Service Delivery Manager
hace 6 días
***_Responsibilities:
-**:
- **Use documented processes to gather data for the ID Attestation process**:
- **Liaison with Account team members to obtain data; process data and perform QA control checks based on standards**:
- **Integrates technical and business knowledge to provide solutions for the company and customers.**:
- **Resolve technical incidents independently and demonstrate abilities to work with team members to resolve complex incidents.**:
- **Ensure Configuration Management Database (CMDB) entries are complete and accurate.**:
- **Provide recommendations to improve processes, update the technical standard, etc).**:
- **Participate in customer and internal projects, including transformation.**:
**Minimum Required**:
- **Bachelor's degree in Computer Science, Engineering, Business, or related field with at least 2 years of relevant experience OR 2+ years of relevant equivalent work experience.**:
- **Customer Management or Project Management experience**:
- **Proficient in the use of Excel**:
- **Understanding of user compliance, user access reviews or audits**:
- **Knowledge of Active Directory and Access Management**:
- **General understanding of related technologies.**:
**Preferred Requirements**:
- **Cloud Security knowledge**:
- **Knowledge of Azure environment**:
- **PowerShell knowledge**:
-
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