Customer Service Assistant

hace 3 semanas


San José, San José, Costa Rica Kimberly-Clark A tiempo completo

En Kimberly Clark nos enfocamos en atraer y retener, a las personas más talentosas y profesionales que deseen unirse al mejor equipo global, brindando oportunidades de crecimiento interno así como el mejor ambiente laboral para trabajar.

Nos encontramos en la búsqueda de un(a)
Customer Service Assistant - Data Management para Costa Rica.

OBJETIVO PRINCIPAL DEL PUESTO:


El _Analista Servicio al cliente Master Data_ es responsable de mantener y gestionar la calidad, integridad y consistencia de los datos maestros dentro del departamento de Order Management.

Estos datos maestros pueden incluir información crítica sobre clientes, productos, y otros elementos clave para la gestión oportuna de pedidos de los clientes.


RESPONSABILIDADES PRINCIPALES:

-
Creación y actualización de registros maestros: El analista es responsable de ingresar y mantener la información precisa y actualizada en los sistemas.
-
Garantizar la calidad de los datos: Verificar la exactitud y coherencia de los datos.
-
Normalización y estandarización:Asegurarse de que los datos maestros sigan una estructura uniforme y se adhieran a las normas y estándares establecidos.
-
Reservas de Inventario para Clientes Estratégicos en SAP:
Asegurar la carga de reservas de inventario para clientes estratégicos en SAP.
-
Ajustes y Parametrización en Sistema:Solicitar a Master Data GBS los ajustes necesarios en la información según sea necesario. Mantener actualizada la parametrización de la información en sistema Las 3.0 para los países de NLAO.
-
Gestión de Novedades, Rechazos y Devoluciones:Atender y gestionar las novedades, rechazos y devoluciones en los diversos sistemas de comunicación de la empresa. Cargar en sistema las cuotas de inventario correspondientes.
-
Actualización de documentación y procedimientos: Mantener la documentación y los procedimientos relacionados con la gestión de datos maestros actualizados y accesibles para el equipo y otros usuarios.
-
Colaboración con equipos internos: Trabajar en estrecha colaboración con otros departamentos, para garantizar que los datos maestros sean precisos.
-
Mantenimiento y limpieza de datos:Realizar regularmente tareas de limpieza y depuración de datos, eliminar duplicados, registros obsoletos o información no válida.
-
Mejora continua: Identificar oportunidades para optimizar los procesos y flujos de trabajo relacionados con la gestión de datos maestros, proponiendo mejoras y participando en proyectos de mejora

Gestión de Portafolio en SAP:

Actualizar el portafolio en sistema SAP. Cargar las sustituciones y transiciones de SKU en sistema.

REQUERIMIENTOS:

  • Bachillerato en Ingeniería Industrial o administración de Empresas, o carrera afín.
  • Experiência mínima de 1 año en empresas de consumo masivo, o áreas de supply chain.
  • Inglés B1.

Otros requisitos deseables:

  • Manejo de SAP
  • Manejo de Office
  • Dominio avanzado de Excel, Power BI y Power Apps


  • San José, San José, Costa Rica Kimberly-Clark A tiempo completo

    Customer Service Assistant - Data ManagementJob Description:En Kimberly Clark nos enfocamos en atraer y retener, a las personas más talentosas y profesionales que deseen unirse al mejor equipo global, brindando oportunidades de crecimiento interno así como el mejor ambiente laboral para trabajar. Nos encontramos en la búsqueda de un(a) Customer Service...

  • Service Delivery Manager

    hace 3 semanas


    San José, San José, Costa Rica Assistant Launch A tiempo completo

    What is this role all about? If you're reading this, you're likely the extraordinary person we're searching for to join our team as a Service Delivery Manager at Assistant Launch. We're not just looking for a professional—we're on a mission to find a passionate, unique leader who thrives in the ever-changing world of client success and delivery.The role...

  • Client Success Manager

    hace 3 semanas


    San José, San José, Costa Rica Assistant Launch A tiempo completo

    What is this role all about? If you're reading this, you're likely the extraordinary person we're searching for to join our team as a Client Success Manager at Assistant Launch. We're not just looking for a professional—we're on a mission to find a passionate, unique leader who thrives in the ever-changing world of client success and delivery.The role has...


  • San José, San José, Costa Rica Boston Consulting Group A tiempo completo

    WHAT THIS ROLE ENTAILSAs a Talent Acquisition Assistant, you are an essential part of the North America Talent Acquisition Operations team based in Costa Rica. Your main responsibility involves providing systems and administrative support for the region and offices. Being a Talent Acquisition Assistant means supporting recruiting teams for a smooth...

  • HR Assistant

    hace 3 semanas


    San José, San José, Costa Rica ClearSource A tiempo completo

    HR AssistantWhy ClearSource?ClearSource is a people-driven company focused on delivering exceptional customer experiences every day We truly believe in our Core Values - Customer First, Personal Accountability, Humble Courage, Hungry, and Happy & Healthy. They define ClearSource's DNA and make us a great company to work for. We support all our people in...


  • San José, San José, Costa Rica Essity A tiempo completo

    Customer Marketing Assistant:Somos una Compañía Multinacional Sueca, líder global en soluciones para mejorar el bienestar de las personas en Higiene y Salud. Estamos orientados a obtener resultados superiores, dentro de una cultura de cuidado por las personas, liderazgo y colaboración.Sobre el role:Brindar soporte a la ejecución y logística de las...


  • San José, San José, Costa Rica Essity A tiempo completo

    **Customer Marketing Assistant DTT***: Somos una Compañía Multinacional Sueca, líder global en soluciones para mejorar el bienestar de las personas en Higiene y Salud. Estamos orientados a obtener resultados superiores, dentro de una cultura de cuidado por las personas, liderazgo y colaboración.Sobre el role:Analizar, desarrollar y dar soporte a la...

  • Icg Business Assistant

    hace 3 semanas


    San José, San José, Costa Rica Citi A tiempo completo

    The Institutional Clients Group (ICG) Business Assistant is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.Responsibilities:- Serve as single...


  • San José, San José, Costa Rica Arxada A tiempo completo

    Arxada is a pioneering leader with a powerful legacy: Over 120 years of creating specialty chemicals and solutions that potentiate the performance of our customers and their products. Our solutions, our expertise and our support help them to perform better - to be more efficient, more effective and more sustainable. We are passionate about empowering high...

  • Legal Assistant

    hace 3 semanas


    San José, San José, Costa Rica GRUPO STT A tiempo completo

    Provide support to Law Firms based in the USA. 1. Must collect, examine, organize evidence and other legal documents for attorney review and case preparation. 2. Draft and proofread correspondence and legal documents, such as pleadings and contracts. 3. Research regulations, laws, and legal articles to assist with the preparation of reports, case files, and...

  • Customer Service Advisor

    hace 3 semanas


    San José, San José, Costa Rica Tek Experts A tiempo completo

    Overview:We're looking for a customer-oriented Escalation Specialist 1 to support our clients with excellent customer service while managing high-severity issues. You'll be proactive in communicating with our customers and ensuring a positive support experience at all levels of the support structure. In this role, you'll act as liaison between end-user...

  • Customer Service Advisor

    hace 3 semanas


    San José, San José, Costa Rica Tek Experts A tiempo completo

    Overview:We're looking for a customer-oriented Customer Service Advisor (Escalations) to support our clients with excellent customer service while managing high-severity issues. You'll be proactive in communicating with our customers and ensuring a positive support experience at all levels of the support structure. In this role, you'll act as liaison between...

  • Legal Assistant

    hace 3 semanas


    San José, San José, Costa Rica STT Group A tiempo completo

    Descripción del puesto:Provide support to Law Firms based in the USA.Must collect, examine, organize evidence and other legal documents for attorneyreview and case preparation.Draft and proofread correspondence and legal documents, such as pleadings andcontracts.Research regulations, laws, and legal articles to assist with the preparation ofreports, case...

  • Customer Service Rep

    hace 3 semanas


    San José, San José, Costa Rica Object Technology Solution A tiempo completo

    About us:OTSI is a leading global technology company offering solutions, consulting, and managed services for businesses worldwide since 1999. OTSI serves clients from its 15 offices across 6 countries around the globe with a "Follow-the-Sun" model. Headquartered in Overland Park, Kansas, we have a strong presence in North America, Central America, and...

  • Operations Assistant

    hace 3 semanas


    San José, San José, Costa Rica Sagan A tiempo completo

    Job Title: Operations Assistant - LatamLocation: Remote (EST / MST)Work Schedule: Monday - Friday, 9 am EST - 5 pm MST Role Overview: We are a dynamic social media and video marketing agency seeking an Operations Assistant to join our expanding team. As an Operations Assistant, you will play a pivotal role in supporting the company in our service delivery...


  • San José, San José, Costa Rica LRN Corporation A tiempo completo

    About LRNDo you want to use your administrative expertise to help people around the world do the right thing? Join us at LRN to be a part of a global company where you can make an impact.LRN is a SaaS based e-Learning provider with a presence across US, EMEA, APAC and LatAm. More than 2,800 companies worldwide (including some of the world's most recognizable...

  • Customer Service Agent

    hace 3 semanas


    San José, San José, Costa Rica CR SPARK A tiempo completo

    CR Spark is a firm advocate for equal opportunities, fostering diversity in our workplace. We firmly believe that the infusion of new ideas, opinions, and perspectives is essential for constructing a robust foundation for success.Job Opportunity: Customer Service RepresentativeObjectives of this Role:Requirements: English Prophecy B2+ (85%) Arithmetic...

  • Executive Assistant

    hace 3 semanas


    San José, San José, Costa Rica Boston Consulting Group A tiempo completo

    WHAT YOU'LL DO:You are essential to our business, essential to our success. We are Boston Consulting Group (BCG), a 60-years young strategy consulting firm. In recent years, BCG has been ranked #1 in Consulting Magazine's annual "Best Firms to Work For" survey and #6 on Glassdoor's Best Places to Work list.As a dynamic, driven Executive Assistant (EA),...

  • Customer Service Rep

    hace 3 semanas


    San José, San José, Costa Rica Tech Data Costa Rica A tiempo completo

    Provides customer support via telephone and e-mail to assist with shipping, credit, and product inquiries.Adheres to procedures to deliver timely service to customers.Key ResponsibilitiesDelivers top-notch customer service to both internal and external customers (20%)Handles customer inquiries by creating service requests and related tasks (20%)Engages with...


  • San José, San José, Costa Rica Tech Data Costa Rica A tiempo completo

    Provides customer support via telephone and e-mail to assist with shipping, credit, and product inquiries.Adheres to procedures to deliver timely service to customers.Key ResponsibilitiesDelivers top-notch customer service to both internal and external customers (20%)Handles customer inquiries by creating service requests and related tasks (20%)Engages with...