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Product and Engineering Training Consultant

hace 1 mes

Heredia, Costa Rica Experian A tiempo completo

Company Description

Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five years, we’ve been named in the **100 “World’s Most Innovative Companies” by Forbes Magazine**.

**Job Description**:
Building customer centric products and services is at the core of what we do within Experian. This is fuelled by our best-in-class Product and Engineering talent across our Global Centres. Engagement, enablement, enrichment of our talent through learning and development is a high priority within the organization. We’re now looking for a Training Coordinator who will be critical to drive this agenda forward within each Global Centre.

**The Training Coordinator will work with Business Leaders, HR, Talent and L&D, Training Lead in spearheading the following objectives**:

- Enable our talent with trainings on critical product, engineering and agile skills identified as part of Group HR Talent Management
- Increase proficiency and productivity through effective and impactful training program
- Improve completion rate of courses by our associates
- Reduce talent attrition rate on markers of L&D and Career Advancement as cited factors
- Assure consistency and quality on the training program within the Global Centre
- Scale and sustain the training program within the Global Centre
- Create university partnership ecosystem to support our engineering needs, advance early careers, and determine ‘bench’ feasibility

**What you’ll be supporting**:

- Identify training needs by role, level and skills needed within Product and Engineering
- Create learning journeys for teams and individuals within the Global Centre
- Develop standardized product, engineering, and agile training curriculum
- Design standardized assessments to measure proficiency
- Create the training OKRs/KPIs for the Global Centre
- Build university partnerships for intern, co-op programs and support with campus recruitment efforts

**What you’ll be responsible for**:

- Maintain updated curriculum database and training records
- Design, prepare and order educational aids and materials
- Manage all logistics including maintaining in-house training facilities, hardware and software and handling employee queries
- Leverage known education principles and stay up to date on new training methods and techniques
- Design appropriate training methods (bite-sized learning, repetition, gamification, hackathon) to maximize effectiveness, engagement, and retention
- Lead communication and marketing campaigns to increase engagement and participation
- Develop a scalable approach for the training program within the Global Centre
- Gather feedback from trainers and trainees after each training session
- Assess instructional effectiveness and report impact of training on employee skills and OKRs/KPIs within the Global Centre

**Qualifications**:
**Experience**
- Proven work experience as a Training Coordinator, Trainer, Training Facilitator or similar roles
- Hands-on experience coordinating multiple training events in a corporate setting
- Knowledge and implementation experience in instructional design
- Proven ability to complete full training cycle (assess needs, plan, develop, coordinate, monitor and evaluate)
- Familiarity with traditional and modern job training methods and techniques
- Experience with e-learning platforms, learning management systems and web delivery tools (pluralsight, saba, etc)

**Key skills required**:

- Strong stakeholder management skills; including making information simple, accessible, and insightful for stakeholders
- Outstanding communication and interpersonal skills with a demonstrated ability to connect with people - an influencer, especially within a matrixed environment
- Advanced organizational skills with the ability to handle multiple assignments
- Advanced proficiency in MS Office Suite, Learning Platforms, PowerBI

**Credentials**
- Undergraduate degree; ideally an advanced degree
- Relevant training and certification in field of Education, Training, Instructional Design, HR or related field

Additional Information
- Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is _**_The Power of YOU_**_ _and it ensures that we live what we believe._ll your information will be kept confidential according to EEO guidelines.

Experian Careers - Creating a better tomorrow together

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