Oral Care Custom Smile Solution Clinical Advisor Tx

hace 6 meses

Orotina, Costa Rica 3M A tiempo completo

**Job Description**:
Oral Care Custom Smile Solution Clinical Advisor Tx Design

Job description:
Collaborate with Innovative 3Mers Around the World

Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with other curious, creative 3Mers.

Workstream description:
You’ll be part of Custom Smile Solutions where we provide digital processing enabling case workflows and perform effective treatment planning for oral care professionals.

Our purpose: Science applied to giving more people a reason to smile.

The Impact You’ll Make in this Role

As an Oral Care Custom Smile Solution Clinical Advisor, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

- Make clinical decisions, work closely with key providers and cross functional team to establish treatment protocols and guidelines for 3M Clarity aligner, for current products as well as for future new product launch.
- Provide clinical support through a ticket system who need assistance on their assigned cases, to ensure excellent customer experience and optimal clinical outcomes.
- Provide clinical support to the Software Team upon request.
- Provide clinical support to the Training Team:

- Review and provide input on training material and documentation to assure clinical accuracy and relevance.
- Develop training material upon request.
- Participate in training when requested.
- Identify and propose a solution for training or skill deficiencies.
- Work cross-functionally with multiple functions including Manufacturing, R&D, Customer Care, and business teams.
- Work closely with Team Leaders, Quality Team, and SW Developers to help solve any clinical doubts that the technicians or customers may have.
- Escalate issues clearly to the correct department.
- Lead and/or participate in special projects when requested.
- Propose ideas for procedures, protocols, and processes to improve our service and customer satisfaction, and overall 3M Clarity Aligners improvements.
- Provide Feedback when needed.

To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:

- Bachelor of Dentistry (DDS) is required, Masters in Orthodontics (MDS) is a plus but not a must.
- Experience with aligners therapy is required.
- At least 2 years of work experience in a clinical environment or as a Digital Orthodontics Advisor.
- Enthusiastic about providing excellent support & service, always customer centric.
- Ability to read, analyzed, and interpret orthodontic records and treatment prescriptions.
- Experience in training dentists and orthodontists is a plus.

Soft skills:

- Ability to effectively and systematically trouble-shoot and qualify issues.
- Ability to effectively present information and/or feedback to co-workers and supervisors of all the cross functional teams.
- Energetic, straightforward and performance-driven personality.
- Resilient - able to adapt and perform in changing customer and organizational environments.
- Strong communication and presentation skills.
- High level of integrity and commitment.
- Solid analytical skills.
- Excellent attention to detail.
- A strong customer focused attitude.

Technical skills:

- Fluent in English and Spanish, any other language is a plus.
- Good knowledge of basic computer operations and Microsoft Office tools.

**Benefits**:
As a 3Mer you will enjoy several benefits that make us a great place to work (3M Global Service Center, is a company recognized as a Great Place to Work for 5 consecutive years thanks to benefit programs, diversity, equity and inclusion, flexibility in work models, development plans for the benefit of more than 2,500 of its collaborators.)
- GPTW (Great Place to Work)
- GSC CR Committees
- Health Services:

- On site doctor, nurse, and psychologists.
- Private medical insurance
- Cafeteria Subsidy
- Transportation Services
- Asociacion Solidarista (ASO 3M)
- EAP (Employee assistance Program)

Supporting Your Well-being

3M offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

Chat with Max

3M es un empleador que ofrece las mismas oportunidades. 3M no discriminará a ningún solicitante de empleo por razones de raza, color, edad, religión, sexo, orientación sexual, identidad o expresión de género, origen nacional, discapacidad o estado de veterano.

Our approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M’s business an

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