Prime Video Catalog Specialist, Prime Video

hace 5 meses


San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

Over 18+ old with Costa Rica national ID or permanent resident ID (Dimex)
- High School Bachelor's Degree
- English B2 proficiency (Read, Write & Speak)
- High attention to detail
- Avid fan of movies and tv series
- Technical Requirements:

- A minimum of 10 mbps download and 2 mbps upload speed from a reliable internet provider
- Must be directly connected to router/modem via Ethernet cable. Cannot use a wireless connection.

Prime Video is changing the way people watch movies and TV shows, with millions of titles available on-demand on Kindle, Fire TV, mobile devices, game consoles, Internet-connected TVs, and Blu-ray players. Prime Video Trust & Safety programs aim to enable a globally trusted customer experience by ensuring that Prime Video (PV) provides content customers love and trust and accurate, meaningful and complete information to empowering customers to make informed viewing choices for themselves and their children.

Key job responsibilities
- Manage day-to-day Prime Video Trust & Safety Operations through content review and data labeling activities.
- Influence & execute the compliance strategy and drive the operations roadmap with cross-functional teams and drive continuous improvement.
- Gather, analyze and utilize relevant data to develop ways to improve the overall PV user experience.
- Research and stay up to date on key trends and suspicious patterns across policy areas.
- Participate in content calibrations.
- Review of controversial, sometimes offensive video content in line with PV’s community guidelines.
- Participate in on-call emergency escalation rotation as well as after-hours and weekend duty when necessary.

**Please note that in this role you will be exposed to sensitive, graphic content.**

A day in the life
As a Trust & Safety Specialist, you are responsible for working with a global team of Policy, Program, Engineering, Legal and other teams to prevent violating content from appearing on PV and ensuring customers can make informed viewing decisions by accurately assessing maturity ratings. With cutting edge tools and technology, you evaluate abuse trends and quality, and develop workflows and processes that maintain our quality / community guidelines. You review decisions about the appropriateness of different content, including considerations of cultural and political sensitivities.

This role may require on-call and weekend support on a rotational basis.

About the team
Whether understanding and solving their online content concerns, navigating within global legal frameworks, or enforcing worldwide policy, the Prime Video Trust & Safety team is on the front lines of enhancing the PV experience and protecting free speech in our ever-evolving digital world.

The team you will be joining is based in Calle Blancos, San Jose.

San Jose, CRI
- Avid fan of movies and tv series
- Work experience in investigations, risk, incident or crisis analysis.
- Comfortable working in an ambiguous and fast paced environment.
- Experience in content policy, anti-abuse, and reviewing online content.
- Experience identifying abuse trends or working in news or policy with passion for international issues, including freedom of expression, online controversial content, misinformation etc.
- Experience with SQL and spreadsheets a plus.
- Ability to critically evaluate and analyze large datasets.
- Self-starter, intellectually curious and creative individual comfortable operating in ambiguity.
- Experience working with global teams.
- Excellent communication skills, open, collaborative and proven team player.
- Strategic thinker with strong analytical and creative problem-solving skills.



  • San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Over 18+ old with Costa Rica national ID or permanent resident ID (Dimex) - High School Bachelor's Degree - English B2 proficiency (Read, Write & Speak) - High attention to detail - Avid fan of movies and tv series - Technical Requirements: - A minimum of 10 mbps download and 2 mbps upload speed from a reliable internet provider - Must be directly connected...


  • San José, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo

    Experience with Excel - Experience with Excel - Over 18+ old with national ID or permanent resident ID (Dimex). (Costa Rica) - High school degree and bachelor's degree or work experience in investigations, risk, incident or crisis analysis. - English proficiency (Read, Write & Speak). - High attention to detail. - Avid fan of movies and tv series. -...


  • San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Over 18+ old with national ID or permanent resident ID (Dimex). (Costa Rica) - High School Bachelor's Degree or work experience in investigations, risk, incident or crisis analysis. - English and Spanish proficiency (Read, Write & Speak). - High attention to detail. - Avid fan of movies and tv series. - Technical Requirements - A minimum of 10 mbps download...


  • San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Over 18+ old with national ID or permanent resident ID (Dimex). (Costa Rica) - High school degree and bachelor's degree or work experience in investigations, risk, incident or crisis analysis. - English and [insert language] proficiency (Read, Write & Speak). - High attention to detail. - Avid fan of movies and tv series. - Technical Requirements - A minimum...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job SummaryThe Content Quality Specialist for Amazon Prime Video will be responsible for performing a variety of tasks related to content quality for the video catalog. This includes checking and fixing metadata, performing quality checks on content, validating image quality, and ensuring a good user experience for content viewing on TV.Key...


  • San José, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo

    Experience with Excel - Over 18+ old with national ID or permanent resident ID (Dimex). (Costa Rica) - High school degree and bachelor's degree or work experience in investigations, risk, incident or crisis analysis. - English proficiency (Read, Write & Speak). - Third Language proficiency (Read, Write & Speak). - Any of the following: Portuguese, Italian,...


  • San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    1+ years of previous experience in an English contact center environment. - Advanced knowledge of MS Office Excel package. - Demonstrated strong analytical and logical skills. - Strong verbal and written communication skills. - Proven ability on internal and external stakeholder management. - Proven ability to work under pressure. The primary responsibility...


  • San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Bachelor's degree or equivalent post-secondary degree (B-Tech Preferred), or equivalent experience; - 1+ years of program or project management experience; - Excellent English written and verbal communication skills; - Knowledge of SQL and Advanced Excel (Array and Statistical formulas); - Experience using data to influence business decisions. Come build...


  • San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Bachelor's degree or equivalent post-secondary degree (B-Tech Preferred), or equivalent experience; - Experience in Implementation of Quality Management System (QMS); - Excellent English written and verbal communication skills; - Experience in or demonstrated ability to coach people/teams without formal responsibility and interacting and building rapport...


  • San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Bachelor's degree - Experience with Excel - 1+ years of previous experience in an English contact center environment. - Demonstrated strong analytical and logical skills. - Strong verbal and written communication skills. - Proven ability on internal and external stakeholder management. - Proven ability to work under pressure The primary responsibility of...

  • Prime Video Trust

    hace 3 semanas


    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job Summary: We are seeking a skilled Prime Video Trust & Safety Specialist to join our team in Calle Blancos, San Jose. As a key member of our Trust & Safety Operations team, you will play a critical role in ensuring the Prime Video customer experience is globally trusted and accurate.About the Role: As a Prime Video Trust & Safety Specialist, you will be...

  • Prime Video Trust

    hace 4 semanas


    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job SummaryAmazon Support Services Costa Rica Srl is seeking a highly skilled Prime Video Trust & Safety Specialist to join our team. As a key member of our Trust & Safety team, you will be responsible for working with a global team of Policy, Program, Engineering, Legal and other teams to prevent violating content from appearing on Prime Video and ensuring...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job Summary: We are seeking a highly skilled Compliance Manager to join our Prime Video team. The ideal candidate will have experience in investigations, risk management, and incident or crisis management, as well as leadership experience and excellent communication and negotiation skills.Key Responsibilities: As a Compliance Manager, you will be responsible...

  • Prime Video Trust

    hace 4 semanas


    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job SummaryWe are seeking a highly skilled Trust & Safety Specialist to join our team at Amazon Support Services Costa Rica Srl. As a Trust & Safety Specialist, you will be responsible for working with a global team to prevent violating content from appearing on Prime Video and ensuring customers can make informed viewing decisions.Key ResponsibilitiesManage...


  • San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Come build the future of entertainment with us. Are you interested in shaping the future of movies and television? Do you want to define the next generation of how and what Amazon customers are watching?Prime Video Digi-Flex Operations is a team that relentlessly works with partners and is responsible for ingesting content using both partner facing and...


  • San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Experience with Excel - Experience with Excel - 1+ years of previous experience in an English contact center environment. - Demonstrated strong analytical and logical skills. - Strong verbal and written communication skills. - Proven ability on internal and external stakeholder management. - Proven ability to work under pressure The primary responsibility...

  • Policy Risk Specialist

    hace 5 meses


    San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Bachelor's degree or 2+ years of experience working in relevant industries such as law, risk management, investigations, project or program management. - Fluency in Spanish, English, and French. - Proven ability to exercise judgment when policies are not well defined. - High level of integrity and discretion to handle confidential information. - Demonstrated...

  • Policy Risk Specialist

    hace 5 meses


    San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Bachelor's degree or 2+ years of experience working in relevant industries such as law, risk management, investigations, project or program management. - Fluency in Spanish, English, and German. - Proven ability to exercise judgment when policies are not well defined. - High level of integrity and discretion to handle confidential information. - Demonstrated...

  • Policy Risk Specialist

    hace 6 meses


    San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Bachelor's degree or 2+ years of experience working in relevant industries such as law, risk management, investigations, project or program management. - Fluency in Spanish, English, and Italian. - Proven ability to exercise judgment when policies are not well defined. - High level of integrity and discretion to handle confidential information. -...


  • San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    +1 years' of experience in investigations, risk management, incident or crisis management. - 1+ years’ leadership experience including data analysis, change management team building and leading with and without authority. - Excellent communication and negotiation skills with the ability to face external and internal partners in a professional and mature...