Mce Service Desk Technician Ii

Description of Responsibilities: Addresses complex or advanced incidents referred by Service Desk Analysts, which may include detailed research, collaboration with support team leaderships, and using remote desktop access for troubleshooting. Reassigns tickets as appropriate to the next level support team(s). Creates a positive customer support experience...

of Responsibilities Execute formal quality assurance processes, ensuring the service desk team is meeting standards of quality while supporting the unique business needs Oversee daily operations of quality assurance including auditing phone calls and tickets, tracking and reporting results, and making recommendations for improvement to service desk team...

Job Title: Calibration Technician IIDepartment: Quality AssuranceMain Purpose of Job: (Brief Summary) Under laboratory coordinator's direction, will perform technician limited duties associated with calibration and calibration area quality assurance support.Main Job Duties/Responsibilities (List most important first) All duties listed for Category...

6+ months of Help Desk/Service Desk Support (or 1 year of call center experience) 6 months of Desktop Support w/increasing responsibilities 6 months of Knowledge Management 6 months of ServiceNow (or equivalent ITIL Incident tracking Basic troubleshooting and repair of on premise and cloud based Microsoft products including MS Office 2016, O365, SCCM, Azure,...

Job Summary:The Service Desk Analyst L1 is the first point of contact for the users who call our IT Service Desk while providing the highest level of customer service. In a senior position, the analyst is expected to work according to his expertise with different accounts, demonstrating all his knowledge.Responsibilities:- Responsibilities of the process:...

Brief description: Serve as the first contact point within the Service Desk offering level 0 and level 1 support to Sysco associates and internal customers via phone calls, live chat support and manage non-critical single user escalation requests.Description of Responsibilities:Addresses and resolves reported non-major incidents and requests; logs all...

Desired Core Skills Professional Competencies Basic Service and English Knowledge. Customer Relationship – able to establish quick working relationships/empathy with customers. Communication – listening, ability to communicate clearly with customers, colleagues and managers. Problem Solving – understands and resolves basic problems. Team...

Job Summary:The Service Desk Analyst L1 is the first point of contact for the users who call our IT Service Desk while providing the highest level of customer service. In a senior position, the analyst is expected to work according to his expertise with different accounts, demonstrating all his knowledge.Responsibilities: Perform Incident and Request Queue...

Desired Core SkillsProfessional Competencies Basic Service and English Knowledge. Customer Relationship – able to establish quick working relationships/empathy with customers. Communication – listening, ability to communicate clearly with customers, colleagues and managers. Problem Solving – understands and resolves basic problems. Team Working –...

Desired Core SkillsProfessional Competencies Basic Service and English Knowledge. Customer Relationship – able to establish quick working relationships/empathy with customers. Communication – listening, ability to communicate clearly with customers, colleagues and managers. Problem Solving – understands and resolves basic problems. Team Working –...

Service Desk-IT Support, quién realizará las siguientes funciones:Experiência y excelentes habilidades de resolución de problemas de hardware y software.Comprensión del sistema operativo Windows.Experiência trabajando con ServiceNow para registrar, rastrear y cerrar tickets.Experiência en la resolución de problemas de TI por teléfono/correo...

Job Summary:The Service Desk Trainer/QA will be responsible for the 2 main areas of the Center of Excellence, quality Assurance and the Training Process.This person will be responsible for the evaluation, creation, and preparation of all training needs such as New Hire Training, Refresh sessions to improve employees' performance, employee feedback,...

Work mode:OnsiteOnsite Location(s):Heredia, CRAdditional Locations:Costa Rica-HerediaDiversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance At Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and highperforming employees, tackling some of the most important...

Knowledge/Education: Associates Degree in Computer Science or other technical field is requiredAdvanced EnglishJob Experience: 23 years IT support experience requiredSkills/Competencies: Provide afterhours support when required critical to the business operations Ability to work effectively in a fastpaced team environment as well as independently Must have...

Knowledge/Education: Associates Degree in Computer Science or other technical field is requiredAdvanced EnglishJob Experience: 23 years IT support experience requiredSkills/Competencies: Provide afterhours support when required critical to the business operations Ability to work effectively in a fastpaced team environment as well as independently Must have...

Requisitos:Skills and Experience: Minimum of 3 Years of experience in Service Desk or similar environment Can effectivity demonstrate advanced experience with ServiceNow ITSM usage and workflows Exceptional customer support and interpersonal skills Excellent Written and Verbal Communication; Superior telephone etiquette Bilingual - SpanishBeneficiosWFH-2...

OverviewSmarsh is in search of a Professional Services Implementation Technician to join the rapidly growing Solutions Delivery team. This role involves coordinating customer escalations and ensuring exceptional customer experience (CX). Responsibilities include implementing, maintaining, and enhancing process runbooks and associated documentation to...

Job Description Spend defined time on the phones daily and provide queue assistance. Maintain the overall technical expertise of TSC phone agents for the supported products and applications through knowledge gaps and trends analysis. Provide on-call support when necessary, including acting as subject matter expert for applications and products...

Work mode:OnsiteOnsite Location(s):Heredia, CRAdditional Locations: Costa Rica-HerediaDiversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance At Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and highperforming employees, tackling some of the most important...

Role OverviewSmarsh is seeking a Professional Services Implementation Technician to join our fast-growing Solutions Delivery team. The Professional Services Implementation Technician will coordinate customer escalations and promote exceptional customer experience (CX). Implement, maintain, and develop process runbooks and associated documentation that result...