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Solution Support Specialist
hace 3 semanas
The
Solutions Support Specialist will prepare and review invoices, ensuring the accuracy and completeness of billing data, resolving billing issues, and maintaining accurate records.
What You'll Do:
- Primary responsibility is the creation, review, and delivery of invoices to customer for maintenance contracts and installation events.
- Coordinates with internal and external resources to meet agreedto expectations of the customer and TD SYNNEX.
- Identifies and communicates options available for issue resolution, as needed.
- Ensures appropriate information is updated and maintained for the customer and internal teams.
- Performs other additional duties as assigned.
What We're Looking For:
- High School Diploma or equivalent.
- Two (2) years of progressive previous work experience in a Sales, customer service, warehouse or product support role working with customers, or a combination of posthigh school formal education and job experience that demonstrates the ability to meet all of the identified job responsibilities.
- Proficient in English (level B2 or higher) required.
- Demonstrated verbal and written communications and interpersonal skills sufficient to work in a team environment and effectively interface with internal teams.
- Ability to work with the team on multiple and a variety of tasks.
- Ability to learn and adapt to different customer requirements.
- Demonstrated ability to perform basic mathematical calculations.
- Basic working knowledge of Microsoft Office (e.g., Excel, Outlook, Teams).
- Salesforce experience desired, but not essential.
- Previous customer invoicing experience desired, but not essential.
- Previous backoffice experience desired, but not essential.
- Demonstrated ability to learn new ERP systems.
Other Education / Certifications:
- College Degree in Business or Marketing preferred.
Working Conditions:
- Professional environment (Remote/Hybrid).
- Occasional nonstandard work hours or overtime as business requires.
What's in it for You?
-
Elective Benefits:Our programs are tailored to your country to best accommodate your lifestyle.
-
Grow Your Career:Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
-
Elevate Your Personal Well-Being:Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
-
Diversity, Equity & Inclusion:It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
-
Make the Most of our Global Organization:Network with other new co-workers within your first 30 days through our onboarding program.
-
Connect with Your Community:Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity, and inclusion.
If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply.
You may be exactly the person we're looking forWhat's In It For You?
-
Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
-
Grow Your Career:Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
-
Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
-
Diversity, Equity & Inclusion:It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
-
Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
-
Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion.
If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply.
You may be exactly the person we're looking for-
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