Accounts Receivable

hace 2 semanas


San Francisco, Heredia, Costa Rica Auxis A tiempo completo

Job Summary:
The Collections Analyst position reports directly to the BPO Supervisor.

The Collections Analyst is responsible for performing various financial functions to ensure company invoices, credit checks, and collections are paid/performed in adherence to company policies & procedures.

This Collections Analyst must be able to work in a fast-paced environment with demonstrated ability to juggle and prioritize multiple, competing tasks and demands and to seek supervisory assistance as appropriate.


Responsibilities:

  • Collecting outstanding payments from customers, including major, international and specialty accounts.
  • Manage key accounts reconciling payment issues and billing disputes.
  • Creating billbacks and / or write off as necessary.
  • Setting up new customers in the ERP system.
  • Run specific no call reports.
  • Maintains accurate records relating to accounts.
  • Develop solid working relationship with sales team to use as a resource in resolving customer related issues.
  • Managing and monitoring timely collections of all accounts.
  • Provide reports on external and internal collection operations as requested.
  • Interact with other departments to resolve discrepancies.
  • Generate customer reports.
  • Manage customer complaints effectively
  • Perform weekly review of customer AR and list problem accounts.
  • Research customer questions or concerns.
  • Maintain aging reports and an organized followup schedule.
  • Enter appropriate notes in system to accurately describe all collection action taken or commitments made.
  • Work assigned accounts by making phone calls on past due balances.
  • Resolve account issues and research discrepancies.
  • Deal with issues relating to return merchandise, credit holds, and must have constant rapport with agents.
  • Negotiate payment plan with customers.
  • Reply to daily incoming correspondence.
  • Reconcile account balance as needed.
  • Able to handle other administrative functions for accounts assigned, including recording changes of addresses and replying to mail correspondences.

Skills and Experience:

  • Fluency in English (English Level B2 Plus)
years of experience in collections (No Soft Collections) preferred.

  • Proven Customer Reconciliation Experience.
  • High school diploma required (Higher education or certification preferred).
  • Knowledge of MS Office tools.
  • Advanced Excel
  • Knowledge of ERPs (SAP, NetSuite, JDE, Salesforce, etc) es highly desired.

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