Client Services Operations and Communications
hace 3 semanas
About us, but we'll be brief
Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society.
FORTUNE has named Experian one of the 100 Best Companies to work for.
In addition, for the last five years we've been named in the
100 "World's Most Innovative Companies" by Forbes Magazine.
Job Description:
This position will be supporting the Experian Consumer Services (ECS) - a passionate and innovative team with a mission to provide
Financial Power to All.
Our portfolio offers credit education and identity protection solutions to consumers and helps businesses manage the impact of a data breach.
What you'll be doing
Responsibilities:
- Manage and execute on the communications to deliver the notification projects to support daily production
- Provides accurate and timely feedback to internal constituents regarding service failures, customer concerns, order statuses and/or work changes
- Identifies and communicates issues that could affect quality or impact service level agreements in proactive manner
- Assist in performing project set up to include communicating job schedule, print production and mailing specifications
- Set up preplanning meetings as required for new/unique projects
- Communicates job expectations to vendors and internal clients, specifications and requirements, artwork / assets, project matrices, lettershop instructions, Data Processing (DP) Instructions.
- Support the notification project planning process, cadence, governance, documentation, reporting and communication
- Project manage strategic initiatives and departmental communication
- Facilitate forums and checkadjust sessions with appropriate stakeholders to ensure accountability
Qualifications:
What your background looks like:
- Marketing communication operations experience preferred in these additional areas:
- Direct Mail, USPS and printing operations
- Strong written and verbal communication skills
- Strong analytical and problemsolving capabilities
- Must be able to execute all tasks with exceptional attention to detail
- Must have ability and desire to work in a highpressure, fastpaced environment and be able to handle several projects and tasks simultaneously
- Demonstrable ability to optimize, document, and implement process changes and improvements
- Detailoriented and able to thrive in a highgrowth, fastpaced environment #LI-REMOTE
Perks:
- Experian employees are hybrid workers
- We work remotely with the option to work onsite
- 12 days of vacation + holidays
- Competitive pay and comprehensive benefits package, with a bonus target of 5%
- Flexible work schedule and relaxed dress code #LI-KH1
- Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is _
_The Power of YOU__ _and it ensures that we live what we believe._
Find out what its like to work for Experian by clicking here
- Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is _
_The Power of YOU__ and it ensures that we live what we believe._
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