Training and Quality Analyst

hace 2 semanas


San José, San José, Costa Rica Emerson A tiempo completo

Responsibilities:

  • Help develop an optimized and continuous learning and development plan for all Latin America Customer Care team members
  • Conduct personnel certifications and calibrations to ensure process and technical knowledge of the team members are correct and current
  • Independently audit sales orders and quotes for accuracy and compliance using business systems
  • Systematically collect, identify, and address quality, process, systems and training gaps
  • Assist in resolving identified issues by providing possible corrective and preventive action plans
  • Provide training and proper communication to teams involved in the implementation of standard procedures, best practices, and changes made to the processes and systems
  • Collect and save pertinent documentation to ensure compliance with Emerson record retention and documentation procedures
  • Ensure compliance with import/export, contract and government requirements. Screen quotes and orders for compliance with the Emerson Terms and Conditions, Agreements and standards
  • Act as back up in entering and managing orders and or processing quotes depending on the business needs
  • Understand basic Emerson differentiation strategy, the fundamentals of Perfect Execution, Lean, and Agile
  • Perform other duties as required

Requirements:

  • Degree in Business Administration, Finance, Logistics, International Commerce, Engineering or significant relevant experience
  • Experience: At least 1 Year of experience within the Quote to Cash Process required, training and process improvement experience preferred
  • Oracle CRM, Oracle eBusiness OM, PA and PO Module knowledge preferred
  • Minimum of B1 level required, B2 (Upper Intermediate) and higher preferred to be able to communicate well with global teams
  • Experience as a member of a fast paced, customercentric company where there was a spirit of teamwork between peers, a direct sales force and representative selling organizations, preferred.

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