Operations Support Analyst 2

hace 2 semanas


San Francisco, Heredia, Costa Rica Citi A tiempo completo

The Ops Sup Analyst 2 is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team.

Additionally, the Ops Sup Analyst 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients.

The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.


Responsibilities:

  • Update help content used by Knowledge Hub end users to service client inquires, as needed
  • Execute work assigned, including annual review certification and change requests
  • Serve as liaison to business for work assignments by asking fact finding questions, following up on open items and helping with content approval
  • Conduct needs assessment and update content or develop content related solutions according to business requirements
  • Research and seek out solutions to inquiries on help content and all other open items related to business including policy gaps and changes
  • Monitor work progression ensuring completion of assignments by requested due date
  • Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.

Qualifications:

  • 02 years relevant experience
  • Proficient in Microsoft Office
  • Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
  • Selfmotivated and detail oriented
  • Proven organization and time management skills
  • Demonstrated problemsolving and decisionmaking skills
  • Consistently demonstrates clear and concise written and verbal communication skills

Education:

  • Bachelor's degree/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

  • Generate internal, international, and external employment agreement letters, including those that include complex terminology and legal terms & conditions.
  • Utilize business acumen to recognize issues, problems and opportunities and recommend actions as needed
  • Act as a change agent
  • Identify process gaps, trends, or anomalies, and recommend improvements to existing practices
  • Act as a leader within the team when special assignments are received in order to support projects, escalations or situations that needs deep analysis
  • Be able to prepare and present information to internal and external auditors when required
  • Support the Talent Acquisition Team through ad hoc support & expectations, including but not limited to: Recruiting event participation
  • Site specific reporting activities and forms completion
  • Support and manage ad hoc projects with WITA Business Analysts and Recruiting teams
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Qualifications:

  • Bachelor's university finished or in progress
  • Advanced English level (minimum 85%)
  • Leadership and people management skills
  • Minimum 2 years of working experience related to Recruiting/ Staffing/ Human Resources preferred
  • Minimum 2 years of working experience with Workday and Servicenow
  • Strong customer focus, especially in delivering high quality results
  • Strong verbal and written communication abilities, effective interpersonal skills, and strong attention to detail
  • Proven ability to build and maintain strong virtual and inperson relationships with colleagues, clients, and partners
  • Strong sense of urgency; ability to execute quickly and efficiently
  • Highly organized with strong follow up skills and the ability to multitask
-
Job Family Group:

Operations - Core

-
Job Family:

Operations Support

-
Time Type:

Full time

  • Citi is an equal opportunity and affirmative action employer.


Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "
EEO is the Law" poster. View the
EEO is the Law Supplement.

View the
EEO Policy Statement.

View the **Pay Transparency Posting
  • Operations Support Talent

    hace 2 semanas


    San Francisco, Heredia, Costa Rica Citi A tiempo completo

    The Operations Support Talent & Learning Analyst is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the...

  • Operations Analyst

    hace 2 semanas


    San Francisco, Heredia, Costa Rica Moody's A tiempo completo

    The Regulatory Support and Controls (RSC) team supports MIS objectives by providing operational rating process support, implementing process changes and in-business controls, and providing process metrics and analysis. RSC owns and manages the MIS Remediation Program, operational control framework and global tactical operations teams as well as supports the...

  • KYC Operations Analyst 2

    hace 2 semanas


    San Francisco, Heredia, Costa Rica Citigroup A tiempo completo

    The KYC Operations Analyst 2 is an intermediate-level position responsible for Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to develop and manage a dedicated internal KYC (Know Your Client) program at...

  • KYC Operations Analyst 2

    hace 3 semanas


    San Francisco, Heredia, Costa Rica Citigroup A tiempo completo

    The KYC Operations Analyst 2 is an intermediate-level position responsible for Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to develop and manage a dedicated internal KYC (Know Your Client) program at...


  • San Francisco, Heredia, Costa Rica Citi A tiempo completo

    The HRSS Ops Analyst is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines...

  • Operations Analyst, Afx

    hace 2 semanas


    San Francisco, Heredia, Costa Rica Amazon Web Services Costa Rica Sociedad de Responsabilidad Limitada A tiempo completo

    Bachelor's degree in Finance, Economics, Statistics, Business or similar Advance English communication, both verbally and written 2+ years of relevant professional experience in an operations support environment Excel skills (Pivot tables, lookups) Experience working with a queue of requests with Service Level Agreements (SLA) and Accuracy targets against...


  • San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    1+ years of finance experience 2+ years of Accounts Payable (AP) experience Experience using data to influence business decisions Experience in corporate finance including budgeting/planning, forecasting and reportingAmazon Finance & Global Business Services (FGBS) plays a key role in the company's mission to be Earth's most customer-centric company. FGBS...

  • Operations Analyst

    hace 2 semanas


    San Francisco, Heredia, Costa Rica Moody's A tiempo completo

    Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions.Your roleThe Operations Analyst within the Analyst Eligibility team is responsible for leading the end-to-end process of Key Analyst allocation to credit ratings globally in accordance with all applicable regulatory requirements.This includes timely...


  • San Francisco, Heredia, Costa Rica Baxter A tiempo completo

    This is where you save and sustain lives At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter's products and therapies are found in...


  • San Francisco, Heredia, Costa Rica TTEC A tiempo completo

    Security Operations Analyst - Remote, Costa RicaOur Enterprise Services organization is the machine behind our market-facing product and solution areas, enabling each of our segments to deliver for our clients. Whether Information Technology, Finance, Accounting, Tax or Treasury, Supply Chain or Legal, Marketing, or one of our Human Capital team members, we...


  • San Francisco, Heredia, Costa Rica BAXTER A tiempo completo

    This is where you save and sustain livesAt Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.Baxter's products and therapies are found in almost...


  • San Francisco, Heredia, Costa Rica 11274 Citi Business Services Costa Rica, SRL A tiempo completo

    The Ops Accounting Analyst 2 is a developing professional role. This role involves applying specialty area knowledge to monitor, assess, analyze, and evaluate processes and data. Responsibilities include identifying policy gaps, interpreting data, making recommendations, and researching factual information. The role also involves recognizing inconsistencies...

  • Sr Operations Analyst

    hace 2 semanas


    San Francisco, Heredia, Costa Rica Moody's A tiempo completo

    ROC is looking for a Senior Operations Analyst - Regulatory Report Owner to join the regulatory reporting team in the role of report owner.The Sr Operations Analyst Report Owner represents a key role in the delivery of initiatives and business processes that are critical driving Moody's Investors Service strategies and establishing standard operational...


  • San Francisco, Heredia, Costa Rica Kyndryl Costa Rica, Sociedad de Responsabilidad Limitada A tiempo completo

    Why KyndrylKyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl?We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our...


  • San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    2+ years of finance operations/shared services, accounts payable, account receivable (collections) or general ledger experience. Driving process improvements independently. Excellent in communication skills written/verbal, internal/external. Fully proficient English and Spanish (Portuguese is a plus).Amazon Finance & Global Business Services (FGBS) plays a...

  • Kyc Operations Analyst 1

    hace 2 semanas


    San Francisco, Heredia, Costa Rica Citi A tiempo completo

    The KYC Operations Analyst 1 is an entry-level position responsible for participating in Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to assist in the development and management of a dedicated internal KYC (Know...

  • Finance Business Analyst

    hace 2 semanas


    San Francisco, Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Bachelor's Degree in Finance, Business, Economics, Engineering or related field 3+ years of relevant experience in business / financial analysis in a global finance operations environment Previous exposure to Accounts Receivable and Order to Cash processes Microsoft Excel skillsAmazon is seeking a Finance Business Analyst to join the Finance Operations team,...

  • Financial Analyst

    hace 2 semanas


    San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Bachelor's degree in accounting and commerce (B. Com) Knowledge of Excel at an advanced level Strong customer focus (both internal/external)The financial analyst will be responsible to support the promotions and Contra-COGS agreement review processes across Amazon businesses for United States of America, Canada, Brazil and Mexico. The key goal for this role...


  • San Francisco, Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    Procurement Operations AnalystThis role has been designated as 'Edge', which means you will primarily work outside of an HPE office.Job Description:Global Operations prioritizes putting customers and partners first by developing the workforce of the future. This involves strategic, inclusive, and collaborative working culture. At our core, we strive to...


  • San Francisco, Heredia, Costa Rica Databricks A tiempo completo

    Job Title: Procurement Operations Support SpecialistCompany: DatabricksThis role offers a great opportunity to be hands-on and contribute significantly to the growth of Databricks Procurement operations. As the Procurement Operations Support Specialist, you will play a key role in facilitating purchasing processes across various departments and partners...