Director Of Operations
hace 3 semanas
**Why Vacasa**
We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams.
Today, we're the largest full-service vacation rental company in North America.
Today, we're one of the fastest-growing vacation rental companies in the world—thanks to the people who give us their best every day.
You'll fit right in here if you're curious, entrepreneurial, and thrive in a rapid-growth environment.
**Why Operations at Vacasa**
We live by a simple motto: happy team, happy owners, happy guests.
Our local people are what set Vacasa apart.
We're hospitality professionals dedicated to the communities we work with.
We're the behind-the-scenes problem-solvers who create worry-free experiences for our owners and guests.
**What we're looking for**
Vacasa is looking for a strong leader who is competent, energetic, and highly skilled in communications and people management to join our team as a Director of Operations for our Latin American markets (Mexico, Belize, Costa Rica.)
You are responsible for identifying leaders, coaching and growing your team into a strong unit that can manage KPIs and understand where better efficiency can be gained while balanced against a focus on quality.
Above all else, you will be a strong leader who drives your team to create amazing owner, guest, and employee experiences.
**What You'll Do**:
- Oversee operations in Mexico, Belize, Costa Rica - managing a specific portfolio of properties
- Lead a geographically dispersed team of 6-10 direct reports and approximately 100 employees in your full organizational structure
- Meet and maintain Vacasa standards and metrics such NPS, standard unit appearance, and efficiency, ensuring owner retention, new unit growth
- Guide your staff on strategic development within their region, ensuring they are trained, effective, and adhere to all Vacasa policies and procedures
- Manage a budget for your portfolio adhering to set annual costs, with the ability to perform a cost-benefit analysis
- Support your team with escalated guest and homeowner concerns
- Leverage your leadership skills to work with the full Vacasa leadership team to continue building a strong organization while also leaning on strong management skills to guide your staff day to day
- Partner and assist your Sales and Onboarding partners when new units join the portfolio
- Other duties, as assigned.
**The skills you'll need**
- Reliable transportation required
- Reliable internet connection, must meet a minimum of 50 mbps
- Must be fluent in Spanish and English.
- A positive attitude, strong work ethic, and drive to rise to new challenges each day.
- A track record of driving operational change through an organization.
- Comfortable working in a fast-paced environment with frequent change.
- Demonstrated exceptional communication and strategic thinking skills.
- Proven success leading, coaching, and mentoring managers in operations.
- Natural born leader: as a Director of Operations, you will have a medium to large team.
Your ability to lead the team in a collective and positive way is essential.
You will also need to work with your leadership team to continually improve our service, strategy and set long term goals.
- Ability to analyze and interpret financial and other data for your region and perform cost-benefit analysis to recommend best practices for your team
- Problem Solver: at Vacasa, we always seek to head problems off at the pass, but chaos theory prevails and we can't pre-solve for everything.
When something doesn't go according to plan, you will need to go into action and work with teams across Vacasa to turn problems into opportunities.
- Computer Savvy: Our custom developed management software has set Vacasa apart as an industry leader.
We use our system to manage all aspects of our business.
While we will never ask you to do any coding, we will want you to be very comfortable thinking through how we might use technology to better our service.
- Change Agent: At Vacasa, we firmly believe that every employee should be a stakeholder in improving our owner and guest experience.
As an agent of change we will ask you to help identify areas where we have an opportunity to improve.
- Self Starter: To find success at Vacasa you need to be self motivated, and ready to blaze your own path.
This doesn't mean we don't have guard rails, it means we want to be impressed.
**What you'll get**
- Health/dental/vision insurance - employee & family coverage options
- Employer Sponsored & Voluntary Supplemental Benefits
- 401K retirement savings plan with immediate 100% company match on the first 6% you contribute
- Health & Dependent Care Flexible Spending Accounts
- Flexible vacation time
- Paid sick days and holidays
- Paid parental leave after one year of tenure
- Employee Assistance Program
- Career advancement opportunities
- Employee discounts
- All the equipment you'll need to be successful
- Great colleagues and
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