Dispatch Admin- Customer Service Representative

hace 4 semanas


San José, Costa Rica BMNS A tiempo completo

CSR Job Description:
Position: Customer Service Representative (CSR)

**Schedule: Enjoy the flexibility of a second shift from 1 PM to 10 PM, one-hour lunch break**

Are you a proactive problem-solver with excellent communication skills? We are seeking a Customer Service Representative to join our dynamic team. As a CSR, you will play a pivotal role in ensuring smooth operations and exceptional service delivery.

**Responsibilities**:
**Dispatch**:

- Take charge of work order entry, ensuring accurate and timely processing.
- Manage payroll for our dedicated long-haul drivers, ensuring they are compensated fairly.
- Address driver detention efficiently to minimize delays and enhance driver satisfaction.
- Verify Proof of Delivery (PODs) and handle any additional documentation or hazmat requirements for next-day deliveries.
- Generate insightful reports to monitor performance and drive improvements.
- Maintain open lines of communication with our valued drivers, providing assistance and support whenever needed.
- Step up and provide coverage during peak periods or when additional support is required.

**Maintenance and Repair (M&R) Duties**:

- Be the go-to person for setting up road service for drivers, ensuring their vehicles are up and running promptly.
- Collaborate closely with our yard department, Fix It Fred, and Velcas, to address repairs both in the yard and nearby.
- Stay on top of repair notifications via chats, swiftly scheduling and coordinating repairs.

**Safety Duties**:

- Support drivers with our advanced Motive System, offering guidance on Hours of Service, Federal Regulations, and troubleshooting ELD and Motive system issues.
- Proactively identify and rectify errors on driver logs, ensuring compliance and accuracy.
- Provide clear directions and guidance to drivers during accident procedures, demonstrating our commitment to safety.
- Uphold roadside inspection procedures, ensuring our drivers are well-prepared and compliant.
- Foster effective communication and collaboration with drivers and safety team members, contributing to a positive and safety-focused work environment.

**Requirements**:

- Showcase your exceptional organizational and multitasking skills, demonstrating your ability to handle multiple priorities.
- Utilize your excellent communication and interpersonal abilities to build rapport with drivers and internal stakeholders.
- Leverage your knowledge of transportation industry regulations and procedures to ensure compliance and best practices.
- Demonstrate proficiency in using computer systems and software, enhancing your efficiency and productivity.
- Thrive in a fast-paced environment, showcasing your ability to work independently and handle high-pressure situations.
- Previous experience in dispatch or customer service roles is preferred, allowing you to hit the ground running.

Tipo de puesto: Tiempo completo

Salario: ₡680 000,00 al mes



  • Ubicación San José, San José, Costa Rica Junior Recruiter A tiempo completo

    Requisitos: We are looking for hundreds of Customer Service Representatives. Evolving the BPO services and helping with our clients´ needs to a whole new level. The opening requires a conversational level of English. Actividades a realizar: The customer service representative (CSR) will provide call servicing and support functions to United States-based...


  • San José, Costa Rica Go2 A tiempo completo

    We are looking for passionate people with strong English speaking and writing skills. In your initial interviews, there will be an emphasis on the Customer Service Representative role. - Will do data entry tasks such as support ticketing and order fulfillment, etc **Requirements/Skills**: - Updated resume with employment dates (Months and Years) -...


  • San José, Costa Rica E2E TECHNOLOGY SOLUTIONS A tiempo completo

    **Customer Service Representative **Vacante Fresca****: E2E TECHNOLOGY SOLUTIONS **Publicado el**: 25-01-2024, por E2E TECHNOLOGY SOLUTIONS. **Descripción de la Empresa**: Servicios. ACERCA DE LA VACANTE Funciones del Puesto Realizar seguimiento de ordenes de inicio a fin Requisitos del Puesto 1 año de experiência en Custumer Service Nível de...


  • San José, Costa Rica OnProcess Technology A tiempo completo

    We're on a bit of a mission at OnProcess, part of Accenture. We are helping the world's service supply chains get a whole lot better. Why? Because we believe that great customer service is a necessity, digital innovation is a game-changer and a new approach towards the "circular" supply chain will drive dramatic sustainability benefits to the world - and we...


  • San José, Costa Rica Infotree Global A tiempo completo

    We are hiring! Customer Service Representative What do you need? - High School or **9th grade completed**: - At least **8 months of experience **in the call center industry - **Advanced English Level**: - Ability to **work on site **in Santa Ana - Schedule Tuesday to Saturday from 7**:00 am to 4:00 pm** **Salary**: ₡500,000.00 - ₡600,000.00 per...


  • San Francisco, Heredia, Costa Rica Movate A tiempo completo

    We are currently seeking experienced Customer service Representatives to join our dynamic team. If you have a minimum of 6 months of experience in call centers and possess excellent communication and problem-solving skills, this opportunity is for you. As a Customer service Representative, you will play a crucial role in providing exceptional customer...


  • San José, Costa Rica Worldwide Recruiter A tiempo completo

    We are looking for hundreds of customer service representatives. “Evolving the BPO services and helping with our clients´ needs to a whole new level. ” Compensation: USD 3 - 5/hour. + Holiday pay (up to 2x pay rate). Location: Remote (for Costa Rica, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Argentina, Bolivia, Brazil, Chile,...


  • San José, Costa Rica Sofvio A tiempo completo

    We are looking for hundreds of **Customer service representatives.** “Evolving the BPO services and helping with our clients´ needs to a whole new level. ” Compensation**:USD 3 - 5/hour.** + Holiday pay (up to 2x pay rate). Location**:Remote (for Costa Rica, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Argentina, Bolivia, Brazil,...


  • San José, Costa Rica Independent Recruiter A tiempo completo

    We are looking for hundreds of **customer service representatives**. “Evolving the BPO services and helping with our clients´ needs to a whole new level. Compensation**:USD 3 - 5/hour.** + Holiday pay (up to 2x pay rate). Location**:Remote (for Costa Rica, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Argentina, Bolivia, Brazil, Chile,...


  • San José, San José, Costa Rica E2E TECHNOLOGY SOLUTIONS A tiempo completo

    Customer Service Representative Vacante Fresca:E2E TECHNOLOGY SOLUTIONSPublicado el: ,por E2E TECHNOLOGY SOLUTIONS.Descripción de la Empresa: Servicios.ACERCA DE LA VACANTEFunciones del PuestoRealizar seguimiento de ordenes de inicio a finRequisitos del Puesto1 año de experiência en Custumer ServiceNível de ingles B2-C1OTROS DETALLESArea del...


  • San Francisco, Costa Rica Valor Global Information Technologies CR A tiempo completo

    We are an equal employment opportunity employer and we're currently hiring Bilingual Customer Service Representatives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status or any other characteristic protected by law. DESCRIPTION - Summary: The Customer Service...


  • San José, Costa Rica Emerson A tiempo completo

    **Duties and Responsibilities** Responsible in providing customer service regarding pricing, availability and delivery, order placement and inquiries, order maintenance (add, cancel, approve, routing options, changes, and general product inquiry to TESCOM AGI. Ensures information given to customers is timely and accurate. The representative is also expected...


  • San José, Costa Rica Emerson A tiempo completo

    **Duties and Responsibilities** Responsible in providing customer service regarding pricing, availability and delivery, order placement and inquiries, order maintenance (add, cancel, approve, routing options, changes, and general product inquiry to ASCO Numatics and Aventics. Ensures information given to customers is timely and accurate. The representative...


  • San José, Costa Rica Object Technology Solution A tiempo completo

    **About us**: OTSI is a leading global technology company offering solutions, consulting, and managed services for businesses worldwide since 1999. OTSI serves clients from its 15 offices across 6 countries around the globe with a “Follow-the-Sun” model. Headquartered in Overland Park, Kansas, we have a strong presence in North America, Central America,...


  • San José, San José, Costa Rica Sofvio A tiempo completo

    We are looking for hundreds of Customer service representatives."Evolving the BPO services and helping with our clients ́ needs to a whole new level. "Compensation:USD - 5/hour. Holiday pay (up to 2x pay rate).Location:Remote (for Costa Rica, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador,...


  • San José, Costa Rica OOCL USA Inc A tiempo completo

    **Customer Service Representative - Escazu, Costa Rica.** The International Customer Service Representative is accountable for supply chain management of North America based customers. As the international service representative, you will provide day-to-day back office support for all North American operations. You will ensure global first-class customer...


  • San José, Costa Rica Hultec Group A tiempo completo

    **Position Title**:Customer Service **Classification**:Exempt **Status**:Regular Full-time **Location**: San Jose, Costa Rica (Terramix, S.A. ) **On-Site** **COMPANY OVERVIEW** Hultec is a global organization with products sold in over 100 countries, a leading designer, manufacturer and distributor of gaskets, pipe sealing solutions and other rubber...

  • Dispatch Coordinator

    hace 3 semanas


    San Francisco, Heredia, Costa Rica JLL A tiempo completo

    JLL supports the Whole You, personally and professionally.The Dispatch Coordinator will be an integral part of a best-in-class employee commute program for a large corporate client. The Dispatch team is located in Nashville, TN and supports shuttle operations for a large corporate campus in the Puget Sound region as well as other sizeable operations in the...


  • San José, San José, Costa Rica Object Technology Solution A tiempo completo

    About us:OTSI is a leading global technology company offering solutions, consulting, and managed services for businesses worldwide since 1999. OTSI serves clients from its 15 offices across 6 countries around the globe with a "Follow-the-Sun" model. Headquartered in Overland Park, Kansas, we have a strong presence in North America, Central America, and...


  • San José, Costa Rica Emerson A tiempo completo

    **Responsibilities**: Responsible in providing customer service regarding pricing, availability and delivery, order placement and inquiries, order maintenance (add, cancel, approve, routing options, approve air order), and general product inquiry to ASCO Numatics and/or Aventics. Ensures information given to customers is timely and accurate. The...