Customer Support Representative

hace 1 semana


HerediaHEAFZ Edificio, Costa Rica Cognizant A tiempo completo


Job Summary

We are seeking a dedicated Senior Process Executive - CHD with 2 to 6 years of experience to join our dynamic team. The ideal candidate will possess strong English speaking skills and have a background in ISV or Hi-Tech domains. This hybrid role offers the flexibility of working both remotely and on-site during day shifts. The position does not require travel.


Responsibilities

3 to 5 years working in a servicecustomer servicesales organization

Professional customer service skills solutions mindset helping nature passion for the customer and customer experience

Demonstrated capability to create worldclass customer experiences with each and every interaction

Fluent in English Written Oral

Must have exceptional grammar and typing accuracy skills experience with business communication

Client focused and solutions oriented Good problem solving and analytical skills

Ability to comprehend and analyze client situations and apply the right solution

Ability to collaborate and work effectively on a team

Selflearner interested in both the how and the why

Ability to educate customers on policy and product questions

Ability to prioritize effectively according to changing circumstances and manage multiple projects while maintaining strict attention to detail

Ability to follow processes without being blinkered by them



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