Sr Sales Operations Analyst

hace 2 semanas


San Francisco, Heredia, Costa Rica ServiceNow A tiempo completo
Job Description

Responsibilities:

  • Be the Subject Matter Expert of Process and Procedures for Sales Operations.
  • Become a CPQ/CLM Expert
    • Ability to walk through end-to-end in CPQ/CLM all eligible quote scenarios.
    • Clear understanding of roles & responsibilities of SOPs as well as Sales/RAMs.
    • Understand common troubleshooting tactics and document for Sales Ops as needed.
    • Assist in reviewing incidents and driving resolution to production issues.
    • Working with Ops and DT to identify trends in issues, translate those to future enhancements as necessary.
  • Active participation in CPQ/CLM release cycles including:
    • User Acceptance Scenario preparation and review
    • User Acceptance Testing
    • SOPs process documentation
    • Assist SOPs with any questions or help during User Acceptance Testing
  • Assist Global Deal Teams with Flex (overflow) deals as requested.
Qualifications

Requirements:

  • 3-5 years of proven experience of Sales Operations in a software sales organization.
  • Organized, with excellent attention to detail and the ability to work in a fast-paced environment.
  • Proficient in PPT, Word, and Excel.
  • Experience with CRM, CPQ & CLM systems.
  • Strong listening, analytic and organizational skills.
  • Team Player with positive attitude ready to work in a fast-paced environment.
  • Excellent analytical and problem-solving skills with ability to drive conflict resolution.
  • Excellent interpersonal, written and verbal communication.
  • Ability to work in an aggressive, fast-paced environment managing multiple priorities.

JV20


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