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Rma Specialist I
hace 2 semanas
Duties and Responsibilities
- Review customer specifications: verify model numbers, offers alternative solution if what is required cannot be met.
- Directly provide customers with evaluation of RMA based on RMA evaluation report with support from Technical Support staff when required.
- Review Commercial terms and conditions to ensure compliance to prior agreements and Emerson Process Management established guidelines:
- Review orders for technical conformance with valid model options, manufacture/ship date and calibration ranges.
- Completeness and accuracy of information from the US counterpart.
- Documentation and inspection requirements (i.e., Material Safety Data Sheet
- MSDS).
- Perform accurate and timely (within the goal set by management) AWR order entry into the Oracle system to allow effective performance to meet customer requirements.
- Assures all order details are accurate and in conformance with the customer needs and factory capabilities.
- Assures orders are entered properly to communicate requirements to other groups.
- Communicate to the NA Measurement Flow and MSS group and the necessary support groups on status of AWR orders.
- Shares best practices with team members.
- Interacts with crossfunctional support teams for assistance on AWR order entry, calculations, technical questions escalations, nonstandard product options, buy/resale items, etc.
- Accomplishes utilization trackers; accuracy reports; transaction monitoring sheets.
- May have to conduct Trade Compliance Screening if applying.
Qualifications
Basic Qualifications:
- Academic background in Business Administration or related field.
- English Proficiency (Written and Oral) level, minimum must B2 (Upper Intermediate).
- Able to talk to customers and answer phone calls to handle cases or customer requests.
- Customer Service or equivalent technical experience (01 year).
- Attention to details and decisionmaking.
Preferred Qualifications:
- Customer Service or equivalent technical experience (>2 years).
- Past work experience associated with the process industry.
- Analytical and responds to the question "How" to achieve the objectives.
- Aims to maintain excellent relations with the company and clients.
- Aligns thinking to help achieve division's business goals and objectives.
Working conditions
- 3 Days Remote, 2 Days Onsite Work Structure.
- Work hours may adjust according to US time zones.
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