Sr. Telephony Administrator

hace 2 meses


San Francisco, Heredia, Costa Rica Support Services Group A tiempo completo

The Senior Telephony Administrator is a primary resource responsible for mission-critical telephony systems, including call servers, recording servers, ASR/TTS servers, contact center management servers, and VoIP endpoint devices. The Senior Telephony Administrator is required to be well versed in a variety of hardware and software, network and security protocols, Linux server administration and other general IT administrative functions – with a key focus on customer service and ensuring maximum system uptime for enterprise-wide communication systems. The Senior Telephony Administrator is also involved in providing oversight and management of junior-level IT resources. Responsibilities include but are not limited to the following:

  • Maintain, configure and support Asterisk based Open-Source Telephony servers.
  • Maintain, configure and support Loway QueueMetrics Contact Center Queue Management and Call Delivery Platform
  • Maintain, configure and support OrekaTR call recording platform
  • Maintain, configure and support Lumenvox Automated Speech Recognition and Text to Speech engine, using English, Spanish and French voice modules
  • Maintain, configure and support Omni-Channel platforms, include but are not limited to the following: SingleComm, InConcert, LiveVox.
  • Maintain, configure and support blended Microsoft / Open-Source infrastructure, including, but not limited to MS Windows Server 2012 and later, CentOS 6/7/8, and RHEL
  • Perform scheduled maintenance operations during off hours
  • Maintain and Configure Web (Apache/Nginx) and FTP servers
  • Develop training materials and procedures, or train users in the proper use of hardware or software
  • Answer after-hours night or weekend support calls as part of a rotating schedule

Required Qualifications and skills

  • Bachelor's degree or higher in Computer Science, Information Technology, or other related field, or 5+ years related industry experience
  • Linux+ Certification is preferred
  • Asterisk Certification is preferred
  • 3+ years VoIP telephony administration experience
  • 2+ years server and networking experience
  • Deep understanding of TCP/IP and SIP protocols
  • Broad understanding of infrastructure technologies
  • Knowledge of SQL, MYSQL and Cassandra databases
  • Familiarity with common telephony and networking terms
  • Knowledge and experience with LAN/WAN systems, VoIP PBX servers, and related applications
  • Strong written and verbal communication skills
  • 100% Bilingual, written and spoken English for professional level.
  • Ability to provide remote office/branch support



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