Service Desk Analyst

hace 2 semanas


San José, San José, Costa Rica Wipro Limited A tiempo completo

Overview:
We have an open position for a Service Desk Analyst

Key Skills Required:

  • IT Service Desk experience 1 year
  • Good English communication skills written and oral.
  • Excellent troubleshooting skills (O365/VPN/Skype/Printer/Active Directory/MS-Office etc)
  • Understanding of Windows 7 & 10 operating system
  • Assisting with configuring/troubleshooting of Software and Hardware
  • Experience working with ServiceNow to log, track, close tickets
  • Excellent telephone etiquettes and customer service
  • Excellent troubleshooting skills
  • Knowledge of Microsoft based operating systems with emphasis on Windows X
  • Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, delegation, Windows laptop & Mac books, Desktop, Multifunctional devices (MFD), Mobile & Tablets)
  • Experience with using and troubleshooting Microsoft Office with emphasis on MS Word, MS Excel and MS PowerPoint.
  • Basic understanding of PC hardware setup and configuration.
  • Should have good understanding of infrastructure management processes; Understanding of ITIL framework is needed.
  • Good communication (written & oral), presentation skills, quick learner, selfinitiated, team player, open to work in shifts
  • Willingness to work in 9 x 5 support environment including working on Weekends and Holidays.
  • Excellent time management skills and ability to work under pressure
  • Continuous commitment to professional development
We are Wipro, a leading global information technology, consulting and business process Services Company.

We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful.


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