Training Specialist

hace 2 semanas


San José, San José, Costa Rica Syniverse A tiempo completo

Syniverse is well-known as one of the most interconnected companies globally, continuously striving to progress and innovate. We collaborate with some of the biggest brands worldwide, such as eight of the top 10 banks, and four of the top 5 global tech companies, alongside over 900 communications providers. Our dedicated team enjoys an innovative work culture and attractive benefits.



Who We're Searching For

Key Responsibilities:

  • Establish training standards and collaborate with teams to enhance training quality following best practices.
  • Gather work procedure information to develop training curriculum.
  • Structure training content for easy access via the Learning Management System.
  • Create, implement, and update training materials for diverse audiences.
  • Identify training needs of different groups and prioritize content development.
  • Customize curriculum for various audiences and learning methods.
  • Certify Operations Subject Matter Experts/Trainers in best learning practices.
  • Analyze the impact of training initiatives through data collection.
  • Plan, develop, and deliver training and learning programs.
  • Offer technical and/or operational support to projects and programs.
  • Research learning technology trends and enhancements to provide guidance on leveraging new features.
  • Maintain class records in LMS, including registrations, attendance, metrics, and evaluations.

Experience, Education, and Certifications:

  • Bachelor's degree in HR, Information Technology, Education, or relevant field, or equivalent professional experience.
  • 3-5 years of instructional design experience focusing on eLearning and Mobile Learning content development and related tools.
  • Possess or willing to complete a certificate in learning and design.
  • Prior Learning Management experience is a plus.

Additional Requirements:

  • Ability to effectively prioritize, coordinate, and manage multiple projects simultaneously.
  • Exceptional organization and attention to detail.
  • Strong interpersonal skills with the ability to work independently and within a team.
  • Proficient in various computer tools like PowerPoint, Excel, Word, Outlook, and SharePoint.

Why You Should Consider Joining Us

Embrace a new phase with us, guided by exceptional leadership. You'll become part of a dynamic and expanding organization that offers competitive compensation, flexible/remote work options, and a leadership team dedicated to nurturing an inclusive, collaborative, and transparent company culture. At Syniverse, connectivity lies at the heart of our operations. We recognize that diversity, equity, and inclusion are vital components of our success as a global entity, as we aim to attract, develop, and retain top talent to contribute to our mission of global connection.
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