Rma Specialist I

hace 2 semanas


San José, San José, Costa Rica Emerson A tiempo completo

Duties and Responsibilities

  • Review customer specifications: verify model numbers, offers alternative solution if what is required cannot be met.
  • Directly provide customers with evaluation of RMA based on RMA evaluation report with support from Technical Support staff when required.
  • Review Commercial terms and conditions to ensure compliance to prior agreements and Emerson Process Management established guidelines:
  • Review orders for technical conformance with valid model options, manufacture/ship date and calibration ranges.
  • Completeness and accuracy of information from the US counterpart.
  • Documentation and inspection requirements (i.e., Material Safety Data Sheet
  • MSDS).
  • Perform accurate and timely (within the goal set by management) AWR order entry into the Oracle system to allow effective performance to meet customer requirements.
  • Assures all order details are accurate and in conformance with the customer needs and factory capabilities.
  • Assures orders are entered properly to communicate requirements to other groups.
  • Communicate to the NA Measurement Flow and MSS group and the necessary support groups on status of AWR orders.
  • Shares best practices with team members.
  • Interacts with crossfunctional support teams for assistance on AWR order entry, calculations, technical questions escalations, nonstandard product options, buy/resale items, etc.
  • Accomplishes utilization trackers; accuracy reports; transaction monitoring sheets.
  • May have to conduct Trade Compliance Screening if applying.

Qualifications

Basic Qualifications:

  • Academic background in Business Administration or related field.
  • English Proficiency (Written and Oral) level, minimum must B2 (Upper Intermediate).
  • Able to talk to customers and answer phone calls to handle cases or customer requests.
  • Customer Service or equivalent technical experience (01 year).
  • Attention to details and decisionmaking.

Preferred Qualifications:

  • Customer Service or equivalent technical experience (>2 years).
  • Past work experience associated with the process industry.
  • Analytical and responds to the question "How" to achieve the objectives.
  • Aims to maintain excellent relations with the company and clients.
  • Aligns thinking to help achieve division's business goals and objectives.

Working conditions

  • 3 Days Remote, 2 Days Onsite Work Structure.
  • Work hours may adjust according to US time zones.


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