Senior Specialist

hace 1 semana

Santa Ana, Costa Rica Western Union A tiempo completo

Senior Specialist, Agent Compliance - Santa Ana, Costa Rica


Would you like to feel like a hero every day? How about joining an international team of driven people who are passionate about protecting our customers? In this role every day brings a new story as a Senior Specialist, Agent Compliance.


Western Union powers your pursuit.

Role Responsibilities

  • Works closely with leadership on special projects and supporting internal and external audits.
  • Perform program reviews to determine agent's adherence of Global AML/CTF and Anti-Fraud compliance programs. This includes closure of renewal and recertification checklists.
  • Works in partnership with other groups within Western Union, such as Sales, FIU, GMI, GSI, and Fraud & Global Consumer Protection.

Role Requirements

  • Bachelor's degree or relevant work experience in direct communication with customers or compliance field.
  • Excellent written and verbal communication skills with demonstrated interpersonal and customer service skills.
  • Excellent analytical skills. Very good English language skills, as well as at least one more additional language, is strongly preferred.
  • Ability to work with and knowledge of Microsoft Office tools.
  • A driver's license is a preferred attribute.
  • You will need to have 4 years of experience in management and planning, business impact and customer focus; direct communication with WU agents is required in the role, thus customer focus/centricity is important for the employee.

We make financial services accessible to humans everywhere. Join us for what's next.
Western Union is positioned to become the world's most accessible financial services company —transforming lives and communities.

We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe.

More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.


Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few

Your Costa Rica

- specific benefits include:

  • Asociación Solidarista
  • Paid time off including extended maternity leave.
  • In house company doctor services
  • Continuing Education
  • Transportation services options
  • Parking spaces
  • Hybrid model work
  • Flexible Working Schedules if applicable
  • Referral Program award
  • Employee Resource Groups (ERG) and committees to volunteer with
  • Carpooling Program
  • Price Smart membership
  • Pan American Medical and Life insurance
  • Cafeteria Subsidy

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