Psst Sr. Associate, Physical Stores Support Team

hace 2 semanas


San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo
Speak, write, and read fluently in English

  • Experience with Excel
  • 2 years experience supporting internal teams/stakeholders, merchantservice, or customerservice.


The Physical Stores Support Team executes SOPs to aid Corporate teams with product selection & onboarding, merchandising, marketing, inventory and pricing functions for Amazon branded brick and mortar stores.

Our stores have innovative concepts (including Amazon Go). You'll be part of a team working to operate, scale, and invent to support business success and growth. Your work will have a direct impact on the customer experience and stakeholder trust. Expect fun, a learning curve, and opportunities to sharpen your skills and grow.

Key job responsibilities

A day in the life

As a PSST Sr

Associate you will:


  • Learn to document SOP changes and develop your writing skills to be able to document new tasks.
  • Demonstrate expertise in following instructions endtoend with high quality results.
  • Gain experience in tools used in order to achieve business goals and provide processlevel reports to senior management/ stakeholders.
  • Dive deep on output deviations and escalate issues.
  • Perform root cause analysis, researching for missing information, finding the main gaps and solving them.
  • Interact with multiple stakeholders on a daily basis to communicate on operations.
  • Participate in improvement and optimization initiatives.
  • Share knowledge and best practices with the team, including delivering training sessions for processes.
  • Effectively prioritize work time to ensure productivity and record time spent on tasks.
Heredia, H, CRI

  • Previous experience in Process Improvement and SOP optimization.


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