Ops Sup Analyst 1

hace 1 semana

San Francisco, Heredia, Costa Rica Citigroup A tiempo completo

Onboarder Job Description

The Citi Staffing Office is a centralized global function which manages the firm's non-employee workforce. The Staffing Office is comprised of multiple teams with specialized functions in recruitment of temporary staffing needs, the onboarding of all non-employees, preferred supplier management & contracting, supplier performance management and reporting & analytics.

The Onboarding Coordinator will have accountability for performing non-employee onboarding activities in a high volume, fast paced environment with a focus on strong data integrity and quality.

Job Purpose

  • Follow documented procedures and processes to onboard non-employees across the globe for multiple sectors across Citi
  • Develop relationships with users across the business (Hiring Managers, Chief of Staff, Sourcing, Suppliers)
  • Performs on-boarding, maintenance and offboarding activities in the Non-Employee Management System (NEMS)
  • Compliance of onboarding documents to ensure alignment with internal Citi policies and regulations at both the global and geography/country level
  • Adherence to required due diligence checks based on non-employee work location
  • Working as part of a team to provide onboarding support to a wide spectrum of Senior Stakeholders.
  • Acting as the first point of contact for onboarding related queries from clients and escalating as appropriate for resolution.
  • Responsible for meeting productivity and data quality targets
  • Maintain high standards for data quality by ensuring accuracy of data entry, adherence to documented compliance and control requirements and swift resolution of data quality issues/errors
  • Sharing ideas for process improvements, automation and quality/control enhancements around operational and team excellence.
  • Maintain communication with internal Citi business partners and suppliers regarding onboarding cycle time and status
  • Prioritization of onboarding requests to adhere to Staffing Office service level agreements
  • Management of incoming requests via ServiceNow, with accurate tracking, timely updates and providing detailed updates to requestors
  • Provide excellent customer service to both internal and external clients

Knowledge/Experience

  • Previous Back Office/Financial Services/Banking/Onboarding/Staffing industry and Vendor Management systems preferred.
  • Minimum 2 Years' experience of working in an administrative or business office environment with the use of in-house computer systems from Windows and the whole Microsoft Office package.
  • Minimum 1 Year experience of Relationship management - including internal and external clients/stakeholders to demonstrate ability to provide excellent customer service.
  • Experience using Microsoft Office tools
  • Outlook: create, organize, read and reply to emails, calendar and contact management, creation and management of meeting invites, creation of signatures for faster and prepopulated email responses as well as rules, and any other further Outlook knowledge that can be useful for the role.
  • Word: Reference and search for content in existing Word documents related to onboarding tasks
  • Excel: creation of workbooks, entering and managing data, use of basic formulas and operations
  • Teams: use of the tool for instant communication within the Citi network, teams' management, and any other further Teams knowledge that can be useful for the role.
  • Experience using Zoom as a meeting software: schedule of meeting, joining meetings, use of the different features within the fool that can be useful for the role.
  • Technical/associate degree in Business Administration.
  • Risk and control knowledge.

Skills

  • Excellent written and verbal communication skills in English (Spanish is a plus)
  • Accuracy and attention to detail - pays particular attention to detail and accurate data/work.
  • Adaptability - flexible approach and attitude to role with a willingness to adapt to needs and demands of business.
  • Strong organizational skills with the ability to prioritize work to align to service level agreements
  • Ability to learn new applications quickly
  • Able to grasp and master new requirements and related knowledge.
  • Relationship Management within our internal/external customers.
  • Strong time management skills (able to handle emails in a daily basis).
  • Ability and experience working in a fast paced, high-pressure environment
  • Ability to multi-task on a consistent basis (handling multiple requests thru email, onboarding in SAP Fieldglass, tracking status of requests, communicating status of requests, attending meeting and participating in chats with colleagues and internal Citi partners)
  • Strong problem-solving capabilities
  • Clients come first - build long term relationships with clients by putting their interests first.
  • Work as a team to get the job done
  • Adaptability - flexible approach and attitude to role with a willingness to adapt to needs and demands of business.
  • Flexibility to work in an office environment and/or remotely when needed

Job Family Group:

Operations - Core


Job Family:

Operations Support


Time Type:

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi ) .

View the "EEO is the Law ) " poster. View the EEO is the Law Supplement ) .

View the EEO Policy Statement ) .

View the Pay Transparency Posting )

Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.


  • Ops Sup Analyst 1

    hace 4 semanas

    San Francisco, Heredia, Costa Rica Citigroup A tiempo completo

    The Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 1 serves as the...

  • Ops Sup Intermed Analyst

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Citi A tiempo completo

    The Ops Sup Intermed Analyst is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Intermed...

  • HRss Tier 1 Support

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Citi A tiempo completo

    The Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; customer support to employees and managers on HR related topics: total rewards, compensation, benefits, learning, HR systems direct access, etc.Additionally, the Ops Sup Analyst 1 processes inquiries employees and managers...

  • Recruiting Analyst 1 C09

    hace 2 semanas

    San Francisco, Heredia, Costa Rica 11274 Citi Business Services Costa Rica, SRL A tiempo completo

    The Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 1 serves as the...

  • Recruiting Analyst 1 C09

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Citi A tiempo completo

    The Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 1 serves as the...

  • Core HR Reduction in Force Ops Analyst

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Citi A tiempo completo

    The Ops Sup Analyst 2 is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 2 serves as...

  • HRss Latam Employee Life Cycle Analyst Hybrid- C10

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Citi A tiempo completo

    The Ops Sup Analyst 2 is an intermediate level position responsible for providing operations support services, including but not limited to; data maintenance and quality reviews, record/documentation maintenance, storage & retrieval of records, in coordination with the Operations - Core Team. The role is also expected to handle ad hoc tasks and...

  • Operations Support Analyst 2

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Citi A tiempo completo

    The Ops Sup Analyst 2 is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 2 serves as...

  • Kyc Ops

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Citi A tiempo completo

    The KYC Ops & RSU Business Analyst is an intermediate level position responsible for the overall administrative activities related to the business offices of the SMB Global KYC Ops and RSU business. The Business Analyst may assist in activities such as the tracking of business financials, managing employee headcount or coordination of other administrative...

  • HRss Operations

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Citi A tiempo completo

    The Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 1 serves as the...

  • Kyc Ops Support Remediation Analyst Ii

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Citi A tiempo completo

    The Institutional Clients Group (ICG) KYC Ops Support Remediation Analyst II is a supportive oriented intermediate-level position responsible for Anti-Money Laundering (AML) monitoring, governance, oversight, and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to develop and manage a...

  • Markets Kyc Ops Closure Analyst

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Citi A tiempo completo

    The Markets KYC Ops Closure Analyst is an entry-level position responsible for Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to develop and manage a dedicated internal KYC (Know Your Client) program at...

  • Ops Sup Group Manager

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Citigroup A tiempo completo

    The Latam Staffing Office Manager is accountable for management of the Non-Employee Staffing Office relationship across our LATAM countries as well as leading our recruitment efforts for Staff Augmentation hiring across LATAM and our Global Issues Management team. Requires a strong problem solver with a keen appreciation and skill in stakeholder relationship...

  • Payroll Analyst 1

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Citi A tiempo completo

    Responsibilities: The Payroll Analyst 1 performs business analysis for HR and Payroll operations organization. Executes test plans and identifies discrepancies. Resolves discrepancies with technical and/or business personnel, implements corrective measures, and retests as required. Interprets data and makes recommendations.Qualifications: Basic level...

  • Operations Support Talent

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Citi A tiempo completo

    The Operations Support Talent & Learning Analyst is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the...

  • Kyc Operations Analyst 1

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Citi A tiempo completo

    The ICG (Institutional Clients Group) KYC Operations Analyst I is an entry-level position responsible for participating in Anti-Money Laundering (AML) monitoring, governance, oversight, and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to assist in the development and management of...

  • Kyc Ops Strategic Sr Analyst

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Citi A tiempo completo

    KYC Ops Strategic Sr Analyst is a senior-level position responsible for leading Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to lead in the development and management of a dedicated internal KYC (Know Your Client)...

  • Business Analyst 1

    hace 2 semanas

    San Francisco, Heredia, Costa Rica GFT Technologies SE A tiempo completo

    Business Analyst 1: Date: Feb 8, 2023 Location: Heredia, CR, Working place: Remote Company: GFT Technologies SEBusiness AnalystJob Description:We are seeking exceptionally talented and passionate Business Analysts to join the firm as we continue to grow and achieve our aim of becoming the global market leader in the provision of business and technology...

  • HRss Tier 1 Support

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Citi A tiempo completo

    The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to managing cases, answering phone calls & live chats.Additionally, the Ops Support Specialist 5 supports Employees navigating through direct access options available: Service Now, Help Center, Citi For You, Workday etc....

  • Benefist Ops Analyst

    hace 2 semanas

    San Francisco, Heredia, Costa Rica 11274 Citi Business Services Costa Rica, SRL A tiempo completo

    The Payroll Analyst 2 is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines...