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Amazon Fresh Sr. Associate
hace 3 semanas
- Speak, write, and read fluently in English
- Proven success in establishing a task routine and identifying opportunities for simplification.
- Demonstrated success working in a metrics driven environment
- Ability to use metrics to identify root cause issues and solve for them
- Schedule and workfromoffice flexibility
The Ultra-Fast-Fresh Support team's primary role is to support the Amazon US Grocery Delivery business - and it's different verticals such as vendor, instock and marketing managers as well as distribution, selection and pricing teams in who are based in the US which have a direct impact on customer experience.
- Improve sourceability and buyability of the Fresh and PrimeNow selection by analyzing drivers and resolving underlying issues
- Speed up selection onboarding processes by comparing intended selection attributes with source data base and coordinate new item setup
- Reduce defects during order process through audits
- Schedule marketing campaigns
- Monitor and execute price changes in systems in line with Retail seller of record recommendations
- Monitor a ticketing queue to comply with the Service Level Agreements (SLAs)
Interested? We want to hear from you Please indicate in your resume how you meet the basic and preferred qualifications listed below.
The individual is expected to perform these tasks through the implementation of Standard Operating Procedures and following the Quality Standard Guidelines of the team.
- Demonstrate expertise in handling end-to-end processes and related tools in order to achieve business goals and ensure the given SLAs are met per quality standards
- Perform root cause analysis, researching for missing information, finding the main errors and solving them
- Monitor individual KPIs (productivity, quality, utilization, etc), create reports, escalate and dive deep on deviations
- Demonstrated ability to analyze problems logically
- Selfdisciplined, diligent, proactive, and detailoriented
- Good time management and organizational skills
- Effectively prioritizes work time to ensure productivity and fulfills department standards for time spent
- Ability to determine situational needs and provide appropriate solutions
- Demonstrated ability to learn and multitask.
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