Global Mdm Process Ops Lead

hace 2 semanas

Orotina, Costa Rica 3M A tiempo completo

Job Description:


3M is establishing two industry-leading companies, creating value through the spin-off of its Health Care business, while 3M will continue to be a global material science leader, focusing our innovation to win in favorable global megatrends and attractive end markets.

This new Health Care Company will be a leading global diversified health technology company with:

  • Proven category leadership
  • Exposure to attractive endmarkets
  • Innovation mindset driving improved patient outcomes
  • Collaborative customer relationships
  • Deep global regulatory experience
  • Operational excellence and strong cash flow
  • Strong sales growth and profitability with significant recurring sales
We expect the creation of the two companies will be completed by the end of 2023. For now, we will continue to operate as one global company. This role is positioned to drive the success of the "New Health Care Company".


The Global MDM Process Ops Lead requires an individual with strategic thinking that is excited about meeting the ever-changing needs of our customers.


Provide global support to different MDM areas:
Material, Packaging, Vendor, Data Maintenance, and Customers.

Responsible to have Global operational leadership to drive MDM continuous improvement and eliminates costly redundancies with multiple sources of information.

Harmonize the MDM processes for the 2 Global Services Centers, oversee and manage the MDM processes, governance and best practice sharing across MDM network.

Primary Responsibilities include but are not limited to the following

  • Partner with the Global Master Data organization to build / develop efficient and effective operational support processes
  • Support and align efforts to meet customer and business needs.
  • Provide required Master Data reports to support the Operations processes
  • Participate and lead projects that drive Master Data process improvements
  • Ensure master data global change management and transition management processes are executed according to approved policies
  • Develop needed partnership with other GSC's teams to ensure clear understanding of master data change impacts and change management requirements.
  • Global Deploy common standards documentation and templates
  • Responsible for implementation of global master data processes, changes, updates, and procedures in coordination with other Global Service Centers & Q&P.
  • Propose and Implement actions plans for improving customer satisfactions.
  • Provide strategic analysis and correctly suggest headcount for GSC efficiency
  • Responsible for providing visibility to GPL's, GSC Ops. Managers, team Managers and team leads about MDM operations.
  • Communication Leader across GSC's develop communication, influencing and leadership skills; driving not only local team members also other GSCs to adapt and successfully perform the costing processes
  • Able to build strong relationship between external departments across GSC's and external stakeholders.
  • Deliver costeffective, highperformance master data solutions
  • Drive or Lead project coordination (urgent/special request)
  • Support and coaching continuous improvement projects (Local & Global)
  • Willingness to work flexible hours to accommodate schedules of clients who may be in other world regions.
Operating systems

  • Lotus Notes
  • Sharepoint
  • SAP
  • Salesforce
Working hours

  • Flexible Hours
Reporting line

  • Global Portfolio and MDM Manager
Metrics used to measure performance

  • Project Timelines
  • Attainment of SLA targets including:
  • Cycle Time
  • Data Quality
  • Employee Performance Review Surveys
  • Business satisfaction surveys

Requirements:

Years of professional experience

  • 6 years
Education level and type of education expected

Bachelor's degree or higher from an accredited university

Professional knowledge (processes, technical, critical in the role)
- work experience in Supply Chain, Manufacturing, Marketing, Master Data Management, process improvement, project management

Knowledge of systems

  • SAP
(ERP Applications)

  • Salesforce
  • Lotus Notes
  • Salesforce
  • Microsoft Tools
  • Microsoft Power Bi
Languages

  • English
Soft skills / Interpersonal Skills

  • Lean Six Sigma Knowledge
  • Process Improvement
  • People management
  • Detailed oriented and enjoys working with global operational processes
  • Teamwork
  • Analytical thinking
  • Great communication skills
  • Public speaking
  • Leadership skills
  • Negotiation and influence skills
  • Strong Prioritization skill
Preferred qualifications ("nice to have")

  • Lean / Six Sigma Certified (Green Belt/Black Belt)
  • Project Management, ITIL, SCRUM Certification
  • Foreign language skills
  • IT Programming and Data Base experience (SQL)
3M es un empleador que ofrece las mismas oportunidades.

3M no discriminará a ningún solicitante de empleo por razones de raza, color, edad, religión, sexo, orientación sexual, identidad o expresión de género, origen nacional, discapacidad o estado de veterano.

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