![IBM](https://contents.bebee.com/companies/cr/ibm/avatar-YWeRS.png)
Portuguese Contact Center/ HR Data
hace 2 semanas
Introduction
The HR Service Administrator is an integral part of IBM and HR.
Your goal is to create an outstanding employee experience for IBMers by delivering HR-related services and supporting our employees as they support our customers and clients.
Help IBMers to build their career by providing them with a personalized experience.In this role, you can be part of a team that works with all areas of our global organization and is empowered to achieve goals that align with IBM strategy.
Your Role and Responsibilities
A Service Center HR Administrator agent is responsible for the organization, timely and accurate
processing of fast
- pace transactions, related to EDM inputs processes and tasks needed to achieve
contractual SLA/KPIs and client expectations. They are also responsible to answer calls, chats and
a high quality, customer focused service to external and internal clients. They are responsible for
processing high volumes of work assignments for several regions. They ensure that practices and
procedures are adopted and followed as necessary. They must ensure to follow all process controls
defined in each process. They assume additional responsibilities as assigned.
Major Duties:
- Enter and/or update data accurately and comply with SLA.
- Perform audits and controls.
- Complete reports, documents and letters required as per process.
- Attend calls and chats, customer service services
- Manage tickets/requests within the HR and ticketing system
- Train other peers in the same role.
- Back up for other roles or accounts when necessary.
Communication/Negotiation:
- Has excellent communication skills, both verbal and written.
- Has excellent interpersonal skills and the ability to build effective networks.
- Has high level Portuguese skills, both verbal and written
Required Technical and Professional Expertise
- Has knowledge of HR delivery programs, such as ServiceNow, Workday, or any other ERP as client
- Has strong knowledge in key functional processes.
- Has data processing skills including use of excel spreadsheets, reports, and databases at a basic level.
- Has strong organizational skills.
- Has excellent time management skills.
- Has strong understanding and experience of the business controls requirements.
- Focuses on individual/team/department and operational objectives developing professional
- Uses acquired experience/knowledge for relationship building and training.
- Draws upon professional concepts to collaborate with others to carry out assigned duties.
Preferred Technical and Professional Expertise
Problem Solving:
- Ability to drive simple tasks/reports/transactions for resolution purposes.
- Recognizes jobrelated problems.
Contribution/Leadership:
- Works individually or as a team member, may set work priorities within well established procedures or
- Ensures that client reports issues/concerns to be followed through resolution.
- Works under medium level of supervision.
- Ensures that documentation process or Business Controls requirements are up to date for own area of
- Gets proactively involved in cross departmental teaming.
Impact on Business/Scope:
- Is accountable for individual results and impact on team and department and interrelated activities.
- Is accountable for the customer satisfaction results of the client supported.
- Ensures that operating procedures are maintained and understood.
About Business Unit
IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation.
With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world.
Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company.
-
Portuguese Contact Center/ HR Data
hace 2 semanas
San Francisco, Heredia, Costa Rica IBM A tiempo completoIntroductionThe HR Service Administrator is an integral part of IBM and HR. Your goal is to create an outstanding employee experience for IBMers by delivering HR-related services and supporting our employees as they support our customers and clients. Help IBMers to build their career by providing them with a personalized experience. In this role, you can be...
-
HR Data Operations Coordinator
hace 2 semanas
San Francisco, Heredia, Costa Rica Sysco Costa Rica A tiempo completoThe HR Coordinator - Data acts as the first point of contact for employees and HR staff for inquiries including, but not limited to HR Policies & Procedures, HR Systems, Benefits, Payroll and Compensation. This role is also responsible for performing back-end transaction/data processing, ensuring that data is accurately loaded in the appropriate systems and...
-
HR Data
hace 2 meses
San Francisco, Heredia, Costa Rica Citigroup A tiempo completoThe Data/Information Management Senior Analyst is a highly experienced role that involves applying deep knowledge in the field, contributing to the development of innovative techniques, and enhancing processes and workflows. This position requires a thorough understanding of how different areas integrate within the sub-function and align with the overall...
-
HR Data
hace 4 semanas
San Francisco, Heredia, Costa Rica Citigroup A tiempo completoThe Data/Information Management Senior Analyst is a highly experienced role that involves applying deep knowledge in the field, contributing to the development of innovative techniques, and enhancing processes and workflows. This position requires a thorough understanding of how different areas integrate within the sub-function and align with the overall...
-
Human Resources Contact Center Analyst
hace 2 semanas
San Francisco, Heredia, Costa Rica British American Tobacco A tiempo completoBAT is evolving at pace - truly like no other organization.To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journeyGBS COSTA RICA IS LOOKING FOR A HUMAN RESOURCES CONTACT CENTER ANALYST (French)SENIORITY LEVEL:Non-managementSALARY RANGE:Competitive salary...
-
Human Resources Contact Center Analyst
hace 2 semanas
San Francisco, Heredia, Costa Rica British American Tobacco A tiempo completoBAT is evolving at pace - truly like no other organization.To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journeyGBS COSTA RICA IS LOOKING FOR A HUMAN RESOURCES CONTACT CENTER ANALYST (French)SENIORITY LEVEL:Non-managementSALARY RANGE:Competitive salary...
-
Contact Center Agent
hace 2 semanas
San Francisco, Heredia, Costa Rica British American Tobacco A tiempo completoBAT is evolving at pace - truly like no other organisation.To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journeyBAT COSTA RICA IS LOOKING FOR A CONTACT CENTER AGENT (JUNIOR LEVEL)SENIORITY LEVEL:Non-managementFUNCTION: FinanceLOCATION:Heredia, Costa RicaROLE...
-
HR Data Quality Champion
hace 2 semanas
San Francisco, Heredia, Costa Rica DHL A tiempo completoLocation: Heredia, Costa RicaDivision: Global Business ServicesDepartment: HR Group FunctionsJob Purpose:You will work on quality of employees' HR data in AMERICAS region to ensure timeliness, accuracy, and completeness of data.Your tasks will be: Preparation of data quality reports and finding the root cause of the missing and wrong data of people Check of...
-
Latam HR Connect Specialist Senior
hace 2 semanas
San Francisco, Heredia, Costa Rica Citi A tiempo completoResponsibilities:Provide customer solutions with seamless delivery of service and solve employee's inquiries by answering calls, cases, and chats in a contact center environment. Required to solve problems and investigate/resolve a wide variety of general inquiries that include gathering additional information, setting expectations, and working with the...
-
Data Center Engineer
hace 2 semanas
San Francisco, Heredia, Costa Rica GSB A tiempo completoData center engineers have a wide range of responsibilities, which can include: Monitoring and troubleshooting server, storage, and networking equipment for malfunctions or failures Installing and configuring new servers, storage devices, routers, switches, and other network components Conducting capacity assessments of existing infrastructure to ensure that...
-
Ejecutiva de Contact Center
hace 2 semanas
San Francisco, Heredia, Costa Rica Grupo Mudanzas Mundiales A tiempo completoEjecutiva de contact center Vacante Fresca:Grupo Mudanzas MundialesPublicado el: ,por Grupo Mudanzas Mundiales.Descripción de la Empresa: Líder en Logística de Comercio Internacional.ACERCA DE LA VACANTEFunciones del PuestoVelar por el correcto funcionamiento del CRM de ventasIngresar datos requeridos de los clientes a los sistemasGestionar las llamadas...
-
Trilingual Data Analyst
hace 2 semanas
San Francisco, Heredia, Costa Rica Infotree Global Solutions A tiempo completoDegree in computer science, engineering, mathematics, information systems, data sciences, or related field.Two to five years of relevant professional work experience in a data engineering or data analytics function or with a reputed analytics firm.Experience in the field of collections, contact center operations and/or business intelligence is a plus and...
-
HR Specialist Senior
hace 1 mes
San Francisco, Heredia, Costa Rica Citigroup A tiempo completoThe Human Resources (HR) Specialist Senior is an entry level position responsible for contributing to the delivery of day-to-day HR support in coordination with the Human Resources team. The overall objective of this role is to assist in providing a broad range of HR services to client groups within Citi.Responsibilities: Provide efficient service to...
-
HR Specialist Senior
hace 4 semanas
San Francisco, Heredia, Costa Rica Citigroup A tiempo completoThe Human Resources (HR) Specialist Senior is an entry level position responsible for contributing to the delivery of day-to-day HR support in coordination with the Human Resources team. The overall objective of this role is to assist in providing a broad range of HR services to client groups within Citi.Responsibilities: Provide efficient service to...
-
Contact Center
hace 2 semanas
San Francisco, Heredia, Costa Rica Right People A tiempo completoACERCA DE LA VACANTEFunciones del PuestoAtender consultas de clientes vía telefónica, visita a la oficina, redes sociales y correo electrónico, etc.Hacer cotizaciones y reservaciones de vuelo, de vehículos y hoteles, nacionales e internacionales.Realizar envió digital o de ser necesario la impresión de boletos e itinerarios.Verificación pagos...
-
Cc/edm HR Data Administrator
hace 2 semanas
San Francisco, Heredia, Costa Rica IBM A tiempo completoIntroductionA Service Center HR Administrator agent is responsible for the organization, timely and accurate processing of fast- pace transactions, related to EDM inputs processes and tasks needed to achieve contractual SLA/KPIs and client expectations.Your Role and ResponsibilitiesIn this role you will: Ensure the delivery of a high quality, customer...
-
Contact Center/ Junior Agent
hace 2 semanas
San Francisco, Heredia, Costa Rica British American Tobacco A tiempo completoBAT is evolving at pace - truly like no other organisation.To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journeyBAT Costa Rica IS LOOKING FOR A CONTACT CENTER / JUNIOR AGENTSENIORITY LEVEL:Entry LevelFUNCTION: FinanceSALARY RANGE:Competitive + Excellent...
-
Data Analyst
hace 2 semanas
San Francisco, Heredia, Costa Rica NTT DATA A tiempo completoReq ID: 275514We are currently seeking a Data Analyst to join our team in Heredia, Heredia (CR-H), Costa Rica (CR).BA- Data AnalystPortuguese and English are a must. Define and deliver metrics, reporting platforms, dashboards, and analytical models vital for tracking and managing the business Identify business challenges and initiate process improvement...
-
Data Associate Portuguese, Amazon Data Services
hace 2 semanas
San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoSpeak, write, and read fluently in English Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Speak, write, and read fluently in PortugueseDo you want to help change the way people interact with voice technology? Are you passionate about data and a problem-solver? Then we think you will like it here.The Alexa Data Services...
-
HR Operations Specialist
hace 2 semanas
San Francisco, Heredia, Costa Rica Experian A tiempo completoFull-timeEmployee Status: RegularRole Type: HybridDepartment: Human ResourcesSchedule: Full TimeCompany Description:Ready to make a difference? Experian has evolved into a global tech company and leader in data and analytics. We're passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and...