![TransPerfect](https://media.trabajo.org/img/noimg.jpg)
Director of Site Operations
hace 4 semanas
TransPerfect Is More Than Just a Job
Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.
Position Summary: Accountable for overall site operations, financials, and account performance. Support multiple client accounts with wide range of scale and complexity. Lead operations teams to deliver on Key Performance Indicators (KPIs) expectations. Ability to have processes in place to deliver an exceptional customer experience. Full Profit & Loss (P&L) responsibility. Understand the areas that impact efficiencies to improve profitability.
Position responsibilities:
- Manage financial plan for site. Able to create Profit & Loss plan for each client account and overall site. Understand the drivers to improve financial performance and actions to improve retention, attendance, and utilization
- Lead Operations Managers to deliver on all KPIs for each client account
- Understand how to coach to behaviors and teach Operations Managers on how to create meaningful coaching plans that get results
- Understand how to create a DMAIC plan and teach to all leadership to effectively get to root cause and create actions plans to improve performance
- Ability to lead, motivate, and inspire employees to deliver exceptional customer experience
- Direct all hiring for all support departments to ratio. Create a culture of teamwork across all departments to deliver on all performance and financial expectations
- Partner with recruiting to attract talent to fill all positions at all levels of organization
- Partner with HR and Talent Management to have succession plans in place for all levels of the organization
- Responsible for communicating strategy to all levels of the organization
- Understand Capacity Planning and Workforce models to optimize use of resources
- Partner with sales team to enhance value for our clients and improve value proposition for division
- Develop an ongoing robust rewards and recognition programs for each account and site overall that increases employee engagement, morale, performance, and retention
Required/preferred knowledge, skills and abilities:
- Bachelor’s Degree in Business or other related major or equivalent relevant work experience required
- 10+ years managing call center operations within the Business Processing Outsourcing (BPO) industry
- Excellent interpersonal skills and able to collaborate with all levels of the organization
- Able to take initiative and have a solutions/results mindset
- Ability to be a change leader
- Ability to work collaboratively across cultures and organizations; strategically focused on continuous improvement.
- Ability to effectively work in a fast-paced environment.
- Ability to identify tasks critical to keeping customer satisfaction levels in check
- Ability to delegate and manage from a high level across multiple departments, clients, and operations teams
- Ability to teach leadership development skills with a track record of producing strong leaders
- Ability to deliver presentations in front of clients and key stakeholders
- Ability to manage financial budgeting and forecasting. Understand all levers that can impact profitability
- Excellent oral and written communication skills - ability to deliver constructive feedback and inspire employees to deliver positive results
- Excellent time management skills
- Solid understanding of Word, Excel, and MS Office suite
- Assure compliance with all applicable federal and state statutes, including (but not limited to) HIPAA, FMLA, ADA, and OSHA.
TransPerfect Connect is the world's leading provider of device-independent remote interpreting services, including video interpretation and over the phone interpretation (OPI). Transperfect Connect is a division of TransPerfect, the world's largest privately held provider of language services and technology-enabled translation solutions to support global business. Founded in 1992, TransPerfect has over 3,500 employees and maintains offices in over 90 cities worldwide.
About TransPerfect
For more than 25 years, TransPerfect has provided comprehensive language and technology solutions to help our clients communicate and conduct business more effectively in a global marketplace. Equipped with a quality management system certified to both the ISO 9001:2015 and ISO 17100:2015 standards, TransPerfect provides a full array of language and business support services, including translation, interpretation, multicultural marketing, website globalization, subtitling, voiceovers, staffing services, e-learning and training, and legal support services. TransPerfect also offers a suite of next-generation technologies that significantly reduce costs and improve consistency throughout the translation process, making TransPerfect the vendor of choice for the world's leading multinationals.
With annual revenues of over $615 millio
-
Director of Engineering
hace 4 semanas
San José, Costa Rica Screenovate A tiempo completoIntel PSG is the pioneer of programmable logic solutions, enabling system and semiconductor companies to rapidly and cost effectively innovate, differentiate and win in their markets. Intel PSG combines the programmable logic technology with software tools, intellectual property, and customer support to provide high-value programmable solutions to many...
-
Operations Director
hace 3 semanas
San José, Costa Rica VML MAP A tiempo completoDo you have leadership & marketing experience and a drive to harmonize strategy and execution? Join us as an Operations Director and work with us to continue shaping the future of our brand through flawless execution and innovative efficiency. **What will your day look like**: We are seeking an experienced Operations Director to lead our team and shape the...
-
Director, Operations
hace 2 semanas
San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completoBill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the "Apply" button to get started Bill Gosling Outsourcing is currently looking for a Director Operations to add to our Team.Bill Gosling Outsourcing is committed to the career...
-
Director of Engineering
hace 2 semanas
San Francisco, Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completoDirector of EngineeringThis role has been designated as 'Office', which means you will primarily work from an HPE office.We are seeking a dynamic and experienced Director of Engineering to lead our local and remote teams Cloud Physics and SDOE engineering teams in the data collection and analytics space. As the Director of Engineering, you will be...
-
Site Reliability Engineer
hace 2 semanas
San José, San José, Costa Rica CRG Solutions A tiempo completoReporting to the Director of Solutions Engineering, the Site Reliability Engineer provides technical andprocess guidance specific to a business unit. Key areas of impact this role provides are in depth knowledgeof the engineering environments within the specific business unit and providing automated, stable, andAutomation Solutions Engineering, CI/CD...
-
Travel Division Director of Operations and
hace 4 días
San José, Costa Rica EPEX A tiempo completoAt EPEX Travel, customer service is everything—and that’s why we believe in delivering an epic experience at every level of customer interaction. We are a United States based company seeking a **Travel Division Director of Operations and Development. **We're looking for a motivated, growth-minded individual who is ready to help us take our travel...
-
Site Reliability Engineer
hace 3 semanas
San Pedro, Costa Rica CRG Solutions A tiempo completoReporting to the Director of Solutions Engineering, the Site Reliability Engineer provides technical and process guidance specific to a business unit. Key areas of impact this role provides are in depth knowledge of the engineering environments within the specific business unit and providing automated, stable, and Automation Solutions Engineering, CI/CD...
-
Associate Director HR Operations
hace 4 semanas
San José, Costa Rica Lonza A tiempo completoToday, Lonza is a global leader in life sciences operating across three continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small,...
-
Director of Software Engineering
hace 4 semanas
San José, Costa Rica 360training A tiempo completo**Director of Software Engineering**: The Director of Software Engineering will play a pivotal role in our technology team, reporting directly to the SVP of Technology. This individual will be instrumental in driving the modernization of our technology stack, overseeing the transformation of our acquisition platform, learner instruction, and regulatory...
-
Site Administrator
hace 5 días
San José, Costa Rica TransPerfect A tiempo completoTransPerfect Is More Than Just a Job Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards. Position Summary: The position of Site Administrator is responsible for coordinating the day-to-day operations...
-
Director of Software Engineering
hace 2 semanas
San José, San José, Costa Rica 360training A tiempo completoDirector of Software Engineering: The Director of Software Engineering will play a pivotal role in our technology team, reporting directly to the SVP of Technology. This individual will be instrumental in driving the modernization of our technology stack, overseeing the transformation of our acquisition platform, learner instruction, and regulatory...
-
Head of People Operations
hace 2 semanas
San José, Costa Rica Uber A tiempo completo**About the Team**: The People Operations team is responsible for building and scaling the operations infrastructure, upon which Uber's employee experience and people processes can scale. We care deeply about ensuring the most effective experience for our employees, in alignment with the larger business and organizational strategy. Our team is a mix of...
-
San José, Costa Rica Coca-Cola A tiempo completo**Senior Director, AMERICAS Regional and Global Recruitment Operations** This role represents the Employee Experience Hub in LATAM as the Site lead in Costa Rica for all EEH employees, playing a key role in fostering a strong transformational culture and high engagement levels for those that report to the role as well as the different teams represented in...
-
Senior Director, Americas Regional and Global
hace 1 semana
San José, Costa Rica Coca-Cola A tiempo completo**Senior Director, AMERICAS Regional and Global Recruitment Operations** This role represents the Employee Experience Hub in LATAM as the Site lead in Costa Rica for all EEH employees, playing a key role in fostering a strong transformational culture and high engagement levels for those that report to the role as well as the different teams represented in...
-
Site Administrator
hace 2 semanas
San José, San José, Costa Rica TransPerfect A tiempo completoTransPerfect Is More Than Just a JobOur greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.Position Summary:The position of Site Administrator is responsible for coordinating the day-to-day operations of...
-
Senior Director, Americas Regional and Global
hace 2 semanas
San José, San José, Costa Rica Coca-Cola A tiempo completoSenior Director, AMERICAS Regional and Global Recruitment OperationsThis role represents the Employee Experience Hub in LATAM as the Site lead in Costa Rica for all EEH employees, playing a key role in fostering a strong transformational culture and high engagement levels for those that report to the role as well as the different teams represented in the...
-
HR Director
hace 2 semanas
San José, Costa Rica Bill Gosling Outsourcing A tiempo completoBill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started! - ill Gosling Outsourcing is currently looking for a Director - Human Resources to add to our Team. Bill Gosling Outsourcing is committed to...
-
Director of Technology
hace 4 semanas
San José, Costa Rica Publicis Sapient A tiempo completoJob Description Publicis Sapient seeks a Director of Technology to lead top-notch technologists to enable transformative business outcomes for our enterprise clients. You will translate client needs into innovative solutions that create an impact for some of the biggest brands in the world. Working with the latest technologies in the industry,...
-
Director of Technology
hace 1 mes
San José, Costa Rica Publicis Sapient A tiempo completoJob DescriptionPublicis Sapient seeks a Director of Technology to lead top-notch technologists to enable transformative business outcomes for our enterprise clients. You will translate client needs into innovative solutions that create an impact for some of the biggest brands in the world. Working with the latest technologies in the industry, you...
-
Director of Technology
hace 4 semanas
San José, Costa Rica Publicis Sapient A tiempo completoJob DescriptionPublicis Sapient seeks a Director of Technology to lead top-notch technologists to enable transformative business outcomes for our enterprise clients. You will translate client needs into innovative solutions that create an impact for some of the biggest brands in the world. Working with the latest technologies in the industry, you...