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Advisor I, Chat Support
hace 2 semanas
Customer Service/Support
Location
- Barreal de Heredia, Costa Rica***Job Title:Advisor I, Chat Support
Job Description:
The Advisor I, Chat Support position interfaces with customers via inbound chats, outbound calls, or through the Internet depending upon client requirements.
- Interactuar con clientes por medio de llamadas entrantes y salientes, consultas por medio de internet, correo electrónico, chat o cualquier otro medio afín determinado por EL PATRONO.
- Asegurar que el servicio prestado a nuestros clientes cumpla con las métricas de Desempeño (KPIs: Key Performance Indicator)
- Aclarar los requisitos del cliente; comprobar el entendimiento de estos, utilizar herramientas y recursos de apoyo para resolver los problemas de los clientes que no son estándar y requieren alguna aclaración o pensamiento conceptual.
- Escuchar atentamente las necesidades y preocupaciones de los clientes; demostrar empatía con el fin construir una buena relación con el cliente.
- Saludar a los clientes de una manera cortés, amistosa y profesional utilizando los procedimientos acordados.
- Mantener un amplio conocimiento de los productos y/o servicios de los clientes
- Desempeñar un trabajo completo y preciso, incluyendo la documentación adecuadamente las cuentas según sea necesario.
- Participar en actividades diseñadas para mejorar la satisfacción del cliente y el rendimiento empresarial
- Ofrecer productos y/o servicios adicionales.
- Rastrear, documentar y recuperar información en la base de datos para seguimiento de llamadas.
- Cualquier otra función que le sea indicada o que resulte compatible con sus conocimientos y capacidades, y que sea inherente al puesto ocupado.
Location:
Costa Rica
- Barreal de Heredia
Language Requirements:
English
Time Type:
Full time
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