Legal Intake Specialist

hace 3 semanas

San Francisco, Heredia, Costa Rica Eagan Immigration PLLC A tiempo completo

The
Intake Specialist at
Eagan Immigration plays a vital role in gathering initial information from potential clients to accurately screen for potential case viability and success avenues.

The Intake Specialist precisely follows a script in these initial conversations, has excellent attention to detail, and is diligent in follow up internally and externally.

This role also begins to build a relationship with the potential clients to instill confidence in the Eagan process and provides top-notch customer service experience.

This position may assist with other aspects of the potential client stage of the pipeline, and/or other projects as assigned.


Eagan Immigration is a US-based law firm dedicated to helping our clients explore their immigration options, create a plan for their case and obtain the immigration benefit for which they qualify.

We care about our clients and their families and aim to support them at each stage of their immigration journey.


Responsibilities:

  • Conduct initial intake screening calls with potential clients to gather information for consultation review; keep meticulous and detailed notes on conversation, quickly and efficiently sharing information internally. Upload all intake information to client profiles.
  • Track calendar appointments and client communications.
  • Communicate regularly with Consultations Attorney and other legal teammates for questions or training updates.
  • Document KPIs and other tracking information for team.
  • Respond to all MyCase messages the same day they are received.
  • Leverage training from legal team to draw out essential information.
  • Provide impeccable customer service to potential.

Requirements:

  • College degree from Social Sciences such as: sociology, anthropology, social work, social communications, political sciences, psychology. Professional english interpreters are also considered.
  • Fully bilingual (minimum B2+)
  • Previous experience in customer service or client relationship management in a professional services environment.
  • MS Office savvy.
  • Ability to work on a hybrid mode 2 days WFO + 3 days WFH.
  • Access to reliable internet speed of at least 50 to 100 MB
  • Strong verbal and written communication skills.
  • Flexibility and the ability to adapt in a fastpaced environment.
  • Willingness to adhere to the company values of compassion, innovation, communication, and commitment.
  • Some flexibility in hours may be required.
  • Eagan Immigration is an equal opportunity employer. Eagan evaluates qualified applicants without regard to race, color, religions, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic._

Application Question(s):

  • Do you have previous experience working with immigrants?

Language:

  • English (B2+ min) (required)

Ability to Commute:

  • Heredia, Provincia de Heredia (required)

  • Legal Intake Specialist

    hace 3 semanas

    San Francisco, Heredia, Costa Rica Eagan Immigration PLLC A tiempo completo

    The Intake Specialist at Eagan Immigration plays a vital role in gathering initial information from potential clients to accurately screen for potential case viability and success avenues. The Intake Specialist precisely follows a script in these initial conversations, has excellent attention to detail, and is diligent in follow up internally and externally....

  • Product Compliance Specialist

    hace 3 semanas

    San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Company Description About us, but we'll be brief**Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we've...

  • Client Review Specialist

    hace 3 semanas

    San Francisco, Heredia, Costa Rica Eagan Immigration PLLC A tiempo completo

    We are looking for a Client Review Specialist to help current clients review and finalize their immigration forms and declarations prior to filing with USCIS. The Client Review Specialist will demonstrate compassion and empathy for the client, provide detailed and informed information to the clients from attorneys, and share a comprehensive debrief of the...

  • Client Review Specialist

    hace 3 semanas

    San Francisco, Heredia, Costa Rica Eagan Immigration PLLC A tiempo completo

    We are looking for a Client Review Specialist to help current clients review and finalize their immigration forms and declarations prior to filing with USCIS. The Client Review Specialist will demonstrate compassion and empathy for the client, provide detailed and informed information to the clients from attorneys, and share a comprehensive debrief of the...

  • Marketing Compliance Specialist

    hace 3 semanas

    San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Full-timeEmployee Status: RegularRole Type: HybridDepartment: Customer ServiceSchedule: Full TimeShift: Day ShiftCompany Description:About us, but we'll be briefExperian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that...

  • Senior Associate Deal Operations Specialist

    hace 3 semanas

    San Francisco, Heredia, Costa Rica Workday A tiempo completo

    Your work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people...

  • Strategic Sourcing Analyst

    hace 3 semanas

    San Francisco, Heredia, Costa Rica Databricks A tiempo completo

    Job Title: Strategic Sourcing Specialist at DatabricksThis role offers a hands-on opportunity to contribute to the growth of Databricks' Strategic Sourcing function. As a Strategic Sourcing Specialist, you will collaborate with category managers to implement category strategies, negotiate contracts with vendors, review legal agreements, and drive cost-saving...

  • Senior Associate Deal Operations Specialist

    hace 3 semanas

    San Francisco, Heredia, Costa Rica Workday Costa Rica S.R.L. A tiempo completo

    About the Role Workday is looking for a Senior Associate Deal Operations Specialist to join the Deal Operations Team. The ideal candidate will act as a trusted advisor to support Sales Executives in deal strategy and non-standard deal closure challenges. This role requires analytical, detail-oriented, and process-minded individuals who thrive in a fast-paced...

  • HR Services Specialist

    hace 3 semanas

    San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    Job Summary:Responsibilities: Maintain a polite, helpful, and professional manner always. Provide superior customer service when responding to HR questions regarding payroll, policy, compliance, and other HR inquiries across the organization. Assist global HR Service partners with complicated or sensitive tasks, providing knowledge transfer where possible....

  • HR Services Specialist

    hace 3 semanas

    San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    Job Summary:Responsibilities: Maintain a polite, helpful, and professional manner always. Provide superior customer service when responding to HR questions regarding payroll, policy, compliance, and other HR inquiries across the organization. Assist global HR Service partners with complicated or sensitive tasks, providing knowledge transfer where possible....

  • Specialist I, Reg Affairs

    hace 3 semanas

    San Francisco, Heredia, Costa Rica Boston Scientific Corporation A tiempo completo

    Specialist I, Reg Affairs: Remote Eligible: Remote Global Onsite Location(s): Heredia, H, CRAdditional Locations: N/ADiversity - Innovation - Caring - Global Collaboration - Winning Spirit - High PerformanceAt Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high-performing employees,...

  • IT Security Engineer Iii

    hace 3 semanas

    San Francisco, Heredia, Costa Rica Thermo Fisher Scientific A tiempo completo

    Position Summary:As a member of the Corporate Infrastructure and Security - Risk & Assessments team, the Security Engineer is responsible for:Providing key input and assistance in the development and implementation of a global cybersecurity risk management program Maintaining and executing the risk management policy throughout the entire risk lifecycle...

  • Procurement Specialist Ii

    hace 3 semanas

    San Francisco, Heredia, Costa Rica Databricks A tiempo completo

    Global Travel SpecialistRemote - San Jose, Costa RicaThe impact you will have: You will contribute to strategy, daytoday operations, and policies for business travel arrangements You will Manage relationships with travel suppliers, including airlines, hotels, car rental agencies, and travel management companies, negotiating contracts and securing competitive...

  • Sales Operations Specialist

    hace 3 semanas

    San Francisco, Heredia, Costa Rica ServiceNow A tiempo completo

    Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

  • Employee Relations Specialist

    hace 3 semanas

    San Francisco, Heredia, Costa Rica Moody's A tiempo completo

    Serve as process lead for ER administration including the review of all US severance agreements and related paperwork United States Involuntary Terminations/Reduction in Force (RIF)/Severance Agreements Draft and review severance agreements and accompanying documents Draft and review complex or nonstandard severance agreements and appendices and liaise with...

  • Sales Operations Specialist

    hace 3 semanas

    San Francisco, Heredia, Costa Rica ServiceNow, Inc. A tiempo completo

    At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that...

  • Sales Operations Specialist

    hace 3 semanas

    San Francisco, Heredia, Costa Rica ServiceNow A tiempo completo

    Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

  • Sales Operations Specialist

    hace 1 mes

    San Francisco, Heredia, Costa Rica ServiceNow A tiempo completo

    Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

  • Sales Operations Specialist

    hace 4 semanas

    San Francisco, Heredia, Costa Rica ServiceNow, Inc. A tiempo completo

    At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that...

  • Offboarding Delivery Specialist

    hace 3 semanas

    San Francisco, Heredia, Costa Rica IBM A tiempo completo

    IntroductionThe HR Service Administrator is an integral part of IBM and HR. Your goal is to create an outstanding employee experience for IBMers by delivering HR-related services and supporting our employees as they support our customers and clients. Help IBMers to build their career by providing them with a personalized experience. In this role, you can be...