Customer Service Assistant
hace 3 semanas
Job Description:
En Kimberly Clark nos enfocamos en atraer y retener, a las personas más talentosas y profesionales que deseen unirse al mejor equipo global, brindando oportunidades de crecimiento interno así como el mejor ambiente laboral para trabajar.
- Nos encontramos en la búsqueda de un(a) Customer Service Assistant
- Data Management para Costa Rica.
- OBJETIVO PRINCIPAL DEL PUESTO:
_Analista Servicio al cliente Master Data_ es responsable de mantener y gestionar la calidad, integridad y consistencia de los datos maestros dentro del departamento de Order Management.
Estos datos maestros pueden incluir información crítica sobre clientes, productos, y otros elementos clave para la gestión oportuna de pedidos de los clientes.
RESPONSABILIDADES PRINCIPALES:
- Creación y actualización de registros maestros: El analista es responsable de ingresar y mantener la información precisa y actualizada en los sistemas.
- Garantizar la calidad de los datos: Verificar la exactitud y coherencia de los datos
- Normalización y estandarización:
Asegurarse de que los datos maestros sigan una estructura uniforme y se adhieran a las normas y estándares establecidos.
- Reservas de Inventario para Clientes Estratégicos enSAP:
- Asegurar la carga de reservas de inventario para clientes estratégicos en SAP.
- Ajustes y Parametrización en Sistema: Solicitar a Master Data GBS los ajustes necesarios en la información según sea necesario. Mantener actualizada la parametrización de la información en sistema Las 3.0 para los países de NLAO.
- Gestión de Novedades, Rechazos y Devoluciones: Atender y gestionar las novedades, rechazos y devoluciones en los diversos sistemas de comunicación de la empresa. Cargar en sistema las cuotas de inventario correspondientes.
- Actualización de documentación y procedimientos: Mantener la documentación y los procedimientos relacionados con la gestión de datos maestros actualizados y accesibles para el equipo y otros usuarios
- Colaboración con equipos internos:
- Mejora continua:
Identificar oportunidades para optimizar los procesos y flujos de trabajo relacionados con la gestión de datos maestros, proponiendo mejoras y participando en proyectos de mejora.
- Gestión de Portafolio enSAP:
Actualizar el portafolio en sistema SAP. Cargar las sustituciones y transiciones de SKU en sistema.
REQUERIMIENTOS:
- Bachillerato en Ingeniería Industrial o administración de Empresas, o carrera afín.
- Experiência mínima de 1 año en empresas de consumo masivo, o áreas de supply chain.
- Inglés B1.
Otros requisitos deseables:
- Manejo de SAP
- Manejo de Office
- Dominio avanzado de Excel, Power BI y Power Apps
Costa Rica - San Jose
Additional Locations
Worker Type
Employee
Worker Sub-Type
Regular
Time Type
Full time
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