,000 per year. This role is perfect for individuals who thrive in fast-paced environments and are passionate about delivering exceptional customer experiences.About the RoleThe Customer Experience Specialist will be...

  • Senior Information Security Specialist

    hace 1 mes

    San José, San José, Costa Rica Syniverse A tiempo completo

    Syniverse is a global leader in the technology industry, driving innovation and connection across various sectors.We are seeking an experienced Senior Information Security Specialist to join our team. This role plays a critical part in ensuring the security and integrity of our systems and data.The estimated annual salary for this position is around...

  • Senior Procurement Quality Specialist

    hace 1 mes

    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    As a Senior Procurement Quality Specialist at Amazon Support Services Costa Rica Srl, you will play a key role in ensuring the accuracy, compliance, and efficiency of procurement processes. With 5+ years of experience in Quality Assurance (QA), performance metrics, and KPI audit, you will be responsible for executing formal evaluations of the entire chain of...