Banking Operations Team Leader

hace 2 semanas


San Francisco, Heredia, Costa Rica British American Tobacco A tiempo completo

BAT is evolving at pace - truly like no other organisation.

To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey

BAT Costa Rica IS LOOKING for a BANKING OPERATIONS TEAM LEADER
- **FUNCTION**: Finance

-
SUB FUNCTION: Procure to pay
-
SALARY RANGE:Competitive Salary + Excellent benefits + market leading bonus

-
LOCATION:Heredia, Costa Rica

ROLE POSITIONING AND OBJECTIVES

What are the key objectives and expectations from this role?

  • Process the adhoc requirements related to BO process.
  • Execute the necessary KPI's follow during the month.
  • Ensures all BO processes and internal controls are followed.
  • Define, create, and analyse Banking Ops reports.
  • Review and adjust workload allocation to ensure timely processing of payments.
  • Coordinate month/quarter/year end activities to ensure completion of close activities on time.
  • Serve as escalation path to resolve Banking Ops issues.
  • Lead the team and be a key resource, directly overseeing a team member.
  • Meets with stakeholders, other departments personnel, addressing or complex accounts payable issues.
  • Provide support and help to EM and internal stakeholder on all accounts payable related topics.
  • Measure KPI's to assess team performance and report achievements or deficiencies to the BO process.
  • Maintain training and develop BO team.
  • Create and preform annual reviews of BO team members.

What is the direct impact of this role on the team or organization?

Reports to
Banking Operations Assistant Manager

**Number of Direct Reports
**5

Core Relationships
Internal - AP, End market - Request initiator, BCT, GTO, MD, Bank Recs and GBS - collaborate closely with other GBS's

External - Internal and External Auditors - On audit work, External banking service providers (global and local banks)

**Geographic Scope
**Americas

WHAT YOU WILL BE ACCOUNTABLE FOR

  • Tasks processed within SLA agreed with end markets.
  • KPIs are met and differences are managed effectively.
  • Issues are escalated following escalation process.
  • Processes are adhered to RACM and Internal Controls.
  • Achieved a high degree customer satisfaction at year end.
  • Continuous Improvement initiatives and quantify benefits once implemented.
  • Trainings and development plans are reviewed constantly.
  • Review performance and people objectives twice a year to develop your business and leadership capabilities.

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE

Experience Required

  • At least 2 years of experience in BO processes
  • Experience supervising and leading teams.
  • Problem solving and attention to details

Technical / Functional / Leadership Skills Required

  • Medium/Advanced knowledge in transactional platforms (ERP, SAP).


MS Office
  • Medium/Advanced level.


MS PowerPoint
  • Medium level of knowledge.
  • Coordinate and plan activities by using time efficiently.
  • Prioritize and give visibility on the workload in a given time any coordination to distribute tasks within the team must be reviewed with your team leader.
  • Capable of backing up any market within the team.
  • Understand responsibility and capable of making decisions.
  • Communicate with peers, managers and stakeholders effectively.
  • Escalate issues and provide possible solutions to your line manager.
  • Able to listen.
  • Communicates fluently and clearly with stakeholders.
  • Manage time and identify time constraints to be escalated for resolution.
  • Able to assess risks when not completing tasks accurately or out of time.
  • Analysis provided with accuracy and insights.
  • Aware of potential impacts on not completing tasks on time.
  • Negotiate and propose new deadlines aligned with expectations.
  • Understand internal and external customers' requirements.
  • Capable of communicating effectively with customers.
  • Maintain a proactive attitude.
  • Follow up and provide solutions to customers timely.
  • Advanced knowledge of processes.
  • Evaluate potential impacts in other areas and expose concerns to other before making decisions.
  • Understand GBS different functions and roles.
  • Develop and propose new ways of working to improve processes.
  • Own any issue identified, look for solutions and escalate to line manager when required.
  • Propose new ideas and constantly innovate in the current role.

Education / Qualifications / Certifications Required

  • Technical Degree in accounting or finance background accounting or business administration
  • English B1-B2

BENEFICIAL

  • Portuguese-Intermediate

WE ARE BAT
At BAT, we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation.
See what is possible for you at BAT.

  • Global Top Employer with 53,000 BAT people across more than 180 markets.
  • Brands sold in over 200 markets, made in 44 factories in 42 countries.
  • Newly established Tech Hub

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