IT Problem Manager

The Infrastructure Senior Technology Analyst is an intermediate level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified...

The Helpdesk Manager ensures the adherence of professionalism and expansion of all activities done at the Service/Help desk levels, in addition to development of the Helpdesk Team Leads.They will ensure that the help desk team delivers flawless customer service in managing incident restoration and service level agreements, and ensure that client inquiries...

PROBLEM MANAGEMENT SPECIALISTPurpose:Full command of the Problem Management process in DPDHL, as well as PRS techniques (Kipling, 5 times why, Ishikawa diagram, PDCA, etc).Single Point of Contact in the region (Americas) for everything related to Problem Management at a Global level.Hold monthly meetings with the EUS teams in America to discuss open Problem...

Company DescriptionAbout us, but we'll be briefExperian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we've been...

At DHL Express, our vision is "Connecting people, improving lives". We are the Most International Company in the World, "the big yellow machine" as we love to call it. Specifically In our Central and South America region, we cover 15 countries, from Parque Nacional Tikal in Guatemala, to Ushuaia in Tierra del Fuego - Argentina. We are more than 3,400...

Team & RoleJoin ServiceNow's Digital Technology (DT) organization to drive the digital transformation of ServiceNow's business functions. The Strategy Realization Office (SRO) supports this transformation with Program Management services.We're seeking a Senior Program Manager and Agile Scrum Master to join our SRO team. You will play a crucial role in...

Job Summary This role is responsible for effectively resolving moderate to complex technical issues encompassing hardware and software across internal and external businesses and end users as well as engaging as a trusted consultant for planning innovative solutions. The role leads representative activities, collaborates to prevent/ mitigate issues,...

We are currently seeking a IT Infrastructure Project Manager JR to join our team in Heredia, Costa Rica.- Job Description: Support Infrastructure project multicountry. Working in virtual teams, working remotely or for a remote manager. Support projects endtoend (planning, execution, monitoring and closure) Basic support in project financial management...

The IT Project Manager provides full leadership and supervisory responsibility. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise. Strong...

Basic Qualifications BA/BS in Computer Science, Engineering, Mathematics or related field Advanced working knowledge of large data manipulation and data mining using SQL Advanced skills in Excel as well as any data visualization tools like Tableau or similar BI tools (familiarity with Tableau and Quicksight preferred)Amazon is in search of a Senior IT...

Incident Manager (Remote)Heredia, Costa RicaSGF Global is looking for a Incident Manager, for IT enterprise in Heredia, Costa Rica.Overview:The Incident Manager establishes policies, processes, and systems for the implementation of a quality incident management process.Requirements: Bachelor's Degree in Computer Science or related field Experience in problem...

At DHL Express, our vision is "Connecting people, improving lives". We are the Most International Company in the World, "the big yellow machine" as we love to call it. Specifically In our Central and South America region, we cover 15 countries, from Parque Nacional Tikal in Guatemala, to Ushuaia in Tierra del Fuego - Argentina. We are more than 3,400...

Team & RoleServiceNow's Digital Technology (DT) organization leads the digital evolution of ServiceNow's business functions. The Strategy Realization Office (SRO) supports this evolution by providing Program Management services.We are seeking an individual to join us as a Principal Program Manager on the SRO team, where you will have a crucial role in...

Company DescriptionAt ServiceNow, our technology contributes to making life easier for everyone, while our team brings this vision to life. We operate at high speed because we understand the importance of efficiency. By being part of ServiceNow, you join a team of innovators with a passion for making a difference. We believe that the key to success lies in...

Our company:Encora is a global Software and Digital Engineering company that helps business overcome the Software Engineering Talent shortage and provides next-gen services and such as Predictive Analysis, Artificial Intelligence & Machine Learning, IoT, Cloud, and Test Automation. We count with 16 global offices and 25 innovation labs.Our Software...

Excited to write code for the Bank Industry?In Citi were automating our processes. Emerging technologies working together with our innovation is allowing our business areas to improve and speed up our company's deliverables. We are well known for taking ownership, delivering with Pride and succeeding together. If you have great experience in Project...

Additional Locations: Costa Rica-HerediaDiversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for...

Company DescriptionExperian is the world's leading global information services company. During life's big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and...

Project Manager Sr. (Hybrid)Heredia, Costa RicaSGF Global is looking for a Project Manager Sr., for IT enterprise in Heredia, Costa Rica.Requirements: 57 Years' Experience in Service Management Domain(Incident, Change & Problem) anyone as primary and should be well versed in ITIL processes and standards. Run Daily Cadence with Key Stakeholders for...

Our innovative and growing company is looking to fill the role of Agile Project Manager with experience as a _Scrum Master_We need someone who loves leading Agile projects, solving problems and learning new things. Technologies come and go, but that excites you because of the endless possibilities it creates. You will lead projects impacting customer number...