Business Strategy
hace 1 mes
At ServiceNow, our technology facilitates global progress, supported by our dedicated team. We operate with speed and innovation to meet our customers' needs and make positive impacts on our communities. By becoming part of the ServiceNow team, you join a group of ambitious individuals driven by curiosity and creativity. We believe in enabling you to bring your unique talents to the table, as we support each other in achieving our personal and collective goals. The future is bright, and it begins with you.
With a customer base exceeding 7,700, we are honored to serve around 85% of the Fortune 500 companies. We take pride in being recognized as one of the top companies to work for and admired by the world.
Explore more about our culture on the Life at Now blog, and gain insights from our employees about their rewarding experiences at ServiceNow.
If you are excited about a job opportunity but uncertain about meeting all the requirements, we encourage you to apply anyway. At ServiceNow, we are dedicated to fostering an inclusive environment where every voice is valued. We welcome candidates from diverse backgrounds, recognizing that skills and experiences are adaptable, and ambitious individuals are great assets.
Job SummaryServiceNow's Customer Success Organization, which encompasses Impact Product Management, Impact Delivery, and Product Success, focuses on ensuring our customers derive value throughout their entire journey. As a vital part of the Strategic Operations team, this role will play a key role in planning, overseeing, and expanding a top-tier organization, as well as driving various strategic initiatives. Our team values humility and hunger, aiming to create a supportive, fast-paced learning atmosphere for all members to thrive.
This position will primarily involve defining and leading essential cross-functional and cross-organizational workstreams and processes with a strong emphasis on operational efficiency to support the Customer Success Organization. To excel in this role, you must possess a track record of operational excellence, strategic thinking, project management skills, and the ability to inspire change throughout all levels of the organization. Building trust with key stakeholders and instilling a sense of ownership across teams are crucial. The ideal candidate should be highly analytical, have strong financial acumen, explore problems in-depth while maintaining a broad perspective, be comfortable with ambiguity, and be open to challenging the status quo.
Key Responsibilities:
- Execute critical, cross-functional strategic initiatives across the organization
- Lead and oversee strategic programs and projects from inception to delivery and adoption
- Enhance operational excellence by identifying and implementing initiatives that drive efficiency and enhance processes
- Develop comprehensive analyses and business cases to address strategic queries/initiatives in collaboration with stakeholders
- Establish foundational tracking and planning tools and mechanisms as required
- Collaborate to implement technology and automate key processes to boost productivity
- 7+ years of experience in Portfolio Management, Program Management, Planning, or Strategy
- 4+ years of experience in a global technology company or management consulting firm
- Bachelor's degree in business, finance, economics, engineering, mathematics, statistics, or related field; preferred: MBA or another relevant advanced degree
- Proven success in managing large, global, complex projects and programs while collaborating and influencing across all organizational levels
- Experience in strategy and planning, with a track record of driving operational excellence
- Strong financial acumen, including experience in developing financial and planning models
- Experience in delivering and executing within complex and evolving business environments
- Effective and articulate communicator, capable of presenting complex ideas clearly in written and verbal forms across various discussions
- Self-motivated problem-solver with a bias for taking action and delivering results
- Results-driven individual passionate about driving business impact and execution
- Strong leadership skills, able to collaborate across multiple extended or virtual teams
- Self-starter comfortable multitasking in fast-paced, ambiguous settings
- Advanced proficiency in Microsoft Office suite (especially Excel and PowerPoint)
- Familiarity with enterprise software and the SaaS industry
- Proficiency in English is essential
FD21
Additional DetailsServiceNow is committed to Equal Employment Opportunity. We embrace diversity and offer equal opportunities to all qualified applicants regardless of race, color, creed, religion, gender, sexual orientation, national origin, ancestry, age, disability, gender identity or expression, marital status, or veteran status.
ServiceNow prioritizes flexibility and trust in our current decentralized work environment. Discover more about our work personas: flexible, remote, and on-site requirements.
If you need reasonable accommodations to complete the application process, or encounter limitations accessing the online application, please reach out to us for assistance.
For roles involving access to technical data under export control regulations, including Export Administration Regulations (EAR), ServiceNow may need to secure export licensing approval from the U.S. Government for specific individuals. All employment is contingent upon obtaining any necessary export license or approval from the government.
Please be cautious of fraudulent job postings or scams. Learn how to spot and avoid scams by visiting the provided link. Genuine job postings by ServiceNow can be found exclusively on the ServiceNow Careers website.
From Fortune Fortune Media IP Limited All rights reserved. Used under license.
ServiceNow is not affiliated with nor endorsed by Fortune or Fortune Media IP Limited or their products or services.
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