Dispatch Admin- Customer Service Representative
hace 7 meses
CSR Job Description:
Position: Customer Service Representative (CSR)
**Schedule: Enjoy the flexibility of a second shift from 1 PM to 10 PM, one-hour lunch break**
Are you a proactive problem-solver with excellent communication skills? We are seeking a Customer Service Representative to join our dynamic team. As a CSR, you will play a pivotal role in ensuring smooth operations and exceptional service delivery.
**Responsibilities**:
**Dispatch**:
- Take charge of work order entry, ensuring accurate and timely processing.
- Manage payroll for our dedicated long-haul drivers, ensuring they are compensated fairly.
- Address driver detention efficiently to minimize delays and enhance driver satisfaction.
- Verify Proof of Delivery (PODs) and handle any additional documentation or hazmat requirements for next-day deliveries.
- Generate insightful reports to monitor performance and drive improvements.
- Maintain open lines of communication with our valued drivers, providing assistance and support whenever needed.
- Step up and provide coverage during peak periods or when additional support is required.
**Maintenance and Repair (M&R) Duties**:
- Be the go-to person for setting up road service for drivers, ensuring their vehicles are up and running promptly.
- Collaborate closely with our yard department, Fix It Fred, and Velcas, to address repairs both in the yard and nearby.
- Stay on top of repair notifications via chats, swiftly scheduling and coordinating repairs.
**Safety Duties**:
- Support drivers with our advanced Motive System, offering guidance on Hours of Service, Federal Regulations, and troubleshooting ELD and Motive system issues.
- Proactively identify and rectify errors on driver logs, ensuring compliance and accuracy.
- Provide clear directions and guidance to drivers during accident procedures, demonstrating our commitment to safety.
- Uphold roadside inspection procedures, ensuring our drivers are well-prepared and compliant.
- Foster effective communication and collaboration with drivers and safety team members, contributing to a positive and safety-focused work environment.
**Requirements**:
- Showcase your exceptional organizational and multitasking skills, demonstrating your ability to handle multiple priorities.
- Utilize your excellent communication and interpersonal abilities to build rapport with drivers and internal stakeholders.
- Leverage your knowledge of transportation industry regulations and procedures to ensure compliance and best practices.
- Demonstrate proficiency in using computer systems and software, enhancing your efficiency and productivity.
- Thrive in a fast-paced environment, showcasing your ability to work independently and handle high-pressure situations.
- Previous experience in dispatch or customer service roles is preferred, allowing you to hit the ground running.
Tipo de puesto: Tiempo completo
Salario: ₡680 000,00 al mes
-
Package Dispatch Supervisor
hace 3 semanas
San José, Costa Rica UNITED PARCEL SERVICE A tiempo completoExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...
-
Customer Service Representative
hace 1 semana
San Francisco, Heredia, Costa Rica Object Technology Solution A tiempo completo**Customer Service Representative**We are seeking a highly skilled Customer Service Representative to join our team at Object Technology Solutions, Inc. This role involves providing exceptional customer service through phone interactions, responding to customer inquiries, and resolving issues in a timely and professional manner.Key Responsibilities:- Respond...
-
Customer Service Representative
hace 3 semanas
San José, Costa Rica Talent2Win A tiempo completo**customer service representative**:**Talent2Win** San José San José experiência 0 años Telecomunicaciones indefinido jornada completa salario no especificado publicado hace 3 horas ¡BUSCAMOS TALENTO COMO TÚ! Empleocostarica #OportunidadEmpleo Si tienes bachillerato comprobable y Nível de inglés (avanzado) esta es tu oportunidad. Ingresa al...
-
Customer Service Representative
hace 1 hora
San Francisco, Costa Rica Cognizant Technology Solutions A tiempo completoWe are hiring Senior Customer Service Representatives to manage customer queries and complaints. **Customer Service Representative Responsibilities**: Maintaining a positive, empathetic and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging...
-
Customer Service Representative
hace 3 meses
San Francisco, Heredia, Costa Rica Moody'S A tiempo completoCustomer Service Representative RoleWe are seeking a customer-focused individual to join our team as a Customer Service Representative. The successful candidate will be responsible for providing exceptional customer service, responding to inquiries, and resolving issues in a timely and professional manner.Key Responsibilities:Respond to customer inquiries...
-
Customer Service Representative
hace 1 mes
San Francisco, Heredia, Costa Rica Jll A tiempo completoJob DescriptionWe are seeking a skilled Customer Service Representative to join our team at JLL. In this role, you will be responsible for developing and implementing a best-in-class customer service program.Key ResponsibilitiesProvide exceptional customer support by working closely with clients and employees to resolve issues and improve the overall...
-
Customer Service Representative
hace 7 meses
Ubicación San José, San José, Costa Rica Junior Recruiter A tiempo completoRequisitos: We are looking for hundreds of Customer Service Representatives. Evolving the BPO services and helping with our clients´ needs to a whole new level. The opening requires a conversational level of English. Actividades a realizar: The customer service representative (CSR) will provide call servicing and support functions to United States-based...
-
Customer Service Representative
hace 2 meses
San Antonio, Belén, Costa Rica Bill Gosling Outsourcing A tiempo completo $900 al mesJob OverviewWe are seeking a highly skilled Customer Service Representative to join our team at Bill Gosling Outsourcing. As a key member of our customer service department, you will be responsible for delivering exceptional customer experiences and resolving inquiries efficiently.
-
Customer Service Representative
hace 2 meses
San Antonio, Belén, Costa Rica Bill Gosling Outsourcing A tiempo completo $900 al mesJob OverviewWe are seeking a highly skilled Customer Service Representative to join our team at Bill Gosling Outsourcing. As a key member of our customer service department, you will be responsible for delivering exceptional customer experiences and resolving inquiries efficiently.
-
Customer Service Representative
hace 6 días
San José, San José, Costa Rica Ace Homes Tn Llc A tiempo completoJob OverviewAce Homes Tn LLC is seeking a motivated and skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for interacting with customers and providing them with exceptional service.ResponsibilitiesPhone Communication: Handle incoming calls from customers, respond to their inquiries, and...
-
Customer Service Representative
hace 4 días
San José, Costa Rica Go2 A tiempo completoWe are looking for passionate people with strong English speaking and writing skills. In your initial interviews, there will be an emphasis on the Customer Service Representative role. - Will do data entry tasks such as support ticketing and order fulfillment, etc **Requirements/Skills**: - Updated resume with employment dates (Months and Years) -...
-
Customer Service Representative
hace 3 semanas
San Francisco, Heredia, Costa Rica Torran Talent A tiempo completoCustomer Service RepresentativeTorran Talent is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, resolving their inquiries and issues in a timely and professional manner.The ideal candidate will have excellent...
-
Customer Service Representative
hace 2 meses
San Francisco, Heredia, Costa Rica British American Tobacco A tiempo completoJoin Our Team as a Customer Service Representative!The ideal candidate will have at least 1 year of contact center experience, with a strong background in customer service and a proven track record of resolving complex issues.Key Responsibilities:Handle inbound calls and tickets from clients and sales representativesAssist retailers with inquiries related to...
-
Customer Service Representative
hace 3 meses
San Francisco, Heredia, Costa Rica Experian A tiempo completoCustomer Service Representative Role OverviewExperian is a global tech company and leader in data and analytics. We're seeking a skilled Customer Service Representative to join our team and provide exceptional customer experience.Key Responsibilities:Deliver outstanding customer service through active listening and strong communication skills.Provide...
-
Customer Service Representative
hace 2 meses
San José, San José, Costa Rica Scalesource A tiempo completo**Job Title: Customer Service Representative****Job Summary:**We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for building strong relationships with our clients, providing outstanding customer service, and driving sales growth.**Key...
-
Customer Service Representative
hace 3 meses
San José, San José, Costa Rica Emerson A tiempo completo**Role Summary**We are seeking a skilled Customer Service Representative to join our team at Emerson. In this role, you will be responsible for providing exceptional customer service to our global customers, ensuring timely and accurate information is shared.**Key Responsibilities**- Provide customer service support for pricing, availability, and delivery...
-
Customer Service Representative
hace 7 meses
San José, Costa Rica Infotree Global A tiempo completoWe are hiring! Customer Service Representative What do you need? - High School or **9th grade completed**: - At least **8 months of experience **in the call center industry - **Advanced English Level**: - Ability to **work on site **in Santa Ana - Schedule Tuesday to Saturday from 7**:00 am to 4:00 pm** **Salary**: ₡500,000.00 - ₡600,000.00 per...
-
Multilingual Customer Service Representative
hace 3 semanas
San José, San José, Costa Rica Iceberg Health Injury A tiempo completoCompany Overview: Iceberg Health Injury is a leading provider of exceptional patient care and customer service.">About the Role: We are seeking an experienced Multilingual Customer Service Representative to join our team. As a key member of our sales team, you will be responsible for interacting with current and potential patients, providing them with...
-
Customer Service Representative
hace 4 semanas
San José, San José, Costa Rica Marriott International, Inc A tiempo completoWe are looking for a skilled Customer Service Representative to join our team at Courtyard San Jose Escazu.This is a full-time position with a competitive salary of approximately $35,000 per year, depending on experience.The ideal candidate will have excellent communication and problem-solving skills, as well as the ability to work in a fast-paced...
-
Customer Service Representative
hace 2 semanas
San José, Costa Rica STT Group A tiempo completoResponsibilities: - Manage large amounts of incoming calls - Generate sales leads - Identify and assess customers' needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive communication - Provide accurate, valid and complete information by using the right methods/tools - Handle...