Manager, Customer Support

hace 2 semanas

San José, Costa Rica Zscaler A tiempo completo

Company Description

With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances.

**Job Description**:
Provides leadership and direction to the teams that are executing customer support to Zscaler customers. This highly visible role will bring strong client support experience and technical strength related to security practices to continue growth and reputation as the leading provider of technology solutions to our market.

In this role, you will work closely with sales, product, technology teams and customers to ensure Zscaler product support are delivered timely and achieve the business objectives for our customers. To be successful in this role, you will need to possess a positive, engaging and goal-oriented management style and must be comfortable working with cross functional teams.

**Qualifications**:

- Responsible for taking an entrepreneurial approach to building and implementing Services Offerings with customer success as the goal
- Build and sustain an efficient, responsive organization that supports a customer success centric approach to support delivery
- Set goals and initiatives for the team and manage performance and productivity to achieve SLAs for customer interactions
- Build Infrastructure and knowledge base to promote Online Customer Self-service
- Drive organizational process improvements for world class customer experience
- Influence cross-functional business units to drive operational excellence and customer satisfaction
- Build and sustain trusting client relationships at the appropriate level
- Maintain a positive environment that encourages employee participation, promote individual growth and development and minimize turnover
- Contribute to the financial success of the business unit through effective planning, budget management and maintain margins

**Qualifications**:

- 5 + years of exceptional leadership in leading, managing and scaling a growing services organization
- Excellent client relationship management skills, and ability to serve as a trusted advisor
- A roll-up sleeves approach to the design, development, implementation and measure of Support Services
- Strong interpersonal skills and a collaborative nature
- A proven performance track record of achieving / overachieving against goals
- Demonstrated good verbal, presentation and written skills; the ability to speak to groups and lead or facilitate technical workshops.
- Direct experience in a technical role (e.g., engineering) highly preferred.
- Experience in the SaaS Security domain preferred

Additional Information

The base salary range for this full-time position is 28,800,000 CRC Per Annum + equity + benefits.

Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.

All your information will be kept confidential according to EEO guidelines.

LI-BH1

**What You Can Expect From Us**:

- An environment where you will be working on cutting edge technologies and architectures
- A fun, passionate and collaborative workplace
- Competitive salary and benefits, including equity

**Why Zscaler?**

People who excel at Zscaler are smart, motivated and share our values. Ask yourself: Do you want to team with the best talent in the industry? Do you want to work on disruptive technology? Do you thrive in a fluid work environment? Do you appreciate a company culture that enables individual and group success and celebrates achievement? If you said yes, we’d love to talk to you about joining our award-winning team.

Zscaler is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

  • Gspo Customer Support Manager

    hace 1 semana

    San José, Costa Rica Intel A tiempo completo

    **Job ID**:JR0204029 **Job Category**:Materials **Primary Location**:San Jose, H CR **Other Locations: ***Job Type**:Experienced Hire GSPO Customer Support Manager At Intel, we create world-changing technology that enriches the lives of every person on earth. Today we invite you to join the team and begin your career as a GSPO Customer Support...

  • Gspo Customer Support Manager

    hace 1 semana

    San José, Costa Rica Intel A tiempo completo

    At Intel, we create world-changing technology that enriches the lives of every person on earth. Today we invite you to join the team and begin your career as a GSPO Customer Support Manager. The Customer Support manager will be responsible for but not limited to: - As a manager, set priorities for the team, get results across boundaries, ensure an...

  • Manager, Customer Support

    hace 2 semanas

    San José, Costa Rica Zscaler A tiempo completo

    Company Description - we process over 50 billion transactions a day in our cloud to protect our customers. **Job Description**: Provides leadership and direction to the teams that are executing customer support to Zscaler customers. This highly visible role will bring strong client support experience and technical strength related to security practices to...

  • Customer Operations Manager

    hace 4 semanas

    San José, San José, Costa Rica Cloudera A tiempo completo

    Job Description:Cloudera delivers a hybrid data cloud for any data, anywhere, from the Edge to AI.If you are passionate about creating an environment where our customers and employees are supported to do their best job, we want you on our teamCloudera is looking for a flexible, customer-oriented, collaborative, and empathetic Technical Support Manager to...

  • Customer Operations Manager

    hace 2 semanas

    San José, Costa Rica Cloudera A tiempo completo

    Job Description: Cloudera delivers a hybrid data cloud for any data, anywhere, from the Edge to AI. If you are passionate about creating an environment where our customers and employees are supported to do their best job, we want you on our team! Cloudera is looking for a flexible, customer-oriented, collaborative, and empathetic Technical Support Manager to...

  • Executive Customer Relations Manager, Amazon

    hace 3 semanas

    San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Fluency (spoken, reading and written proficiency) in Spanish and English - Outstanding speaking, writing, and presentation skills - Detail-oriented, analytical, proactive approach to problem-identification and solving - Ability to translate technical jargon into everyday language. - Ability to quickly adapt to changing priorities and generate innovative...

  • Executive Customer Relations Manager, Amazon

    hace 1 día

    San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Fluency (spoken, reading and written proficiency) in Spanish and English- Outstanding speaking, writing, and presentation skills- Detail-oriented, analytical, proactive approach to problem-identification and solving- Ability to translate technical jargon into everyday language.- Ability to quickly adapt to changing priorities and generate innovative...

  • Sr. Manager, Customer Success

    hace 4 semanas

    San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    5+ years managing a team of 8+ Senior Customer Success Managers/Account Managers, Project Managers or Program Managers. - 6+ years professional experience within Customer Success Management, Account Management, Sales, Vendor Management, Business Development, E-Commerce, Retail, Consulting, Business-to-Business (B2B), Sales Operations or Shared Service...

  • Sr. Customer Success Manager, Strategic Account

    hace 4 semanas

    San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Bachelor’s degree - 4+ years professional experience with a focus in relationship management and negotiation skills - Experience using analytical, sales, and productivity tools including Oracle Business Intelligence, Salesforce, Microsoft Office Suites, Microsoft OneNote, and Microsoft SharePoint. - Strong organizational skills including prioritizing,...

  • Manager, Technical Customer Support

    hace 4 semanas

    San José, Costa Rica Palo Alto Networks A tiempo completo

    Company Description**Our Mission**At Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.We have the vision of a world where each day is safer and more secure than the one before.These aren't easy goals to accomplish - but we're not here for easy.We're here for...

  • Customer Success Account Manager

    hace 3 semanas

    San José, San José, Costa Rica Microsoft A tiempo completo

    The **Sr.Customer Success Account Manager,** will be part of our **Customer Success** organization.Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings.To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers...

  • Manager, Support Account Manager

    hace 2 semanas

    San José, Costa Rica Palo Alto Networks A tiempo completo

    Company Description **Our Mission** At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish - but we’re not here for easy. We’re...

  • Manager, Support Account Manager

    hace 1 semana

    San José, Costa Rica Palo Alto Networks A tiempo completo

    Company Description **Our Mission** At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish - but we’re not here for easy. We’re...

  • Manager, Support Account Manager

    hace 2 semanas

    San José, San José, Costa Rica Palo Alto Networks A tiempo completo

    Company Description**Our Mission**At Palo Alto Networks everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.We have the vision of a world where each day is safer and more secure than the one before.These aren't easy goals to accomplish - but we're not here for easy.We're here for better.We...

  • Manager, Support Account Manager

    hace 1 semana

    San José, San José, Costa Rica Palo Alto Networks A tiempo completo

    Company Description**Our Mission**At Palo Alto Networks everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.We have the vision of a world where each day is safer and more secure than the one before.These aren't easy goals to accomplish - but we're not here for easy.We're here for better.We...

  • Customer Success Manager, Strategic Account Services

    hace 3 semanas

    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    ***NOT A PEOPLE MANAGER, THIS IS AN INDIVIDUAL CONTRIBUTOR ROLE*** The Strategic Account Services (SAS) organization is seeking a Customer Success Manager for our Time Bound Account Management team (TBAM) to shape the future of the program.The Customer Success Manager drives business growth for some of the most influential Sellers on the Amazon Store,...

  • Customer Support Representative

    hace 3 semanas

    San Francisco, Heredia, Costa Rica Procore Technologies A tiempo completo

    Job Description What if you could use your people skills to support a product that impacts how communities' hospitals, homes, sports stadiums, and schools worldwide are built?  Construction impacts the lives of nearly everyone in the world, yet it's also one of the world's least digitized and least-served industries.That's why we're looking for a talented...

  • Customer Delivery Manager

    hace 2 semanas

    San José, Costa Rica Catalina Marketing A tiempo completo

    **Our Team** As the crucial link between Catalina’s internally-facing production teams in Catalina’s Customer Delivery organization and externally-facing Customer Success team in the Sales organization, the Delivery Assurance team builds strong customer relationships through our commitment to flawless campaign execution each time, every time. We work...

  • Manager, Technical Support- Remote

    hace 4 semanas

    San José, Costa Rica SonicWall A tiempo completo

    Ready to do your part in the world of Cybersecurity? SonicWall is a leader in cybersecurity and networking solutions that put our partners at the heart of our innovation to ensure ease of doing business in a world full of opportunities. With more than a 30-year history, we embrace an outside-in approach, listening and learning from our partners and customers...

  • Support Product Manager

    hace 3 semanas

    San José, Costa Rica Cloudera A tiempo completo

    Job Description: We are looking for an experienced, dedicated, detail-oriented Product Manager who is passionate about helping drive the success of our internal technical customer support tools. You will join a dynamic and fast-paced environment and work with cross-functional teams to design, build and roll-out internal products that deliver the company’s...