Senior Business Analyst

hace 2 días

Heredia, Costa Rica Experian A tiempo completo

Company Description

Experian is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.

As the world’s leading repository of consumer credit data, Experian is transforming data into solutions that facilitate transactions, ensure financial safety and improve the financial lives of millions of consumers around the world. We have been named by Forbes magazine as one of the “World’s Most Innovative Companies" and ranked on Fortune’s Best Companies to work for.

**Job Description**:
As a Senior Business Analyst you will work closely with Product Management, and Sales during the acquisition phase of new customers as member Client Services organization within Experian Partner Solutions to add value by solving business problems with an agile mindset. You will be responsible for driving detailed conversations on product functionality and integration as well as developing conceptual models, solution proposals and other documentation as required for platform solutions in support of a customer’s smooth transition from sales, through implementation.

What you’ll be doing
- Become a functional expert in EPS platform features & capabilities
- Gather, analyze, document, and validate requirements by conducting interviews, observation sessions, and workflow process analysis
- Be a leader of continuous improvement. Define improvements to business processes
- Seek new approaches to business problems utilizing existing tools/products and innovations as appropriate
- Author business requirements and other supporting materials to detail business needs
- Prepare 'as is' and 'to be' workflows, identify high-level gaps & differences
- Author, contribute, and confirm test plans, scripts, and success criteria
- Help validate UAT test conditions & results
- Triage and prioritize testing, post-implementation, and production defects
- Author training documentation, maintain product information sites
- Support technology release events, prior/during/post-deployment
- Demonstrate tools and products to the user community and prospective stakeholders
- Identify opportunities to expand product adoption
- Properly set expectations of prospective clients, relative to platform functionality on the roadmap
- Identify use cases not yet covered by our current platform, and submit them to Product Management
- Anticipate positive and negative impacts throughout the organization regarding proposed solutions
- Contribute to the evangelism, advancement, and improvement of Agile practices throughout the entire organization
- Experience developing solutions and performing work using agile principles
- Serve as a team member of scrum teams, but also work independently
- Communicate periodically with executive management regarding the status of current project initiatives and obtain executive guidance and approval as required to advance initiatives
- Maintain effective relationships with sponsors, stakeholders, and key partners
- Contribute to the definition and development of multi-year product roadmap
- Support the definition and generation of project metrics and reporting across products

**Qualifications**:
What your background looks like
- 10+ years of total experience, with some time in a client facing functional role
- Bachelor’s degree required. Advanced degree preferred
- Excellent communication skills; equally comfortable speaking to business execs, or technology resources
- Able to think quickly and accurately solution in the moment
- Proven experience setting expectations of prospective clients, with varying levels of revenue potential
- Strong analytical and problem-solving capabilities
- Highly organized and self-motivated
- Very detail oriented, and able to thrive in a high growth, fast paced environment
- Strong facilitation and presentation skills

Ideal technical skill set:

- Business process and system integration workflow design (MS Visio, Lucidchart, etc.)
- Knowledge of database structure and queries

Additional Information

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here
- Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working

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