Technical Client Services Representative

hace 2 semanas


Heredia, Costa Rica Experian A tiempo completo

Full-time

Employee Status: Regular

Role Type: Hub

Department: Customer Service

Schedule: Full Time

Shift: Day Shift

**Company Description**:
**About us, but we’ll be brief**

Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five years we’ve been named in the **100 “World’s Most Innovative Companies” by Forbes Magazine**. Experian prioritizes our culture and look to bring people to the team who are passionate about their jobs, who are easy to work with, and who continue to value team over self.

We have 23,000 people operating across 44 countries and every day we’re investing in new technologies, talented people, and innovation to help all our clients maximize every opportunity.
- Our mission is to use data driven insights to simplify healthcare for all. Simply put, we want to make the healthcare system work better for us as consumers and for those who work in healthcare. Our ONE Experian Health culture is the centerpiece of making this happen. Our aspiration is to bring people together who are driven by purpose and want to make a difference. We strive to have a diverse group of people and minds who are:_
- **_ O_**_PEN: _**_Have a growth mindset and collaborate often with others to make things happen_
- **_ N_**_IMBLE: _**_Always embracing change and pushing the envelope on innovative ways to solve problems_
- **_ E_**_FFECTIVE: _**_Accountable to themselves and to others_

The Client Services Representative will provide outstanding client software support and respond to routine and emergency support calls from clients and support staff.

**Responsibilities**:

- Troubleshoot product and technical issues.
- Determine severity and scope analysis of issues, inquiries and requests.
- Manage all client related issues into Client Relationship Management tool (CRM) - Salesforce.
- Manage customer and user configurations.
- Educate and empower customers to maximize utilization of products, tools and services.
- Maintain proficient knowledge of all product and service changes.
- Monitor system status.
- Initiate proactive customer communications.
- Escalate complex issues to technical and product resources with the appropriate information to resolve the customer’s inquiry.
- Document solutions and can be reused internally and externally.
- Use each interaction to build relationships between the customers and the Experian brand.
- Once trained, participate in overnight rotation from 11pm-6am CT.

**Qualifications**:

- Bachelor’s degree (preferred).
- Minimum of 2 years’ experience in customer support/technical support and/or healthcare IT industry (preferred).
- Strong prioritization and planning skills.
- Excellent communication skills and ability to speak clearly with technical as well as non-technical clients.
- Emotional intelligence and empathetic propensity to read between the lines and understand what the customer is saying, and what they mean.
- Ability to remain calm and even keeled with frustrated customer.
- Flexibility to manage unforeseen situations outside of the agent’s control.
- Patience to handle repetitive customer support issues.
- Organization skills necessary to prioritize and differentiate important tasks from urgent ones.
- Displays outstanding customer service attitude.
- Positive disposition that allow the agent to remain upbeat for the sake of the customer’s overall impression regardless of the situation.
- Builds relationships: engage and establish trust/credibility with key stakeholders across all levels of the customer organization.
- Exhibits highly analytical, intensive research and reconciliation skills

**Additional Information**:
**Culture at Experian**

**Our uniqueness is that we truly value yours.**

Experian's culture, people, and environments are key differentiators. We take our people's agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible work, development, engagement, collaboration, wellness, rewards & recognitions, volunteering... the list goes on

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

Experian Careers - Creating a better tomorrow together

Experian Careers - Creating a better tomorrow together
- Experian is proud to be an Equal Opportunity and Affirmative Action employer_. _We’re passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society. For more than 125 years, we’ve helped people and economies flourish - and we’re not done.

We take our peopl



  • Heredia, Costa Rica Experian A tiempo completo

    **Company Description** - Our mission is to use data driven insights to simplify healthcare for all. Simply put, we want to make the healthcare system work better for us as consumers and for those who work in healthcare. Our ONE Experian Health culture is the centerpiece of making this happen. Our aspiration is to bring people together who are driven by...


  • Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Hybrid Department: Customer Service Schedule: Full Time **Company Description**: - Our mission is to use data driven insights to simplify healthcare for all. Simply put, we want to make the healthcare system work better for us as consumers and for those who work in healthcare. Our ONE Experian Health...


  • Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Hybrid Department: Customer Service Schedule: Full Time **Company Description**: - Our mission is to use data driven insights to simplify healthcare for all. Simply put, we want to make the healthcare system work better for us as consumers and for those who work in healthcare. Our ONE Experian Health...


  • Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Hybrid Department: Customer Service Schedule: Full Time Shift: Night Shift **Company Description**: **About us, but we’ll be brief** Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We...


  • Heredia, Costa Rica Experian A tiempo completo

    **Company Description** About us, but we’ll be brief** Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five...


  • Heredia, Costa Rica Client Services, Inc. -CR A tiempo completo

    **Training** schedule is 7am-4pm Monday through Friday. The paid training is for two weeks. After training the schedule will vary between 7am-10:00pm for a total of 35 hours a week. **Responsibilities** As an Account Representative, you will be representing many of the Top Banks and financial services companies in the Nation. Learning how to generate...


  • Heredia, Costa Rica Client Services, Inc. -CR A tiempo completo

    Client Services, Inc. (CSI), an established and professional call center located in Heredia, Costa Rica, is seeking career minded individuals to join our team. Candidates with call center experience are strongly encouraged to apply. In-depth training will be provided as you move into this new career. As an Account Representative, you will be representing...


  • Heredia, Costa Rica CSS Corp A tiempo completo

    **Job title**: Technical Service Representative **Work Location**: Heredia, Costa Rica **Experience**: 6 months to 1 year **Education Qualification**: Highschool Diploma and technical studies are a plus **Number of Openings**: 150+ **Roles and Responsibilities**: - Help customers with basic device troubleshooting **Required Skills & Desired Skills**: -...


  • Heredia, Costa Rica Kyndryl Costa Rica, Sociedad de Responsabilidad Limitada A tiempo completo

    **Why Kyndryl** Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our...


  • Heredia, Costa Rica Smarsh A tiempo completo

    Who are we? Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 0 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in + communication channels before those risks become regulatory fines or headlines....


  • Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Hybrid Department: Customer Service Schedule: Full Time Shift: Day Shift **Company Description**: **Experian **is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new...


  • Heredia, Costa Rica Experian A tiempo completo

    Company Description **Experian **is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial...


  • Heredia, Costa Rica Experian A tiempo completo

    Company Description **About us, but we’ll be brief**: Experian is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help...

  • Sales Representatives

    hace 4 semanas


    Heredia, Costa Rica Support Services Group - CR A tiempo completo

    Support Services Group is looking for Sales representatives to join our team in our Heredia, Costa Rica office after training WFH (Work From Home). This person will actively seek and engage prospective customers to sell our products and services. **Responsibilities**: - Manage outbound customer communications. - Comply with our guidelines and procedures. -...


  • Heredia, Costa Rica Kyndryl Costa Rica, Sociedad de Responsabilidad Limitada A tiempo completo

    **Why Kyndryl** Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our...


  • Heredia, Costa Rica 1170 Kyndryl Costa Rica, Sociedad de Responsabilidad Limitada A tiempo completo

    Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The...


  • Heredia, Costa Rica Qualfon A tiempo completo

    Technical Support Representative [On site] **Posted On**:Jun 12, 2023 **Location**: Heredia, Heredia, CR **Company**:Qualfon **provides technical assistance and answers to customers questions, assisting users by troubleshooting problems with hardware or software.** In this role, you can enjoy the satisfaction of using your skills to help people while...


  • Heredia, Costa Rica GFT Technologies SE A tiempo completo

    Job Description:   About the role:   Do you genuinely like helping people?  Do you have experience in delivering exceptional customer service?  If yes, we would like you on our team!  Our client is the leading global information services company that is powering opportunities to create a better world. We provide...


  • Heredia, Costa Rica GFT Technologies SE A tiempo completo

    Job Description:   About the role:   Do you genuinely like helping people?  Do you have experience in delivering exceptional customer service?  If yes, we would like you on our team!  Our client is the leading global information services company that is powering opportunities to create a better world. We provide data, technology, consulting...

  • Client Services Associate

    hace 4 semanas


    Heredia, Costa Rica GFT Technologies SE A tiempo completo

    **About the role**: Do you genuinely like helping people? Do you have experience in delivering exceptional customer service? If yes, we would like you on our team! Our client is the leading global information services company that is powering opportunities to create a better world. We provide data, technology, consulting and analytical tools to our clients...