Solution Support Specialist

hace 3 semanas


San José, San José, Costa Rica TD SYNNEX A tiempo completo

Job Overview
Prepare and review invoices, ensuring the accuracy and completeness of billing data, resolving billing issues, and maintaining accurate records.

Primary Duties and Responsibilities:

  • Primary responsibility is the creation, review, and delivery of invoices to customer for maintenance contracts and installation events.
  • Coordinates with internal and external resources to meet agreedto expectations of the customer and TD SYNNEX.
  • Identifies and communicates options available for issue resolution, as needed.
  • Ensures appropriate information is updated and maintained for the customer and internal teams.

Knowledge and Skills:

  • English, B2+ or above
    Required
:

  • Demonstrated verbal and written communications and interpersonal skills sufficient to work in a team environment and effectively interface with internal teams.
  • Ability to work with the team on multiple and a variety of tasks.
  • Ability to learn and adapt to different customer requirements.
  • Demonstrated ability to perform basic mathematical calculations.
  • Basic working knowledge of Microsoft Office (e.g., Excel, Outlook, Teams).
  • Salesforce experience desired, but not essential.
  • Previous customer invoicing experience desired, but not essential.
  • Previous backoffice experience desired, but not essential.
  • Demonstrated ability to learn new ERP systems.

Work Experience Requirements:

  • 2+ years of progressive previous work experience in a customer service, and/or support role working with customers, or a combination of posthigh school formal education and job experience that demonstrates the ability to meet all of the identified job responsibilities.

Education & Certification Requirements

  • High School or equivalent

Working Conditions

  • Hybrid schedule conditions

What's In It For You?
-
Elective Benefits:

Our programs are tailored to your country to best accommodate your lifestyle.
-
Grow Your Career:


Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.

-
Elevate Your Personal Well-Being:

Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
-
Diversity, Equity & Inclusion:

It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
-
Make the Most of our Global Organization:

Network with other new co-workers within your first 30 days through our onboarding program.
-
Connect with Your Community:

Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.


At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion.

If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply.

You may be exactly the person we're looking for
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