Btss Mars Program Analyst

hace 1 día


Heredia, Costa Rica Citi A tiempo completo

**Citi’s**

**BTSS**: Business and Travel Shared Services

**MARS**: Metrics, Analytics, Reporting, and Sustainability

Citi’s BTSS MARS team provides advanced data and analytical support to Citi’s BTSS organization. As a Program Analyst you will work across the MARS Program pillars: Program Analytics, Sustainability, Surveillance, and Data Acquisitions. This role will focus on learning and owning key program deliverables and ensuring timely and accurate delivery of all assigned tasks. You will learn about key components of Citi’s supply chain and develop your technical and analytical skills in a challenging role on a supportive team. This role reports to Citi’s BTSS MARS Program Analytics Lead Analyst.

**Responsibilities**
- Support the execution and maintenance of analytics and reporting processes
- Complete all BAU deliverables independently and on time
- Build and maintain relationships with relevant stakeholders
- Monitor and track progress on initiatives
- Support documentation processes: business requirement gathering, process flows
- Participate in data and analytics employee engagement and peer learning opportunities

**Qualifications**:

- Minimum 1 year of work experience in quantitative business analytics or similar role
- Advanced English level
- Experience using graphs - data visualization tools like Power BI, Tableau or Qlik Sense
- Advanced Excel skills
- Enthusiasm for helping team members improve their skills and grow their careers
- Excellent written and spoken communications skills for advanced analytical concepts
- Attention to detail, sense of urgency, and commitment to deadlines
- Comfort interacting and negotiating with leaders at all levels in the organization
- Able to influence other teams and stakeholders without authority
- Comfortable working through ambiguous situations autonomously

**We'd love to see experience with some of the following**
- Experience and/or training in Tableau Creator or Tableau Explorer
- Experience in the business travel, transportation, office supplies, paper products, forestry management, or other relevant industries
- Experience or education in library and information science, data management and analytics, or similar disciplines with quantitative and qualitative analytics focus
- Exposure to workflow management tools such as JIRA

C12
- **Job Family Group**:
Decision Management
- **Job Family**:
Business Analysis
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.

View the **EEO Policy Statement**.

View the **Pay Transparency Posting



  • Heredia, Costa Rica Citi A tiempo completo

    Business & Travel Shared Services (BTSS) is a global organization of over 400 employees with presence in more than 80 countries that supports Citi Businesses and Functions with products including Archiving, Corporate Card, Vehicle Program, Managed Print, Mail & Distribution, Transaction Print, Marketing Print, Global Travel, Office Supplies & Stationery as...


  • Heredia, Costa Rica Citi A tiempo completo

    Key Responsibilities: - Act as the AMERICAS Program Manager for supporting specific projects and multiple re-engineering initiatives while continuously ensure their alignment to Citi/BTSS transformation goals - Lead projects across their lifecycle: identifying and structuring the problem, analyzing root causes, developing solutions, communicating project...


  • Heredia, Costa Rica Citi A tiempo completo

    Business & Travel Shared Services (BTSS) forms part of the Citigroup Shared Services (CSS) organization, which in turn sits within the broader Citigroup Enterprise & Operations Technology division (EO&T). BTSS LATAM (including Mexico) provides the day-to-day operations and vendor management from the following core services across 18 countries for all of...

  • Bao Support Analyst

    hace 7 meses


    Heredia, Costa Rica Citi A tiempo completo

    The Operational Risk Analyst II is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results,...


  • Heredia, Costa Rica Citi A tiempo completo

    We are building a first in class team focused on the delivery of operational excellence. As Global Lead you are responsible to implement the BTSS Service Centralization strategy and provide oversight to ensure successful process governance. You will need to work closely with Regional Centralization leads from around the globe to coordinate efforts and keep...


  • Heredia, Costa Rica Citi A tiempo completo

    BTSS Service Centralization - SNOW Case Management team delivers lean and agile BTSS support services, answering and quickly resolving employee's questions across the LATAM Region (Central America, Caribbean and South America), providing guidance in a wide variety of products such as travel, transportation, printers, mailroom, among others. Use of multiple...


  • Heredia, Costa Rica Citi A tiempo completo

    The General Services Travel Management Sr. Analyst is a senior-level professional responsible for leading strategies to reduce expenses across Citi, in coordination with the Corporate Services function. The overall objective is to utilize in-depth knowledge to develop and execute strategies to improve processes and ensure operational efficiency. This role...


  • Heredia, Costa Rica Citi A tiempo completo

    The TPM Business Risk Analyst will be responsible for executing third party risk management activities and liaising with the **Business Activity Owner **/ **Third Party Officer** to ensure that all the controls are handled in a controlled and compliant manner according to all internal policies and procedures, and external rules and regulations in support of...


  • Heredia, Costa Rica Citi A tiempo completo

    The Innovation Program Sr. Analyst is a key member of the FRSS Strategy & Execution Team. The Innovation Program (ICGI) aims to design, implement, and continuously improve a compelling innovation strategy within the Integrated Controllers organization (Controllers + FRSS), guided by our 3-step approach for innovation: Educate, Ideate, Innovate. The final...


  • Heredia, Costa Rica Citi A tiempo completo

    BTSS Archiving Operations provides best practices for paper based archived records for all Citi locations stored at a third-party supplier and provides training as well as guidance outlined in the Archiving Operations Guide (AOG) to enable all Citi personnel to comply with the Records Management Policy and Standard. This role will report to the Global...


  • Heredia, Costa Rica Sysco Costa Rica A tiempo completo

    The disaster recovery (DR) Analyst is responsible for implementing, monitoring and reporting on the enterprise disaster recovery program for Sysco Foods. The objective of this program is to assist in building resilience into and supporting recovery plans for systems following the occurrence of an IT outage or major disasters, such as fires, earthquakes,...


  • Heredia, Costa Rica VMware A tiempo completo

    **Job Description - ER Analyst, Employee Relations Operations** **The Elevator Pitch: Why will you enjoy this new opportunity?** Working with **HR Planning and Operations team (HRPO)**, you will engage and partner with members of the global Employee Relations (ER) team in conducting research associated with highly sensitive and confidential concerns that...


  • Heredia, Costa Rica NTT DATA A tiempo completo

    We are currently seeking a Project Manager Foundational join our team in Heredia, Costa Rica. - ** Job Description**: - Support Infrastructure project multi-country. - Working in virtual teams, working remotely or for a remote manager. - Support projects end-to-end (planning, execution, monitoring and closure) - Basic support in project financial management...

  • Operations Analyst

    hace 7 meses


    Heredia, Costa Rica Moody's A tiempo completo

    Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions. **Your role** The Operations Analyst within the Analyst Eligibility team is responsible for leading the end-to-end process of Key Analyst allocation to credit ratings globally in accordance with all applicable regulatory requirements. This includes...

  • Operations Analyst

    hace 7 meses


    Heredia, Costa Rica Moody's A tiempo completo

    Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions. **Your role** The Operations Analyst within the Analyst Eligibility team is responsible for leading the end-to-end process of Key Analyst allocation to credit ratings globally in accordance with all applicable regulatory requirements. This includes...

  • Business Analyst I

    hace 1 día


    Heredia, Costa Rica GRUPO PRESELECCION ELY S.A. A tiempo completo

    The Business Analyst-I will be responsible for supporting and independently executing the assigned activities that are part of the broader initiatives related to various global/regional pricing programs. This would include (and not be limited to) activities like: Working on the given assignments related to various Pricing Programs (Ex: Subscription...

  • Business Analyst

    hace 3 días


    Heredia, Costa Rica Object Technology Solution A tiempo completo

    **OTSI** **Object Technology Solutions, Inc**) has an immediate opening for a Business Analyst BUSINESS ANALYST (HYBRID/HEREDIA) MAJOR RESPONSIBILITES: - Working on the given assignments related to various Pricing Programs (Ex: Subscription purchasing program, Hybrid Purchasing Program etc.) - Contribute towards relevant to the pricing programs -...


  • Heredia, Costa Rica Citi A tiempo completo

    Business & Travel Shared Services (BTSS) operates ten core services for Citi across 80 countries and with over 2,000 resources, impacting nearly every Citi employee. Our services include Mail & Distribution, Managed Print Devices, Archiving, Marketing, Global Travel, Corporate Credit Card, Fleet, Ground Transportation, Transaction Print along with a host of...

  • Sr. System Analyst

    hace 6 horas


    Heredia, Costa Rica SGF Global A tiempo completo

    **System Analyst (Remote)** **Heredia, Costa Rica** SGF Global is looking for a System Analyst, for IT enterprise in Heredia - Costa Rica. **Overview**: **Requirements**: - Bachelor's Degree in Computer Science, Information Technology, Marketing, Communications or related field, or equivalent job experience - English C1 - Full time (8h) - Experience with...


  • Heredia, Costa Rica Sysco Costa Rica A tiempo completo

    The Senior Data Analyst is responsible for critically evaluating complex project and program management information across the Technology Construction Program and providing data and insights in complex situations in support of the technology construction director. This role is responsible to ensure optimal performance across all Technology Construction...