Hardware TAC Support Engineer
hace 2 meses
Accountabilities
- Willing to work ANY shift in a 24x7x365 operations environment, to include weekends and holidays
- Troubleshoot network issues via telephone while using a video conference tool
- Must have exceptional customer service soft skills
- Develop, document, and execute validation test plans on hardware, software, plug-ins, and operating system
- Perform health check on all the hardware and software components
- Develop, document, and execute automated test scripts in a lab and production environment
- Perform software and hardware upgrades in a lab and production environment
- Develop and document hardware and software baseline configurations
- Develop MOPs in a lab and production environment
- Perform hardware and software installation in a lab and production environment
Qualifications
Required
- 5+ Years with working experience in telecommunications
- Flexibility to work any shift, to include weekends and holidays
- Advanced knowledge in network virtualization and cloud technologies
- Advanced knowledge Fiber Optic Networking, with emphasis in SONET
- Advanced knowledge in IP protocols (OSPF, BGP, IS-IS), MPLS, Ethernet, Routing, and Switching
- Advanced knowledge of telecommunication technologies (SONET, DWDM, OTN)
- Experience supporting new product deployments, test plan creation and execution
- Strong written and verbal communication skills
- Ability to successfully multiple tasks while under pressure
- Detailed analytical abilities and technical writing skills
- Strong interpersonal skills and experience working with cross-functional teams
- Must be fluent in both English and Spanish, to include reading and writing
- Must be able to travel a 50% of the time, or as needed
Desired
- Degree in Engineering and 10 years working experience
- Intermediate to advance knowledge in Fujitsu Telecommunication Products
- Cisco and Juniper Routing/Switching Certifications
- Comfortable performing product vendor evaluations
- Advanced knowledge in Orchestrators
- Experience with server installation and server management
- Working knowledge in Cisco POD technology (server, switch, router)
Requisition ID : 24850
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