Client Services Associate

hace 2 semanas

San Francisco, Heredia, Costa Rica Experian A tiempo completo
Job Description

Do you genuinely like helping people? Do you have experience in delivering exceptional customer service? If yes, we would like you on our team

Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we've been named in the 100 "World's Most Innovative Companies" by Forbes Magazine. Experian Consumer Information Services is redefining the way our clients do business within all aspects of the customer credit lifecycle. Fueled by best-in-class data and innovative technology we help businesses make smarter decisions, identify consumers, make decisions on loans, market to prospects and collect.

Experian Clarity is the leading source of alternative credit data in the subprime lending industry. By leveraging alternative data, our market- savvy data analysts are discovering trends and providing our clients innovative solutions for fraud, banking information, credit, compliance, prospecting and portfolio management.

A successful candidate will:

  • Performs a variety of activities to ensure client satisfaction, including interpreting reports, inquiry maintenance, managing users, responding to general inquiries, and assisting with internal projects.
  • Diagnose, research and resolve moderate to complex problems related to daily product usage, billing, and account maintenance
  • Conducts inquiry monitoring for new clients to ensure solutions are performing as expected.
  • Pre-qualifies inbound marketing leads
  • Coordinate requests and service needs with appropriate internal departments to ensure client requirements are met
  • Problem-solving approach coupled with strong communication skills and a sense of ownership and drive.
  • Demonstrate the ability to effectively work collaboratively cross-functionally
  • Ability to multi-task and work in a fast-paced environment.
Qualifications
  • High School Diploma and/or Bachelor's degree in Business Administration or related fields
  • 2-3 years Advanced customer service experience
  • Excellent English written and oral communications skills
  • Strong problem-solving skills
  • Advanced organizational skills
  • Strong PC/internet skills
  • Excel Intermediate
  • Ability to handle multiple tasks and priorities
  • Must be able to successfully pass our Employee Background Screen which will include criminal background check, previous employment and education verification, as well as a drug screen
Additional Information

Our uniqueness is that we truly celebrate yours. Experian's culture and people are key differentiators. We take our people agenda very seriously and focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's strong people first approach is award winning; Great Place To WorkTM in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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