Order to Cash Bpo Governance Analyst

hace 3 días


San José, Costa Rica MSD A tiempo completo

The Order to Cash BPO Governance Analyst, will be responsible to work together with our partners, access management, Work instructions updates, and issue log follow up related to process errors, tracking on end to end of issues, also will be responsible to release sales/debit and credit notes orders request for the Americas Region, also monitor Credits Limit changes across of the portfolio for the customers, etc. This position will be required to maintain a high standard of performance and analysis for the Americas region ensuring all entries into the SAP systems are timely completed and accurate._
- BPO governance includes but is not limited to access management, issue log, KPI monitoring. This position will be required to maintain a high standard of performance ensuring all entries into the ERP system are timely completed and accurate._
- Governance responsibility over BPO is a key objective of this position, maintaining service levels, accuracy, and compliance_.
- This position is responsible to implement best practices according to industry standards and in line with company needs; taking into consideration accounting standards, internal controls, global policies and leverages technological platforms to bring effectiveness and efficiencies to the operation. Operational delivery through the engagement of both internal and external stakeholders and service providers_.

**Secondary** Language(s) Job Description**:
English is a Must (80%)

SAP Desirable
Excel advanced Desirable

Invoicing Experience Desirable

Billing Experience Desirable

Order Management experience Desirable

Credit Knowledge Desirable

**Search Firm Representatives Please Read Carefully**

**Employee Status**:
Temporary (Fixed Term)

**Relocation**:
No relocation

**VISA Sponsorship**:
No

**Travel Requirements**:
No Travel Required

**Flexible Work Arrangements**:
Hybrid

**Shift**:
**Valid Driving License**:
**Hazardous Material(s)**:
**Number of Openings**:
1
**Requisition ID**:R196990


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