Systems and Tools Lead, Eato

hace 3 semanas

San José, Costa Rica Splunk A tiempo completo

Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best place to work. If you become a Splunker, we want your whole, authentic self, what we call your "million data points". So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you.

**Role**:
Join the forefront of change as a pivotal member of the Enterprise Applications and Transformation Office (EATO) Change Team. As the Systems and Tools Training Lead, you will play a crucial role in encouraging the learning and adoption of key high visibility programs across modalities, such as virtual instructor-led training, e-learning, job aids, and video content.

**Responsibilities**:
Curriculum Development:

- Design and develop training programs tailored for Salesforce, Anaplan, Clari, and other essential tools, catering to various skill levels and roles within our organization.
- Collaborate closely with other Splunkers including EATO Change Managers, Transformation Leads, Change Champions, and Operations, to assess training needs and integrate real-world examples into tool-based training.

**Delivery and Engagement**:

- Conduct interactive training sessions through various mediums, including live virtual sessions, webinars, and on-demand modules.
- Lead the delivery of live and virtual enablement programs for Splunk systems, tools, and process enablement, ranging from foundational courses to reinforcing existing functionalities.

**Evaluation**:

- Collaborate to assess the efficiency of learning experiences and implement post-training improvements to existing materials and reinforcement activities.

**Global Collaboration**:

- Coordinate, schedule and conduct training sessions across time zones to meet the needs of our global client base.

**Cross-Functional Collaboration**:

- Partner with other EATO team members to improve demos and short engagements as part of our standard program delivery.

**Support**:

- Provide hands-on support during transformational roll-outs of new functionality and/or features.

**Requirements**:

- 3-5 years of experience in training and development, with a preference for 2+ years of experience in a field sales or customer experience role.
- Familiarity with sales processes.
- Proficiency in key sales systems and tools, such as Anaplan, Clari, **with a strong emphasis on Salesforce.**:

- Proven ability to manage multiple courses, training deliverables, and course deliveries simultaneously, ensuring fast turnaround and rapid development.
- Comfortable leading engaging environments for 100+ learners in both virtual and limited in-person settings.
- Demonstrated ability to thrive in a fast-paced environment, work well under pressure, and adapt to growth and change.
- Openness to new ideas and creativity in finding solutions to enhance training effectiveness.
- Willingness to deliver virtual courses at convenient times across at least two of the Americas, Europe, or Asia-Pacific.
- Willingness to travel domestically and internationally if needed.

**Education**:

- Substantial relevant on-the-job experience or Bachelor’s degree/foreign equivalent in a related discipline, demonstrating a proven record of quickly learning new systems and tools.

**Splunk is an Equal Opportunity Employer**:
At Splunk, we believe creating a culture of belonging isn’t just the right thing to do; it’s also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.

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