Technical Support Coordinator

hace 3 semanas


San José, Costa Rica Andela - Third Party Job Board Only Postings A tiempo completo

**About Andela**:
Andela exists to connect brilliance and opportunity. Since 2014, we have been dedicated to breaking down global barriers and accelerating the future of work for both technologists and organizations around the world.

For technologists, Andela offers competitive long term career opportunities with leading organizations, access to a global community of professionals, and education opportunities with leading technology providers.

For companies, Andela provides access to a global network of fully integrated team members that unlock their business' innovation and growth potential.

We are excited to continue building our remote first team with incredible people like you

**About the role**

We're looking for a Community Support coordinator to join our expanding Talent Experience team. The Community Support team will be the first point of contact for our Talent in the Andela network. Our aim is to ensure that every Talent member can either find the answers to their questions through our Help Center or get timely and accurate information directly from the Talent Support team.

This role is a great opportunity to be an early contributor at a rapidly growing company, where your position will be at the forefront of problem-solving and improving the overall Andela experience for our Talent network members. You will drive continuous improvement across our support team to maintain our metrics, correctly tag tickets for identifiable themes and trends as reported by Talent and Enterprise staff, escalate and triage issues from the support queue, and document new support processes.

**Responsibilities**:

- Respond to Talents' requests in a timely and professional manner on all channels or escalate tickets to other departments where relevant.
- Meet or exceed metrics for success including (but not limited to) first response time, full time to resolution, and quality expectations for Talent support requests
- Monitor multiple Slack channels for any inquiries or feedback from Talent about our product/processes and either direct them to our self-service solutions or forward their requests to Zendesk.
- Document frequently asked questions for our macro library and prepare knowledge-based content for our team's reference.
- Escalate possible pain points or complex issues and work collaboratively with colleagues in other departments to get the best outcome and improve the experience for the talent.
- Review data on our community support and take action to ensure we are best supporting our talent when they are looking for support.

**Who are we looking for?**
- Comfortable taking initiative without prompting - if you notice trends or problems that could be impacting our talent's experience, you dive in to understand how we can improve and work with other team's to improve
- A natural problem solver with a bend for data
- you love to get to the bottom of the root cause of a problem and follow it through to the end while using data to drive your decision making
- Strong multi-tasking skills - you will enjoy shifting gears from answering our Talent network's questions, to creating Zendesk automations and macros, reviewing and understanding our support data or working with colleagues on cross-functional projects
- A team player who is willing jump in to help colleagues when they need help
- Willingness to embrace new tech tools You'll respond to our Talents through Zendesk and Slack, collaborate with our Product and Engineering team via Jira, and stay organized in Asana.
- A clear, concise communicator - why write 3 paragraphs when you can get the same information across more clearly in 3 sentences?

**You should have**:

- Superb customer service skills
- Fluency in English
- Be an excellent written communicator
- 2-3 years of relevant professional experience - this is not required to be in a support role but you should be able to demonstrate the transferable skills that would make you a good fit
- Excellent admin and organizational skills
- A professional, friendly disposition, and the ability to deliver a high standard even under pressure
- The ability to work independently and use your own judgment

**It would be great if you had**:

- Experience using Zendesk, Jira, and/or Salesforce, or similar ticketing software
- Experience using Slack
- Experience working with a technical audience
- Experience writing process documentation for a team
- Project management experience and comfort with a PM tool such as Asana
- Proficiency in analyzing data and using insights to make decisions

**(All CVs to be submitted in English)**

**Benefits**:

- Fully Remote work culture - we hire globally and all of our roles are fully remote
- Bring your own device stipend - buy your own laptop with funds from Andela
- Quarterly work from home stipends
- Flexible working hours
- Equity (as a part of compensation package)
- Healthcare, 401k / pension (US only)
- Andela Affinity Groups
- Growth & development paths
- Generous Paid Time


  • Help Desk Coordinator

    hace 6 horas


    San José, San José, Costa Rica Oracle A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Help Desk Coordinator to join our team. As a key member of our Support organization, you will be responsible for delivering exceptional customer service and technical support to our customers.In this role, you will be the primary point of contact for customers and will be responsible for...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Experian is a global information services company dedicated to empowering consumers and our clients to manage their data with confidence. As a Technical Solutions Coordinator, you will play a key role in providing technical support and guidance to our clients and internal teams.In this role, you will anticipate positive and negative impacts throughout the...


  • San José, San José, Costa Rica Andela - Third Party Job Board Only Postings A tiempo completo

    **About Andela**:Andela exists to connect brilliance and opportunity.Since 2014, we have been dedicated to breaking down global barriers and accelerating the future of work for both technologists and organizations around the world.For technologists, Andela offers competitive long term career opportunities with leading organizations, access to a global...


  • San Francisco, Heredia, Costa Rica Tebra A tiempo completo

    **About the Role**:We are looking for an entry-level Technical Support Coordinator, or someone with a proven track record of providing exceptional customer service (preferably in a SaaS), ready to step into the exciting world of Customer Integrations.Tech Support Coordinators also work alongside the Activations team to ensure the quality assurance of newly...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Support Associate to join our Amzn Support Srvcs Costa Rica team. As a key member of our IT support team, you will be responsible for providing top-notch technical support to Amazon Corporate employees worldwide.Key Responsibilities:Provide basic technical support to Amazon Corporate employees,...


  • San José, San José, Costa Rica Emerson A tiempo completo

    About the JobWe are looking for a detail-oriented Order Management Coordinator to join our team. This role will be responsible for reviewing and processing customer purchase orders, as well as collaborating with internal teams to ensure smooth order fulfillment.The ideal candidate will have excellent analytical skills, attention to detail, and the ability to...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Job Description As the Support Readiness Coordinator, you will manage the implementation of client commitments related to Call-Center and overall Incident Response Campaign Customer Support.The Support Readiness Coordinator will report directly to the Client Services director, and will oversee campaign implementation by managing project plans, coordinating...

  • Payroll Coordinator

    hace 2 semanas


    San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completo

    Do you love payroll?Come do payroll differently with usWe are looking for a payroll coordinator who wants to do a complex role, to take the payroll experience to another level and help build our rapidly growing company.We are encouraged and driven to improve processes and look for better solutions every day.Amazon seeks a Payroll Coordinator to apply great...


  • San José, Costa Rica Microsoft Corporation A tiempo completo

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...


  • San José, San José, Costa Rica Jll A tiempo completo

    **How we support the Whole You**:Our benefits are a good reason to come to JLL.We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being.Our underlying benefits philosophy is this: be fair to our people and provide opportunities...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Company Description**About us, but we'll be brief**Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society.We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**.In addition, for the last five years we've...


  • San José, San José, Costa Rica Microsoft Corporation A tiempo completo

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more.Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.In doing so, we create life-changing innovations that impact billions of lives around the world.You can...


  • San José, San José, Costa Rica Tek Experts A tiempo completo

    Tek Experts' Azure Platform Technical Support (APTS) team provides world-class technical support to Microsoft commercial and enterprise clients, focusing on the Azure cloud infrastructure.This is an experienced technical team who supports multiple products within the Microsoft portfolio, including networking, virtualization, app development, authentication,...

  • Project Coordinator

    hace 2 semanas


    San Antonio, Costa Rica Havas Group A tiempo completo

    Hybrid Agency: Havas Health & You Job Description Summary: Havas Magma is looking for a full-time Project Coordinator to join our growing team. The Project Coordinator will play a key support role for the project management department. Ours is a positive and team-oriented culture, so if you can support making the team more efficient and effective, and if...


  • San José, San José, Costa Rica Palo Alto Networks A tiempo completo

    Company OverviewPalo Alto Networks is a leading cybersecurity company that provides innovative solutions to protect our digital way of life. Our mission is to be the cybersecurity partner of choice, and we're committed to achieving this goal by providing exceptional customer support.About the RoleWe're seeking a highly skilled Technical Support Engineer to...


  • San José, San José, Costa Rica Emerson A tiempo completo

    Job Description:The Ovation Product Specialist role involves providing technical support and assistance to our customers and internal stakeholders. This includes fostering a positive environment for work and professional growth, working as a team player, and maintaining or improving customer satisfaction.Responsibilities include performing base customer...


  • San José, Costa Rica Microsoft A tiempo completo

    With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...


  • San Francisco, Heredia, Costa Rica Sgf Global A tiempo completo

    Sgf Global is committed to hiring talented professionals who can help us achieve our goals. As a Senior Technical Coordinator - Validation, you will play a critical role in ensuring that our products meet the highest standards of quality. Your key responsibilities will include:Coordinating the validation process to ensure that all testing is completed on...


  • San José, San José, Costa Rica Clearsource A tiempo completo

    **Why ClearSource?**ClearSource is a people-driven company focused on delivering exceptional customer experiences every dayWe truly believe in our Core Values - Customer First, Personal Accountability, Humble Courage, Hungry, and Happy & Healthy.They define ClearSource's DNA and make us a great company to work for.We support all our people in helping them...


  • San José, San José, Costa Rica Clearsource A tiempo completo

    **Why ClearSource?**ClearSource is a people-driven company focused on delivering exceptional customer experiences every dayWe truly believe in our Core Values - Customer First, Personal Accountability, Humble Courage, Hungry, and Happy & Healthy.They define ClearSource's DNA and make us a great company to work for.We support all our people in helping them...