Business Strategy

hace 2 semanas


San Francisco, Heredia, Costa Rica ServiceNow A tiempo completo

The ServiceNow Customer Success Organization focuses on ensuring customers realize value throughout their journey. This role within the Strategic Operations team is key to planning, managing, and expanding the organization, and implementing strategic initiatives. The team values creating a supportive and dynamic learning environment.

This position involves leading cross-functional workstreams and processes to support the Customer Success Organization. Strong operational excellence, strategic thinking, project management skills, and the ability to drive change across the organization are essential. The ideal candidate is analytical, has financial acumen, and can tackle problems while maintaining a broad perspective. Comfort with ambiguity and willingness to challenge the status quo are crucial.

Responsibilities:

  • Execute on critical, cross-functional strategic initiatives
  • Lead and manage strategic programs and projects
  • Iterate and execute on annual planning processes
  • Improve operational excellence through efficiency initiatives
  • Develop analysis and business cases to address strategic questions
  • Establish tracking and planning tools as needed
  • Collaborate to deploy technology and automate processes
Qualifications
  • 7+ years in Portfolio Management, Program Management, or Strategy
  • 4+ years in a global technology company or consulting firm
  • Bachelor's degree in business or related field; MBA preferred
  • Proven success managing large, global projects
  • Experience in strategy & planning
  • Strong financial acumen and planning experience
  • Effective communicator in business, technical, and operations discussions
  • Problem-solver with a bias for action
  • Results-oriented with strong leadership skills
  • Expert in Microsoft Office suite
  • Knowledge of enterprise software and the SaaS industry
  • Excellent English skills required

FD21


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