Daas/ Pc&p Global Deal Consultant

hace 3 semanas

San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completo

Job Summary

  • This role is responsible for managing operational business relationships with accounts, optimizing strategies, and serving as a point of contact for customers/partners for operational issues. The role participates in contract negotiations, works towards process improvements while supporting project/account teams, and identifies risks and challenges. The role gathers customer feedback, manages records of customer interactions, and prepares reports for senior management.

Responsibilities

  • Manages the operational business relationship with midsized to large accounts while supporting project and account teams in designing customer solutions and optimizing operational processes.
  • Analyzes account financials to develop financial strategies to maximize profitability and ROI for both the organization and the customer.
  • Acts as a point of contact for customers and/or partners for operational issues, concerns, and escalations.
  • Identifies process gaps, advocates for process improvements, and implements changes to enhance operational efficiency and customer satisfaction.
  • Prepares presentations and reports for senior management and key stakeholders, outlining the status of strategic accounts, financial performance, and operational excellence initiatives.
  • Participates in negotiations for contracts and agreements with key customers or partners to ensure that terms are favorable and aligned with the organization's objectives.
  • Develops strategies for gathering, analyzing, and acting on customer feedback to improve customer satisfaction and loyalty.
  • Maintains detailed records, documentation, and reports related to customer interactions, operational processes, and project progress in adherence to all relevant regulations and standards.
  • Identifies and manages risks associated with customer accounts and operational processes to ensure business continuity.
  • Stays updated with the latest industry trends and technological advancements while guiding junior team members in navigating daytoday challenges.

Education & Experience Recommended**- Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.

  • Typically has 47 years of work experience, preferably in account management, business development, supply chain, customer service, or a related field or an advanced degree with 35 years of work experience.

Knowledge & Skills
NA

Cross-Org Skills

  • Effective Communication
  • Results Orientation
  • Learning Agility
  • Digital Fluency
  • Customer Centricity

Impact & Scope

  • Impacts multiple teams and may act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process.

Complexity

  • Responds to moderately complex issues within established guidelines.
**Disclaimer

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