Cam Team Manager

hace 2 semanas


San Francisco, Heredia, Costa Rica DHL A tiempo completo

Manager of Centralized Access Management (CAM) Team

Responsibilities and Duties:

  • Serve as a change leader; innovate and instill in your team an appreciation for thinking outside of the box, questioning the status quo, and striving to find efficiencies.
  • Enhance and centralize CAM function
  • Responsible for monitoring and assuring KPI compliance. Review results to understand current service performance level
  • Provide leadership, guidance and mentoring to the team, managing conflict and ensuring the team's processes and tasks are carried out efficiently
  • Lead and/or collaborate on improvements / projects to drive service delivery improvements and optimization
  • Establish and maintain strong relationships with internal and external stakeholders

Requirements:

  • Ability to influence key decision makers at all levels
  • People management experience and excellent communication and facilitation skills
  • Relevant supervisory / team leader experience with multicultural teams
  • Extensive awareness of the ITS global Service Desk and more than 5 years of experience in Service Desk
  • Experience with identity and access management is an added advantage
  • Ability to accept and embrace change as a constant and unpredictable feature of your working environment and drive those changes within your team
  • Business and Statistical Analysis experience
  • Quick thinker and Problem solver
  • Result oriented

Reporting To:
This role reports to the Head of Roadmap Support & Planning and Operations Support
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