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Supervisor, Collections
hace 3 meses
Why finance at Stryker?:
***: Are you looking for a profitable and growing company with a great culture and reputation? Stryker was recently named one of the Best Workplace in the WORLD by Fortune Here, you will have many opportunities to learn and grow as we offer development opportunities unique for each employees needs including training, certifications, mentorship, leadership programs, tuition reimbursement, one-on-one coaching and more
The Supervisor is a key member of the Collections Team, reporting directly to the Collections Manager.
The person in this role is responsible for leading all the operational aspects of the team, being the first escalation point for internal and external customers and tracking, evaluating and correcting the operational performance of the Collections Analysts.
Essential duties & responsibilities:
- Assist in developing training materials for a newly created team.
- Play a key role in the work migration activities from other Stryker locations, including knowledge transfer and documentation activities.
- Engage and supervise the collections team under their scope.
- Ensure highquality interactions with internal and external customers.
- Responsible for managing the performance of the team in terms of cash collection, aging ratios and dispute resolution.
- Support their manager with annual review processes.
- Ensure a high level of employee engagement on their team.
- Partner with customer facing teams, building strong relationships with both internal and external customers.
- Coordinate with other Invoice to Cash team leads to ensure strong working relationships and welldefined handoffs between teams.
- Contribute to accurate customer master data elements
- Engage in collection activities for priority customer accounts
- Provide regular updates to CRFSSC management of KPI's, analysis and trends
- Work with Internal and external audit teams to review and enforce policies
- Performs other related work as assigned by management
Education & special trainings:
- University degree in Business Administration, Finance, Accounting, or other related areas is preffered.
- Fluent spoken and written English; other language is a plus
- Intermediate to advanced skills on the MS Office Suite
- SAP, Oracle and Getpaid systems knowledge is a big plus
Qualifications & experience:
- At least 5 years of relevant experience as Team Lead or Supervisor of businesstobusiness collections teams.
- At least 5 years of overall experience in the Shared Services environment or with multinational companies
Physical & mental requirements:
- Ability to work well with crossfunctional teams and multitask
- Excellent communication (verbal and written) and interpersonal skills, attention to detail and ability to communicate complicated issues effectively
- Demonstrated ability to perform consistently under varying business pressure as well as ability to adapt to a quickly changing environment
- Computer or technical knowledge
- Effective problemsolving skills
