Service Delivery Manager

hace 6 días


San José, Costa Rica DXC Technology A tiempo completo

***_Responsibilities:

-**:

- **Use documented processes to gather data for the ID Attestation process**:

- **Liaison with Account team members to obtain data; process data and perform QA control checks based on standards**:

- **Integrates technical and business knowledge to provide solutions for the company and customers.**:

- **Resolve technical incidents independently and demonstrate abilities to work with team members to resolve complex incidents.**:

- **Ensure Configuration Management Database (CMDB) entries are complete and accurate.**:

- **Provide recommendations to improve processes, update the technical standard, etc).**:

- **Participate in customer and internal projects, including transformation.**:
**Minimum Required**:

- **Bachelor's degree in Computer Science, Engineering, Business, or related field with at least 2 years of relevant experience OR 2+ years of relevant equivalent work experience.**:

- **Customer Management or Project Management experience**:

- **Proficient in the use of Excel**:

- **Understanding of user compliance, user access reviews or audits**:

- **Knowledge of Active Directory and Access Management**:

- **General understanding of related technologies.**:
**Preferred Requirements**:

- **Cloud Security knowledge**:

- **Knowledge of Azure environment**:

- **PowerShell knowledge**:



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