Team Manager, Prime Video Compliance, Vcc, Vpp, Pvco

hace 6 días


San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

The Prime Video, Compliance, Trust and Safety team ensures that Prime Video is a place for viewers, and creators around the world to belong, create, and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or enforcing worldwide policy, the Compliance team is on the front lines of enhancing the PV experience and protecting free speech in our ever-evolving digital world.

As a compliance manager, you are responsible for working with a global team of catalog associates, policy, program, engineering, legal and other teams to prevent violating content from appearing on the Prime Video platform. Your team of associates will evaluate abuse trends and quality, and develop workflows and processes that maintain our quality/ community guidelines. Your teams will review decisions about the appropriateness of different content, including considerations of cultural and political sensitivities. This role will require on call work on weekends on a rotational basis.

To be successful in this role you’ll need to be well organized, assisting multiple catalog associates with different issues at any one time. Technically savvy with an interest in content moderation/data labeling, your verbal and written communication skills should be excellent, being able to clearly explain issues and the paths to resolution quickly and succinctly to the catalog associates. Your commitment to the success of our VCC org should be strong and you should have a proven record of exceeding on input/output goals.

Key job responsibilities
- Manage a team on tasks associated to content moderation and data labeling.
- Provide end to end support for optimization of team work tasks.
- Lead and provide tools to the team to deliver on operational goals.
- Ensure removal of any roadblocks that hinder goal achievement with mínimal supervision.
- Work with the team to build business reviews, share it within other VCC teams, peers and management on a regular basis.
- Proactively gather, analyze, and share data with management to influence business decisions.
- Work with the team to identify and implement solutions and pilots to drive process efficiencies & business goals.
- Coach & develop the team on content moderation, DL & management.
- Ensure usage & update of CRM internal tools to capture all interactions.
- Work closely with tech teams to get all internal tool related issues escalated and resolved.
- Exhibit & drive a culture of putting customer first.
- Ensure timely response to all escalations.
- Support the team in maintaining a repository of all work done for customers within their team highlights wins and shares gaps in support with solutions with respective individuals.
- Excellent communication and negotiation skills with the ability to face external and internal partners in a professional and mature manner, and strong ability to handle objections. - Experience in data analysis, either professional experience or through your education. - Ability to thrive in a dynamic and ambiguous environment. - Experience in content moderation, data labeling, e-commerce. - Willingness to work in a fast-paced, challenging environment. - Passionate about video content, online streaming platforms, online business, e-commerce.



  • San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    +1 years' of experience in investigations, risk management, incident or crisis management. - 1+ years’ leadership experience including data analysis, change management team building and leading with and without authority. - Excellent communication and negotiation skills with the ability to face external and internal partners in a professional and mature...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    A completed Bachelor's Degree from an accredited university.- Work experience of 5+ years with 2years + experience in handling team experience including data analysis, change management, and Compliance and/or Risk Management.- Experience in handling quality operations for content moderation, data labeling, e-commerce.- Strong proficiency in Microsoft Word,...


  • San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    A completed Bachelor’s Degree from an accredited university. - Work experience of 5+ years with 2years + experience in handling team experience including data analysis, change management, and Compliance and/or Risk Management. - Experience in handling quality operations for content moderation, data labeling, e-commerce. - Strong proficiency in Microsoft...


  • San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Bachelor's degree or equivalent working experience; 5+ years of experience managing operations and using data and metrics to design strategies, identify and implement improvements; 5+ years of experience managing teams of 100+ employees; 5+ years of experience working cross-functionally and cross-regions and international countries. English language...


  • San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Over 18+ old with Costa Rica national ID or permanent resident ID (Dimex) - High School Bachelor's Degree - English B2 proficiency (Read, Write & Speak) - High attention to detail - Avid fan of movies and tv series - Technical Requirements: - A minimum of 10 mbps download and 2 mbps upload speed from a reliable internet provider - Must be directly connected...


  • San José, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo

    Experience with Excel - Experience with Excel - Over 18+ old with national ID or permanent resident ID (Dimex). (Costa Rica) - High school degree and bachelor's degree or work experience in investigations, risk, incident or crisis analysis. - English proficiency (Read, Write & Speak). - High attention to detail. - Avid fan of movies and tv series. -...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Over 18+ old with Costa Rica national ID or permanent resident ID (Dimex)- High School Bachelor's Degree- English B2 proficiency (Read, Write & Speak)- High attention to detail- Avid fan of movies and tv series- Technical Requirements:- A minimum of 10 mbps download and 2 mbps upload speed from a reliable internet provider- Must be directly connected to...


  • San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Over 18+ old with national ID or permanent resident ID (Dimex).(Costa Rica)- High School Bachelor's Degree or work experience in investigations, risk, incident or crisis analysis.- English and Spanish proficiency (Read, Write & Speak).- High attention to detail.- Avid fan of movies and tv series.- Technical Requirements- A minimum of 10 mbps download and 2...


  • San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Over 18+ old with national ID or permanent resident ID (Dimex).(Costa Rica)- High school degree and bachelor's degree or work experience in investigations, risk, incident or crisis analysis.- English and (insert language) proficiency (Read, Write & Speak).- High attention to detail.- Avid fan of movies and tv series.- Technical Requirements- A minimum of 10...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Over 18+ old with Costa Rica national ID or permanent resident ID (Dimex)- High School Bachelor's Degree- English B2 proficiency (Read, Write & Speak)- High attention to detail- Avid fan of movies and tv series- Technical Requirements:- A minimum of 10 mbps download and 2 mbps upload speed from a reliable internet provider- Must be directly connected to...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completo

    Experience with Excel- Experience with Excel- Over 18+ old with national ID or permanent resident ID (Dimex).(Costa Rica)- High school degree and bachelor's degree or work experience in investigations, risk, incident or crisis analysis.- English proficiency (Read, Write & Speak).- High attention to detail.- Avid fan of movies and tv series.- Technical...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    3+ years of creative services experience- Experience working with multiple stakeholders- Experience working at or with a creative or advertising agency, network, streaming service, or studio- Understanding of the workflow within a marketing, production, or creative department or company- Working knowledge of metadata creation, management & remediation best...


  • San José, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo

    Experience with Excel - Over 18+ old with national ID or permanent resident ID (Dimex). (Costa Rica) - High school degree and bachelor's degree or work experience in investigations, risk, incident or crisis analysis. - English proficiency (Read, Write & Speak). - Third Language proficiency (Read, Write & Speak). - Any of the following: Portuguese, Italian,...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Prime Video is changing the way people watch movies and TV shows, with millions of titles available on-demand on Kindle, Fire TV, mobile devices, game consoles, Internet-connected TVs, and Blu-ray players.Are you excited about launching content on Prime Video and holding key impact on helping our business scale?We are seeking an innovative and analytical...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completo

    Experience with Excel- Over 18+ old with national ID or permanent resident ID (Dimex).(Costa Rica)- High school degree and bachelor's degree or work experience in investigations, risk, incident or crisis analysis.- English proficiency (Read, Write & Speak).- Third Language proficiency (Read, Write & Speak).- Any of the following: Portuguese, Italian, German,...


  • San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    3+ years of program or project management experience, managing and tackling multiple complex content projects simultaneously - you will be expected to work on content projects, team-level goals and initiatives, and ad-hoc tasks simultaneously; - Technical writing and proofreading experience, with good verbal and written communication skills; - Experience...


  • San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Bachelor's degree or equivalent post-secondary degree (B-Tech Preferred), or equivalent experience; - 1+ years of program or project management experience; - Excellent English written and verbal communication skills; - Knowledge of SQL and Advanced Excel (Array and Statistical formulas); - Experience using data to influence business decisions. Come build...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Prime Video is changing the way people watch movies and TV shows, with millions of titles available on-demand on Kindle, Fire TV, mobile devices, game consoles, Internet-connected TVs, and Blu-ray players.Prime Video Trust & Safety programs aim to enable a globally trusted customer experience by ensuring that Prime Video (PV) provides content customers love...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Amazon Support Services Costa Rica Srl is seeking an experienced Prime Video Operations Associate to join our team in San Jose.The primary responsibility of this role is to support the operations of the video catalog by performing various tasks related to content quality under general supervision. Tasks may include checking and/or fixing metadata, performing...


  • San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Bachelor's degree or equivalent post-secondary degree (B-Tech Preferred), or equivalent experience; - Experience in Implementation of Quality Management System (QMS); - Excellent English written and verbal communication skills; - Experience in or demonstrated ability to coach people/teams without formal responsibility and interacting and building rapport...