Team Leader

hace 2 semanas


San Francisco, Heredia, Costa Rica Concentrix A tiempo completo
Description Your Journey at Concentrix Starts Here:
At Concentrix our mission is to be the greatest customer engagement services company in the world, rich in diversity and talent. We believe in doing right by and for people, our clients, their customers, our staff, our communities, and our planet.
We cannot achieve this vision without you
If you have an interest in improving our performance for the world's best brands in over 70 countries spanning 6 continents, please continue reading. There are a few characteristics we look for across all our hires regardless of the team they are working for. If this is you, we would love to discuss career opportunities with you.
* Are you ready to reimagine the world?
* Does working for a company who invests in the future and is inspiring in the marketplace intrigue you?
* Are you bold in your decisions, and do you have contrarian views on how to run a business?
Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.
In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today's hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of CX.
We're a remote-first company looking for the absolute best talent in the world.
#LI-Onsite
You will report to the Operations Manager.

The Team Leader should have strong leadership skills, with the ability to motivate and guide team members towards success. Collaboration with other departments and stakeholders to streamline processes and improve technical outcomes is essential.

Responsibilities

  • Technical expertise in Cloud services,
  • Active Directory, Microsoft Azure, AWS, and Google Cloud understanding.
  • Your experience/knowledge in handling Virtualisation is a significant asset to this role (VMWare/Hyper-V/Nutanix). Networking knowledge such as DNS/DHCP/VLANs to a good understanding
  • Knowledge of different types of servers (Domain controllers/SQL/Fileservers/NAS).
  • Over 3 – 4 years of experience handling customers.
  • TSM are expected to drive performance, archive goals set, and CVAs.
  • Conduct technical assessments and case audit reviews to assess engineers' proficiency.
  • Develop relationships within the supporting business units to help resolve issues related to team members (e.g., Human resources, WFM, Quality, etc.).
  • Exceed all reporting deadlines.
  • Demonstrate skills at zing trends and assisting in creating action plans that determine a solution.
  • Identify performance-related issues, develop an action plan for improvement, and implement corrective action, up to and including termination of employment.
  • Ensure service delivered to our customers meets contractual Key Performance Indicators ('KPIs') and financial expectations.
  • Provide subject matter expertise in handling escalated customer calls.
  • Schedule and organize team activities and meetings.
  • Stay current on internal work processes and policies.
  • Attend required manager development training.

Candidate Profile

  • At leads 1 year of experience leading roles or background in business
  • administration/human *-- resources or related field.
  • Technical expertise, cloud services, technical support management, and customer satisfaction
  • standards.
  • Strong understanding of computing technology and networking.
  • Rubric knowledge and understanding.
  • Experience providing and receiving feedback.
  • ITILv3/v4 qualified preferred or previous experience within an IT service environment.

Location:

Costa Rica- Barreal de Heredia

Language Requirements:

English

Time Type:

Full time
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