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Customer Service Rep
hace 4 semanas
- Provides customer support via telephone and e-mail to assist with shipping, credit, and product inquiries.
- Adheres to procedures to deliver timely service to customers.
- Delivers top-notch customer service to both internal and external customers (20%)
- Handles customer inquiries by creating service requests and related tasks (20%)
- Engages with customers for follow-up to ensure a positive experience (20%)
- Recognizes issues that require escalation and directs them to the appropriate personnel (15%)
- Carries out additional assigned tasks (15%)
- Adheres to department guidelines for research methods and accuracy (5%)
- Documents information in designated systems (5%)
Additional Responsibilities:
- Meets attendance and punctuality standards
Experience:
- No prior experience required.
Education & Certifications:
- High School Diploma Required.
Working Conditions:
- Office environment with occasional non-standard work hours as needed.
- Professional workplace setting.
Knowledge, Skills & Abilities:
- Ability to follow instructions and seek clarification when necessary.
- Basic clerical and data entry skills.
- Strong data entry capabilities.
- Speed of 60 words per minute for data input.
- Proficiency in basic math calculations.
- Attention to detail, accuracy, and efficiency.
- Clear communication in English and Spanish.
- Effective cross-cultural interpersonal skills.
- Capacity to work well under pressure and meet deadlines.
- Upholds ethical standards and maintains confidentiality.
- Establishes productive relationships with colleagues.
- Demonstrates sensitivity to others' needs and concerns.
- Quickly adapts to new technologies and systems.
- Intermediate level proficiency in computer applications.
Don't meet all criteria? Still apply.
At TD SYNNEX, we foster diversity, equity, and inclusion in a supportive workplace. If you're interested and feel aligned with our values, submit your application. You could be the ideal candidate we're seeking.
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